Specific Responsibilities:
Provide help desk support to all users on IT issues.
Ensure all staff adhere to ICT related guidelines, procedures and standards
Maintain regular contact with the ICT Coordinator in Mogadishu for feedback and support on the performance of the network operations to ensure optimum performanceย
Provide hardware and software support to all program equipment, printers, computers, laptops etc.
Schedule regular computer-related service, maintenance and license renewals
Update the data disaster recovery plan and implement when appropriate
Define, deploy and maintain system security for shared services and equipment
Troubleshoot NRC mailing system problems, and ensure smooth running of office mail and the MDL
Setup internet connectivity for all staff as well as visitors
Capacity build staff on current and new ICT systems
Develop a monthly action plan detailing outputs and support required.
Upload photos, videos, and success stories to the content archiving system.
Assist
With support of Comms Manager develop visibility materials and other communications productsย
Any other tasks as required or directed by the line manager.
Our Ideal Candidate:
We are looking for a recent graduate Degree in Information Technology or related field. Preference is given to candidates with higher academic achievements.ย
Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers. Ability to keep up to date with modern trends in technology and match this with internal specifics.
Fluency in English, both written and verbal.
We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.
In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people.
What We Offer:
Contract period:ย 6 monthsย
Salary/benefits:ย According to NRCโs salary scale and terms and conditions
Travel:ย Some
Duty station:ย Kismayo
NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.
NB: All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountableโ.
Additional Information:
Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline
Email and paper applications will not be considered
Qualified female candidates are particularly encouraged to apply The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.ย Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.ย At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.ย Together, we save lives and rebuild futures. Safeguarding is central to NRCโs work. We expect all employees to:ย โข treat everyone with respect and dignityย โข contribute to building a safe environment for allย โข never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)ย โข always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH