Application Support Analyst

Join our innovative and energetic team! Our IT experts are creative problem solvers that enable over 1000 Save the Children Australia employees to perform their roles and impact the lives of children. You will drive exceptional technical and functional support across our enterprise application suite and your extensive knowledge will help you make complex systems and processes easy to understand. You will contribute to the delivery of outstanding client service and elevated levels of satisfaction for our user community across more than 25 sites in Australia, the Pacific, and beyond.

Save the Children is no ordinary not-for-profit.

We are ambitious, creative, and outspoken. We stand up for children’s rights. We want all children to be educated, healthy and live a life free from violence. We run programs in Australia and overseas and, if there is a disaster - like an earthquake, drought, or conflict – we are there on the ground.

Where you come in:

In this full-time permanent position, based in Carlton*, you will be the lead technical and functional support for our core applications and platforms, ensuring ongoing functionality and adoption within our teams. You will also provide application maintenance and support to minimise service disruption and to simplify operations. You will be part of our IT team and report to our Application Manager.

You will make an impact by:

Does this sound like you?

You have an exceptional customer service focus and a natural ability to build rapport with a diverse range of people. You can quickly understand support requirements, identify root causes, problem-solve, and take initiative in complex environments. You have a solution-focused mentality and are always looking for opportunities to improve systems and processes to drive efficiencies and value.

This role requires:

Working at Save the Children is more than just a job.

It is the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same. In addition to a connection to social causes, you will have access to:

For more information regarding our employee benefits, please follow this link.

Sound interesting?

We would love to hear from you. Submit your cover letter and resume by clicking on the ‘Apply’ button below.

Applications close: 4pm AEST, Friday 8th December 2023.

Position Description – Application Support Analyst

*We understand flexibility is important to you. We have advertised this role as Permanent, full-time role based in Carlton, but if you are looking for something slightly different, please let us know. We offer flexible hours, remote working, and flexible job structure, among many other employee benefits. All are available for the right candidate!

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

We have tested our application process with diverse groups in mind, with the intent to ensure it is straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we did not hit the mark for you, please let us know! We are dedicated to ensuring Save the Children Australia is a workplace suitable for all people and can modify our processes to suit you – no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture, and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. You can read about the Scheme and our commitment to Safeguarding here.