Description
PIH JOB DESCRIPTION ( Operation Systems Specialist )
Position Title:
Operations Systems Specialist
Reports to:
Director of Operations
Department:
Operations Department
Liaises with
Supervises:
N/A
Work Location:
Monrovia
Employment Type:
Full Time
Position Overview:
The Operations Systems Specialist plays a key role in ensuring the PIH operations team can provide timely, efficient, and high-quality support for the delivery of care in Liberia. The Specialist will be responsible for supporting and training the Liberia-based users of PIHโs software systems used for operations management, including PIHโs Logistics Management Information System, OpenBoxes. Partners In Health uses OpenBoxes to track the movement of supplies throughout its global network. The specialist will provide training and user support for all PIH Liberia users of OpenBoxes, including developing training materials, collecting and documenting user feedback, testing new features and providing feedback to the global OpenBoxes support team, and supporting implementations of the software or new modules at facilities in Liberia. They will work with the global support team and users in Liberia to identify and implement areas for improvement.
In addition to supporting the use of OpenBoxes, the Specialist will support PIH-SL operations team members with optimizing the use of other electronic systems such as Microsoft Office 365 and CMMS work order software system. The Specialist will also partner with PIHโs Monitoring and Evaluation (M&E) team to implement data quality measures and data analysis using operations data to inform decision making.
Essential Duties and Responsibilities:
Administratively: OpenBoxes Administration and Support (30%): Act as the PIH-SL teamโs primary administrator of OpenBoxes, including but not limited to the activities listed below:
- Monitor the OpenBoxes helpdesk and respond promptly to all bug reports or requests for assistance
- Configure the software as requested, including creating new users, locations, and products
- Regularly solicit feedback from users across all PIH-supported facilities in Liberia, and send feedback to the OpenBoxes global support team
- Analyze OpenBoxes data to proactively identify and lead opportunities for improvement through user training and data management/cleaning
OpenBoxes Training and Documentation (40%):
- Develop an onboarding plan for new users of OpenBoxes
- Manage the training of new users in OpenBoxes, and conduct regular refresher trainings for all users
- Support the development of training documentation for OpenBoxes globally by documenting features in the OpenBoxes wiki and developing short training videos
Technically:
Software testing and implementation (10%)
- Assist with configuration and testing of new features
- Prepare data imports for implementation of OpenBoxes at new facilities
- Create implementation work plans and travel to implement OpenBoxes or new features at PIH-supported sites in Liberia
General Operations Systems Support (20%)
- Provide user support for digital tools used by operations team members, including Microsoft Teams and PowerBI
- Support the implementations of new software systems within the operations team as needed. This could include systems related to biomedical and facilities maintenance and medication dispensing
- Ensure electronic systems are well-integrated into daily operations processes
- Ensure PIH stakeholders outside of the operations team understand how operations systems align with and support their work
- Promote the use of operations data for decision making by working with PIH leadership and M&E colleagues to conduct and use data analyses
Qualifications:
Required:
- Combined 6-8 years experience and education (post-secondary degree counts towards education) in supply chain, operations, informatics, or similar field, including at least 1-2 years of experience providing trainings and user support for software
- Experience with Enterprise Resource Planning (ERP) systems or Logistics Management Information Systems (LMIS) or proven ability to learn new software quickly
- Advanced Excel skills
- Strong analytical skills and demonstrated success solving problems creatively
- Exemplary interpersonal and communication skills; ability to collaborate effectively with culturally diverse staff across departments and countries
- High attention to detail and ability to respond to changing priorities
- Ability and willingness to travel within Neno District as needed to remote areas with limited infrastructure development interest in social justice and health equity
Experience and Expertise
Preferred:
- Experience managing and analyzing large data sets
- Experience with IT, tech support, software development, or software implementation
Organizational Profile:
Organizational Profile
Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.
PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Liberia and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Womenโs Hospital, we support a wide range of programs in dozens of other countries around the world.
Our Work In Liberia:
Partners In Health (PIH) began supporting the government of Liberia in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health (MOH), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Liberia, from the community level to the health center and to referral hospitals.
Prevention of Sexual Exploitation and Abuse:
At Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members โas well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partner In Healthโs PSEAH policy. Partners In Health will request information from applicantsโ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Social Justice
We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.
Method of Application
All interested candidates are encouraged to send their functional resume and cover letter to: [email protected] on or before June 21st , 2024 not later than 4:30 pm. All open positions with PIH are also posted on our employment website: https://www.pih.org/pages/employment .