Quality Improvement Officer

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories.

USAID Enhancing Quality of Healthcare Activity (EQHA) II is a five-year project (October 23, 2023 – October 22, 2028) led by FHI 360 and partnership with KHANA, Kawsang, ThinkWell, and Data Elevates that aims to further improve and sustain service quality by strengthening a harmonized Cambodian high quality health system that will lead to better health outcomes for all Cambodians.

EQHA II builds on the successes to date of the Royal Government of Cambodia (RGC) and development partners and aim at achieving three objectives:

Improved evidence-based policy, guidelines, strategies for more effective and efficient health systems Improved individual and institutional capacity of the public and private sectors to implement, monitor, and evaluate QA according to the national standards Improved individual and institutional capacity of subnational health systems to provide quality services to address emerging national program priorities

JOB SUMMARY:

The Quality Improvement (QI) Officer will work under the supervision of the QI Coordinator. S/he will be responsible for the overall implementation of EQHA II’s Objective 3 activities in the EQHA II target provinces. S/he will conduct monitoring, coaching, budgeting, coordinating, collaborating, and communicating with government agencies and all stakeholders (both public and private sector) at sub-national level. Under technical guidance from technical team, s/he will support particularly the hospitals to achievement the hospital wide QI/patient safety (PS) plan by working closely and collaboratively with provincial and district NQEM 2’s assessors, stakeholders, and providers to ensure the hospital wide QI/PS plan is created and smoothly implemented. S/he will work collaboratively with objective 1 and objective 2 of the EQHA II project to ensures successful implementation of the provincial and district level QI Technical Assistance (TA) approach at public and private healthcare facilities. S/he will work closely with EQHA II’s Monitoring Evaluation Research and Learning (MERL) team and NQEM 2’s assessors/coaches to support health facilities at the sub-national level in data management, data analysis and visualization. This position will be based in one of the following target provinces: Kampong Chhnang, Battambang, Siem Reap, Preah Vihea.

KEY RESPONSIBILITIES AND CONTRIBUTIONS:

Technical Activities:

• Apply creative shared learning approaches to engage public and private providers​ in QI TA approach implementation over the course of program.
• With guidance from QI manager and coordinator and relevant technical team, ensure consistent practice of QI implementation principles across health facilities.
• Prepare training materials and equipment needed for the training/coaching visits addressing the need to improve healthcare processes and outcomes especially within hospital NQEM 2 scores.
• Support QI manager, QI coordinator, and PHD assessors to prioritize gaps found by self-assessment of NQEM-2 in public/private hospitals and develop plan for quality improvement/change.
• Together with coaches/assessors of PHD and/or OD QI team, conduct regular coaching visits and mentor the team of public and private providers to improve quality of services through the development of hospital-wide QI plan and implementation.
• Assess the performance/functionality of the QI team of public/private hospital in relation to QI effort.
• Support QI manager in continuing to build capacity of QI coaches who will continue the support t​o​ ​private and public providers to implement change ideas in the areas of MCH, TB, HIV/AIDS, and FP through the Model for Improvement approach (including Plan-Do-Study-Act (PDSA) cycle for testing and implementing changes).
• Support EQHA II activities at provincial and district level to roll out key activities such as the QI e-learning, minimum licensing standards, and accreditation process.
• Facilitate exchange visits and learning session event on QI TA approach implementation among and/or between public and private health facilities.
• Together with coaches/assessors of PHD and/or OD QI team to ensure the functioning of Patient Satisfaction Feedback system at hospitals and to QI manager to gather the learnings on system for Department of Hospital Services.
• Work with the team of public and private providers to validate the data and analyze QI measures using run charts.
• Work with M&E officer and sub-awardees in data management and quality check and enforce and build capacity subnational health system in data utilization for QI performance measurement.
• Contribute to documentation and communication of successes and lessons from public and private health sector learned to QI Manager and QI/HSS Team Lead.
• Integrate patients’ voices in QI collaborative and effort and patients/indigenous populations are engaged in relevant EQHA II activities by implementing patient feedback system and working closely with sub-awardee (KHANA).
• Participate in technical and clinical meetings and events at the sub-national level (provincial and district levels)
• Help teams of public and private providers to prepare presentation of their results (storyboards or PowerPoint presentations) for sharing at particular events such as learning sessions, exchange visit and other relevant forums.
• Support in logistic arrangements for learning sessions or other relevant events such as Community of Practice meetings/workshops (i.e. budgeting, identify venue, participants, date, invitation, food, stationery, etc.)

  Project Monitoring, Evaluation, Reporting, and Learning:

  📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

  • Contribute to the development of and update annual, quarterly work plans and reports, and knowledge products including functional dashboard to ensure the EQHA II’s Objective 3 activities are implemented successfully as planned.
  • Support M&E Officer in collecting project indicators data and improving data validation, data analysis, data accessibility, data utilization, and QI dashboard.
  • Ensure output and deliverables data are uploaded to data systems.
  • Work closely with MERL team at national and subnational level to collect and monitor donor and performance indicators.
  • Contribute to technical content of the progress reports.
  • Contribute to achieving and producing technical deliverables (e.g., reports, presentations,
    manuscripts).
  • Gathers and aggregates data to provide a summary / high level overview as needed.

    TYPE AND NATURE OF CONTACTS:

    • National Local Regular (NLR)

      SUPERVISORY AND BUDGET RESPONSIBILITY

      • N/A

        QUALIFICATION:

        • Cambodian National
        • Bachelor's Degree in medicine, Public Health, Healthcare Management, and/or any other relevant fields.
        • Certificates in Quality improvement course, hospital accreditation standards (preferrable)

          EDUCATION/EXPERIENCE:

          • Bachelor's Degree in medicine, Public Health, Healthcare Management, and/or any other relevant fields.
          • Certificates in Quality improvement course, hospital accreditation standards (preferrable)
          • Specialized experience is required in areas including, but not limited to, clinical management of Reproductive, Maternal, Newborn, and Child Health, or TB, or HIV/AIDS; infection control; program management and implementation; and program data management.
          • At least 3 years work experience in a job which required project management responsibilities and related Quality Improvement work.
          • Experience working with MoH in some capacity with positive relationships, either at national or provincial level.
          • Understanding the H-EQIP II/National Quality Enhancing Monitoring program is an asset.
          • Experience working with private healthcare sector is an asset.
          • Program management skills –planning, monitoring, work plan development and management, budget management using excel.
          • Capacity building, offering feedback, coaching, and mentoring skills.
          • Facilitation and good coordination and interpersonal communication skills.
          • Highly organized, comfortable working on multiple simultaneous projects and government agencies (national and sub-national)
          • Demonstrated proficiency with using Microsoft Office (Word, Excel, PowerPoint, Teams SharePoint); digital communication platform (Zoom, Google meet)
          • Ability to work well with others and to develop and maintain positive working relationships that get results among project staff, consultants, sub-grantees, and stakeholders.
          • Adaptable and flexible in a variety of tasks contributing to work even outside of JD as required.

            This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

            FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

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