Generic responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.
- Adhere to NRC policies, tools, handbooks, and guidelines
- Assist with the implementation of the support function portfolio according to plan of action
- Prepare and develop status reports as required by management
- Ensure proper filing of documentsย
- Promote and share ideas for improvement of the support function
Specific responsibilitiesย
- Welcome packs, Induction packs for visitors/new staff.
- Management of offices and residences including supervision of staff assigned (cleaners, etc.) cleaning, maintenance, opening & closing residences /offices (where applicable), ย
- Coordinate payment of electricity/water/ gas bills, ensuring functioning and securing residences /offices equipmentโs. ย
- Arrange accommodation for visitors and staff in residences and hotels, from booking to billing.
- Check health and safety standards of offices & guest houses (according to NRC HSS standards)
- Provision of office and guest houses supplies such as consumables and non-consumables.
- Manage meeting rooms (occupancy, furniture, equipment).
- Transport and accommodation arrangements for visitors and staff, from booking to billing (air, road, sea), according to procedures and framework agreements in place
- Management of prepaid credit for mobile phones
- Organising in-house meetings and venues for general events (welcoming, staff leaving, honouring programme, staff meeting, etc.) or creative services (Team Building, Motivational, etc.)
- Competenciesย
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:ย
1. Professional competenciesย
These are skills, knowledge and experience that are important for effective performance.ย
Generic professional competencies:ย
- Experience from working in a Support Function in a humanitarian/recovery context
- Competenciesย
- Previous experience from working in complex and volatile contexts
- Some knowledge of Englishย
Context/ Specific skills, knowledge and experience:ย
- Diplomaย in social sciences, Administration, Human Resources or another related field
2. Behavioural competenciesย
Handling insecure environment Planning and delivering results Empowering and building trust Communicating with impact and respect The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
The Internal Displacement Monitoring Centre (IDMC) is the worldโs authoritative source of data and analysis on internal displacement. Since our establishment in 1998 as part of the Norwegian Refugee Council (NRC), we offer a rigorous, transparent and independent service to the international community, and inform policy and operational decisions to improve the lives of people living in, or at risk of, internal displacement.
With a team of more than 30 people in Geneva and an annual budget of over 5 million USD, we monitor more than 130 countries in the world for which we provide verified, consolidated and multi-sourced estimates of the number of people internally displaced or at risk of becoming displaced by conflict, violence, disasters and development projects. We complement this global data with interdisciplinary research into the drivers, patterns and impacts of internal displacement. Using this evidence, we provide tailor-made advice and support to inform global, regional and national policy-making. Our data and evidence are published on our website and via our Global Internal Displacement Database (http://www.internal-displacement.org/database/displacement-data). Our flagship report, the Global Report on Internal Displacement (https://www.internal-displacement.org/global-report/grid2020/), published every year in May, is the world reference on IDP statistics, featuring trends and thematic analyses, country and regional spotlights.