Media and Communications Coordinator

Tags: Russian English language
  • Added Date: Wednesday, 29 June 2022
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About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

Role and responsibilities

The Media & Communications Coordinator will lead the development and implementation of NRC Ukraineโ€™s Communications Strategy in line with the Advocacy Strategy and in close coordination with program teams. The post will plan, coordinate and develop high quality communications products for the local, national and international media, social media, and programsโ€™ communications in English, Ukrainian and Russia as appropriate (including factsheets, web-stories, press-releases, etc.). The Media & Communications Coordinator will collect media content and coordinate the media content gathering by programs and partners. He/she will lead the development of quality communications products in line with NRC guidelines and compliance with donor requirements. The Coordinator will further closely engage with programs and local partners and will build media and communications skills within their teams. He/she will be responsible for ensuring proper donor visibility, developing and updating media talking points for NRCโ€™s spokespersons, liaising with national and international media, including delivering interviews him/herself, engagement with authorities, partner (i)NGOs and UN agencies.

ย Generic responsibilities

Support the development and implementation of NRC Ukraineโ€™s Communications Strategy, based on the Country Advocacy Strategy, and in line with programmatic priorities and NRCโ€™s Global Communications Strategy. Work collaboratively with colleagues in Ukraine and other NRC offices to develop and monitor a communications action plan that reflects use of a variety of different communications vehicles (photos, case studies, online platforms, infographics, videos etc).ย ย  Undertake regular travel to NRC program locations to gather content relating to NRC programs, and support program staff with communications-related activities. Support all programs teams with the development of visibility materials, ensuring these are developed in compliance with NRC and donor guidelines. Work closely with media and communications colleagues at the regional and global levels to develop, coordinate and polish communications materials. Liaise with NRCโ€™s grants and programs teams to ensure NRC is meeting its commitments to donors and communicating appropriately with communities. Participate in coordination mechanisms and forums as appropriate. Liaise professionally and efficiently with national and international journalists. Oversee NRC Ukraineโ€™s social media outputs (i.e. Facebook page) and manage feedback and complaints in coordination with the Monitoring and Evaluation Coordinator. Develop communications-related tools, templates or SOPs as required. Any other communications-related task as required or directed.

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly

ย 

Visit NRC field sites to collect communications materials for internal and external use and support NRCโ€™s programs and partners in content gathering and other communications activities. Collect and upload quality photos, video, social media content and other materials for use in traditional and social media. Respond to inquiries from national and international journalists and help facilitate interviews. Provide training and on-the-job support to colleagues in field sites and local partners to develop their skills in communications, including taking quality photos and developing case studies, spokespersonโ€™s trainings, donor visibility and other. Work efficiently with programs teams and partners to develop visibility materials and other communications products that comply with NRC and donor guidelines. Draft media and communications products, develop infographics or other visual materials as required. Engage actively with NRC regional and global communications teams to generate ideas, polish materials and ensure NRC Ukraineโ€™s communications are quality, creative, property targeted and continue to the implementation of the Advocacy Strategy. Support with proof-reading and translations. Other tasks as requested by the line manager.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

Advocacy Manager Advocacy staff Regional and Head Office Communications, Advocacy and External Relations teams Area Managers, Program staff, Grants team, Partnership team Security and Logistics Monitoring and Evaluation Manager Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

ย 1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

At least three years of experience working in media and communications (experience with (i)NGOs/UN agencies would be an asset). Thorough knowledge and experience managing social media accounts. Thorough knowledge and experience drafting material for media. Experience with photography and videography, including editing. Demonstrated ability to work cooperatively with diverse groups through training, mentoring and other formal and non-formal methods. Excellent Ukrainian, English and Russian language proficiency (speaking, reading, writing). Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access)

Context related skills, knowledge and experience (shall be adapted to the specific position):

Excellent communication and interpersonal skills. Creative thinking. Strong work ethic and focus on results. Strong organisational and team working skills. Good ability to work independently. Sensitivity and high levels of self-awareness. Highly approachable, trustworthy and confidential. Knowledge of the humanitarian context in Ukraine, humanitarian operations and the dynamics of the humanitarian sector is a plus. Proven presentation, training and facilitation skills.

2. Behavioural competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRCโ€™s Competency Framework states 12 behavioural competencies and the following are essential for this position:

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