Hardship LevelD
Family TypeNon Family with Residential Location
Family TypeNon Family with Residential Location
Residential location (if applicable)
Accra, Ghana
GradeGS6
Staff Member / Affiliate TypeGeneral Service
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2024-04-01
Job Posting End DateDecember 12, 2023
Standard Job DescriptionRegistration Associate Organizational Setting and Work Relationships The Registration Associate is a member of the Registration team and is normally supervised by the Registration Officer. The Registration Associate is responsible for supporting all activities related to registration, and with ensuring that registration is effectively used for the identification of specific protection needs, for the management of operations, and for the achievement of durable solutions. Depending on the size and structure of the Office, the Registration Associate may provide day-to-day supervision, direction and support to UNHCR staff engaged in registration and related activities (including Reception, Filing and Data Management staff), and monitors the efficiency and quality of registration processes, identity and entitlement documentation activities and population data management. The Registration Associate collaborates closely with Protection, Programme, Operational Data Management and Information Management colleagues as well as with Government authorities and partners on the provision of quality population data for the delivery of registration activities. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Assist in the implementation of registration strategies and methodologies for populations of concern. - Assist in the supervision and daily running of registration team activities, where required. - Conduct registration interviews when required in accordance with registration standards and guidance. - Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. - Maintain accurate and up-to date records and data related to all registration cases. - Identify persons with specific needs and ensure timely referral to protection follow-up as required. - Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation. - Draft correspondence and reports relating to registration activities in the operation, when required - Provide statistics and draft reports related to registration data, as requested. - In consultation with the supervisor, make decisions related to the day-to-day operations of the registration unit and devise registration procedures which are efficient and effective. - Draft and submit reports and statistics related to registration. - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable. Certificates and/or Licenses Social sciences; Statistics; Mathematics; Information technology; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Good computer skills, particularly in data management. Desirable Training in basic principles of international protection. Experience in working with UNHCR proGres software. Functional Skills *IT-Computer Literacy IT-IT Refugee Systems & Applications DM-Data Collection and Analysis *DM-Data Management CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting) TR-Training - Virtual and face to face RG-Registration SoPs Design/Implementation (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile - Proven expertise in enhancing integrity protocols in registration processes.
- Demonstrated experience in working in and leading large registration teams.
- Technical expertise in registration, operational data management and/or ICT is
an asset.
- UNHCR experience is preferred.
A written test may be conducted for this position.
Required languages (expected Overall ability is at least B2 level):
,
,
Desired languages
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Operational context
Occupational Safety and Health Considerations:
Nature of Position
The Registration Associate has no direct supervisory functions though it rests upon the supervisor of the post to make time specific arrangements subject to a given situation. The incumbent will always function under direct supervision of the Associate Registration and Identity Management Officer, who is required to monitor the performance of the incumbent and provide regular guidance. S/he may regularly liaise with other registration staff at the Sub office on routine registration matters under the direction of the supervisor.
The UNHCR workforce in Sub-Office Ogoja consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation, and gender identity.
UNHCR Sub Office Ogoja, covers two Field Offices (Calabar and Takum) and three Field Units-Adikpo, Makurdi and Gembu and reports directly to the Country Office in Abuja. SO Ogoja is implementing protection and assistance programmes and plays an important role in the coordination and leadership of the Cameroonian Refugee Response Plan spread out in wide geographic area across four States (Cross River, Benue, Taraba and Akwa Ibom) and responsible for matters related to the IDP operation in the middle belt in Benue State.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
- Perform database administrator functions in relation to local field server machines that contain operational data, and refugee data.
- Conduct registration interviews in accordance with local SOPs and registration standards.
- Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Provide technical support to staff on planned registration and digital identity management activities.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Design appropriate procedures and systems for assurance of quality registration data and conduct regular data quality and audit checks to monitor the accuracy of data collected.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
- Refer cases to other units within the office and to partners as necessary.
- Conduct data collection audits as required.
- Conduct field testing of new functionalities within respective applications, as required.
- Assist in designing and developing standard reports, templates and forms
- Act as interpreter and translator when needed.
Living and Working Conditions:
Ogoja is a duty station with very basic infrastructure as well as leisure and recreational facilities. Only limited health facilities are available locally; Malaria & typhoid diseases are common in the region; temperatures are high for most of the year. Most national staff rent accommodation within the Ogoja town and commute to the office. Staff frequently go on mission travel to the deep Field locations. High stressful work context, therefore capacity for self-care is critical.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
All staff must be proactive in preventing and responding to inappropriate conduct, supporting ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
Additional Qualifications
Skills
Education
CertificationsInformation Technology - Other, Mathematics - Other, Social Sciences - Other, Statistics - Other
Work ExperienceRegistration
CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness
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Compendium
Additional InformationPlease note that this recruitment process may include a written test, followed by a competency-based interview. UNHCR doesn't charge any fees throughout the recruitment process.
Functional clearanceThis position doesn't require a functional clearance