Product Manager, Logistics Management Information System

Description

Position Title: Product Manager, Logistics Management Information System Position Classification: Full-time, Regular, Exempt, 40 hours/week (if based in US) Reports to: Director, Operations Systems Location: Lesotho, Rwanda, or Remote within the US, with up to 25% international travel if US-based. If US-based, we will preference candidates who can work East Coast hours. Work Authorization: Please note that eligible candidates must have work authorization in either the US, Lesotho, or Rwanda. Responsibilities: The Product Manager, Logistics Management Information System will be a key member of the Operations Systems team within the International Operations Department, which is responsible for cross-site planning and support for facilities, pharmacy, and supply chain. The Product Manager will develop, support, and implement electronic systems used for Partners In Health’s (PIH) operations work across Partners In Health’s (PIH) country sites. The Product Manager will be the global lead for PIH’s Logistics Management Information System, OpenBoxes, overseeing a team of developers and quality assurance specialists to deliver customizations that increase the efficiency of the global operations team. The Product Manager will coach OpenBoxes administrators and support staff to provide the best service to all country teams. Specific Responsibilities: Electronic Systems Development (70%)

• Act as product manager for PIH’s supply chain electronic system, OpenBoxes, leading a team of 8 developers and QAs to deliver updates and new features.
  • Act as the primary business analyst for OpenBoxes, including designing new features and improvements, leading ticket specification and estimation, and coaching other team members in ticket creation.
    • Lead the annual roadmap development process for OpenBoxes.
      • Work with support and implementation team members to triage bugs and emerging requests and plan them into the development cycle.
        • Manage integrations between OpenBoxes and other software required for PIH’s work. System implementation, adoption, and support (25%)
          • For each quarterly release, develop and implement a plan for new feature adoption. Track feature adoption metrics and share key learnings with the larger team.
            • Maintain ongoing relationships with PIH country teams, including coaching and providing support to specific teams as assigned.
              • Support other team members with implementation and optimization projects as needed. Networking and community engagement (5%)
                • Maintain connections in the digital health and open-source communities by attending conferences and contributing to joint initiatives.