Background
NRC is on an ambitious digital transformation journey to become a leader in the use of data and technology to deliver better. Having made the transition to cloud, NRC is now investing resources in building an ecosystem of digital tools that range from back-office Enterprise Resource Planning (ERP) to end-user field-based applications. Given NRC’s operating environments, the challenges are many and require context-specific Information and Communication Technology (ICT) leadership, adaptation and problem-solving. NRC believes that the use of technology can be the pathway to doing more with less, enabling both efficiencies and new ways of working to tackle problems. Recognising we are not alone in this, NRC has coordinated and collaborated with peers on technology implementation and continues to do so through organisations such as NetHope and other forums. Another increasingly important aspect of NRC’s technology ambition is partnering with technology providers who have an interest in putting their solutions to work for impact. The role of the Regional ICT Coordinator (Developer) will be fundamental to NRC effectively succeeding in the implementation of technology solutions to drive scale and impact across its operations.
What you will do
The purpose of the Regional ICT Coordinator (Developer) is to work closely with the NRC country offices in the Middle East, Regional Office, and Head Office teams to understand automation opportunities, develop recommendations and tasks and support the establishment and use of NRC’s infrastructure (Backbone). This position will provide and contribute to the region development standards and ambitions
Generic responsibilities:
Compliance and adherence to NRC policies, guidance, and procedures. Coordinate the dissemination and implementation of NRC’s global ICT strategyin the region, as well as contributing to its definition and review from a regional and field perspective. Provide oversight and compliance checks on the implementation of ICT strategyand policies throughout the country offices in the region. Coordinate ICT resources, skills,and competence withinthe region and offer supportand advice where and when needed. Collect and disseminate ICT-related knowledge and learning within the region and at a global level. Work with ICT staff in the region to enablethem to provide ICT first-line support as well as assistwith planning, budgeting, and procurement as per NRC standards. Provide training of ICT staff in regionand (when relevant) support the recruitment and/or on-boarding of newICT staff in region. Facilitate synergies and regional efficiencies on ICT procurement, systems, and training. Participate in globalICT work streams/projects, to identify commonglobal solutions, when relevant. Provide hands on support and gap-filling throughout region – travel involved – at the discretion of Regional Office and in linewith need.Specific responsibilities:
Implement and develop prototypes and solutions in the area of web and mobile development. Provide technicaloversight of externalconsultants’ work that includes custom design and assist in handover of these to NRC (to ensure long-term ownership). Design, build, test, and monitoronline systems using appropriate technologies in line withtechnologies supported by NRC at a global level. Assist in containerising, testing, and administering of applications broughtonto the Kubernetes-based infrastructure NRC region has adopted. Support the migrationof NRC’s legacy applications to the centralised Kubernetes platform based in Azure Produce periodic documentation to share progressand learning. Actively participate in promoting and embodying a highly collaborative and dynamicwork culture. Ensure compliance and adherence to NRC's information security and data protection standards. Share responsibility for technical administration and provide user training and support during the transition from development to deployment of systems.Professional competencies, Qualifications & Skills required
Minimum of 3 years working in development roles Experience in leading technology projects Knowledge and implementation of containerization and container orchestration: We use Docker, Kubernetes, Kustomize, etc. Preferable skills in Cloud security and cloud network Application operations knowledge (Backups, monitoring, deployment) will come in handy Knowledge of one or more programming language (Go, Python, etc) and/or scripting language would be desired Working knowledge in cloud infrastructure environment, preferably Azure Fluency in English, both written and verbalContext related skills, knowledge, and experience :
Context-related competencies are the knowledge, skills and experience required because of the context, location and/or current priorities in the role • Project management skills • Knowledge of the context in Middle East region is a plus
Performance Management
The employee will be accountable for and evaluated on the responsibilities and the competencies, based on NRC’s Performance Management Framework. The following documents will be used for performance reviews:
• The Job Description
• NRC Goals and performance
• The NRC Competency Framework
Behavioural Competencies
• Empowering and building trust
• Managing resources to optimise results
• Planning and delivering results
• Working with people
• Analysing
• Handling insecure environments
What We Offer
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.
Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take initiative.
We are also looking for people who share our values:
To be dedicated in what we do; To be innovative with our solutions; To act as one unified and inclusive team; To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.Additional information:
Grade: Grade 7
Reports to : Regional Head of Programme support Unit and Development
Duty station: Amman, Jordan
Travel : up to 10% within Areas of Operation for Middle East Office
Duration and type of contract: Jordanian National Fixed-Terms Contract till 31 Dec 2023 with possibility of extension (subject to funding availability, business need, and satisfactory performance)
Salary: Based Upon NRC salary Scale for Jordanians’ national staff.
PS: This position is open for Jordanian Nationality Holders only.
We invite applications from all qualified and interested candidates. Send in your application by latest May 14th , 2023.
Please ensure you attach CV , Cover letter & copies of your academic and professional certificates.
ABOUT US
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.