Supporter Care Coordinator

Fundraising is our vocation! We take insights, creativity, and innovation and turn them in to the income that will fund lifesaving and world-changing outcomes. We are passionate advocates on behalf of our donors, drawing on our knowledge of what inspires and motivates them to build genuine engagement in our shared cause.

Save the Children is no ordinary not-for-profit.

We’re ambitious, creative and outspoken. We stand up for children’s rights. We want all children to be educated, healthy and live a life free from violence. We run programs in Australia and overseas and, if there’s a disaster - like an earthquake, drought or conflict – we are there on the ground.

Where you come in:

In this part-time permanent position (3 days per week), work every Tuesday from our head office in Carlton, with the make-up of the other two days being fully flexible, depending on your preference! You’ll be one of the operational voices and faces of the organisation, caring for the day-to-day needs of our potential and existing supporters. You will be part of our Fundraising team and report to our Supporter Care Manager.

You will make an impact by:

Does this sound like you?

You’re a compassionate and empathetic supporter advocate who strives for the highest level of customer care. You’re committed to ensuring timely and on-brand responses to supporters following prescribed processes and are also comfortable improvising when needed. You’re motivated and inspired by the work that we do and passionate about standing up for children’s rights.

This role requires:

Working at Save the Children is more than just a job.

It’s the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same. In addition to a connection to social causes, you will have access to:

For more information regarding the employee benefits of the Save the Children Australia group, please follow this link.

Sound interesting?

We’d love to hear from you. Submit your cover letter and resume by clicking on one of the buttons in the ‘Apply’ section.

Applications close 5pm AEST, Sunday 14th May 2023.

Position Description – Supporter Care Coordinator

At Save the Children, we seek a workforce that is as diverse as our society – in race, ethnicity, gender, age, sexuality, disability, cultures and beliefs – and reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Save the Children a great place to work.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct.

Save the Children Australia supports the Inter-Agency Misconduct Disclosure Scheme. If you are successful in your application, we will request consent to access HR held information pertaining to your last 5 years of employment. You can read about the Scheme and our commitment to Safeguarding here.