Senior Donor Care and Administration Assistant (IG)

Hardship Level (not applicable for home-based)H (no hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate TypeUNOPS LICA5

Target Start Date2025-07-01

Deadline for ApplicationsMay 28, 2025

Terms of ReferenceOrganizational Context

UNHCR is recruiting a Senior Donor Care and Administration Assistant (IG) in Copenhagen, Denmark.
Established in December 1950, UNHCR is mandated to lead and coordinate international action to protect and assist refugees and to find durable solutions to their plight. During more than seven decades, UNHCR has helped more than 84 million people restart their lives. Today, UNHCR staff in more than 135 countries continue to help and protect millions of refugees, returnees, internally displaced and stateless people.

UNHCR has relocated several key functions from our Headquarters in Geneva to UN City in Copenhagen, including UNHCR’s Private Sector Partnerships Service (PSP), which supports UNHCR’s growing engagement with the general public and the private sector in all regions of the world.
UNHCR’s Private Sector Partnerships team for Denmark was established in 2018 and covers both fundraising from individuals and partnerships with the Danish private sector. PSP Denmark is experiencing strong growth. One of our key priorities is to further accelerate our Individual Giving programme focused on growing the support of individuals through various fundraising and engagement campaigns. We use a variety of channels, both digital and offline, and enjoy strong support and loyalty from our fast-growing donor base in Denmark.

The position

To keep up with the growing ambitions of the PSP Denmark operation, the Senior Donor Care and Administration Assistant (IG) will play a key role in the IG team with particular focus on donor care, administration, reporting, communication and systems. The position will contribute to the overall development and implementation of the Individual Giving fundraising programme and the embedding of PSP Denmark’s digital transformation in line with UNHCR’s global strategy.

This exciting function offers a unique opportunity to work with fundraising, donor engagement, backbone systems and communication as part of a growing and dynamic small Danish team that works closely with regional and global experts.

Scope of Assignment

Under the supervision of the Head of Individual Giving in Denmark, the tasks of the Senior Donor Care and Administration Assistant (IG) will be the following:

• Manage all individual donor care activities and secure a timely response to donor inquiries;
• Assist with management of PSP Denmark’s donor database ensuring that donor records are kept up to date;
• Assist with payment systems and gateways and other donor touchpoints, continuously securing business continuity and donor satisfaction;
• Assist with administration, payment of invoices, management of vendor relationships, updating of service agreements, purchase orders as well as other contractual documents;
• Assist with procurement of services, including tender processes;
• Manage internal monthly income recording and expense ledger;
• Manage annual reporting to the Danish authorities; including tax reporting and income reporting;
• Assist with community management on UNHCR’s social media channels in Denmark;
• Perform ad-hoc communication tasks, including proof reading;
• Perform other related duties that may be required.


Essential minimum qualifications and professional experience required
The ideal candidate will be required to have:

Education and Work experience:
• Completed secondary education with preferably a degree in Finance, Marketing/Business Administration, Communications, or a related field.
• Minimum 2 years of relevant work experience with secondary education or minimum 1 year of relevant work experience with Undergraduate degree (equivalent of a Bachelor’s or higher degree);
• Relevant work experience in a finance, marketing/fundraising or communications unit, preferably in a not-for-profit organization, an international organization, large corporate, a marketing/fundraising consultancy firm or similar;
• Experience with donor/customer service programs;
• Experience with planning, budgeting, reporting and administration;
• Experience with database management and CRM systems;
• Experience with Microsoft Office, including Word, Excel and Outlook.

Key Competencies:

Required

• Fluency in English and Danish;
• Service minded with strong interpersonal skills as a team player and ability to manage relationships with suppliers, internal stakeholders and donors;
• Experience with CRM, administration, finance and reporting and a genuine interest in further expanding and solidifying critical business tools and systems;
• Strong excel skills and an analytical mindset;
• Proven project management skills and high ability of being self-driven – even under pressure;
• Good communication skills;
• Attention to details, high accuracy and results oriented.

Desirable

• Previous experience working within UNHCR or another international organization;
• Experience with Salesforce
• Experience with Graphical Design
• Basic knowledge of marketing/fundraising methods.

Location and Conditions

The successful candidate will work with the team in UN City in Copenhagen, Denmark.
This position is associated with a yearly contract, initially issued until the end of the year and with a possibility of extension on a yearly basis. It is currently a part-time role of 20 hours per week.
The salary is based on the local UN GS (General Staff) salary scale.
To Apply
Please apply on UNHCR’s Career/HR page XXX (External applicants) and XXX (Former UNHCR staff members). Only shortlisted candidates will be contacted and invited to the next stages of the recruitment process. A written test may be part of the application process.

Interested candidates are advised to consult UNHCR website How to apply UNHCR which provides guidance and details on the application process. Questions about the content of the position can be addressed to Christine Egeskov Bak: EGESKOVB@unhcr.org.

In case of unexpected technical problems during the application process, candidates should direct their questions to recruitment@case.unhcr.org, who can provide further technical support.

Standard Job Description

Required Languages English

,Danish

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Desired Languages

,

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Additional Qualifications

Skills

Education

Certifications

Work Experience

Other informationThis position doesn't require a functional clearance

RemoteNo