GradeNOC
Staff Member / Affiliate TypeNational Professional Officer
ReasonTemporary > Temporary Assignment/ Appointment
Hardship LevelE (most hardship)
Family TypeNon Family with Residential Location<p></p><p></p>
Residential location (if applicable)Nouakchott, Mauritania
Remote work acceptedNo
Target Start Date2023-11-01
Target End Date2024-04-30
Job Posting End DateOctober 17, 2023
Standard Job Description
Health Support Coordination Officer
Organizational Setting and Work Relationships
Due to the need to strengthen and streamline occupational medical support for UNHCR personnel (and by extension to recognized dependents) in the field duty stations, along with coordination of medical response to outbreaks /pandemics, particularly regarding UNHCRโs duty of care responsibilities, this position will have 2 reporting lines, one to the Country Representative or Senior Coordinator and the other technical reporting line is to the Chief of Medical Section, through the Regional Medical Officer. S/he is expected to work in alignment with the UN Medical Directorsโ (UNMD) policies, guidelines and recommendations.
The expected results include the implementation and monitoring of compliance to preventive medical actions and responses based on recommended mitigation measures for mandatory health support elements, as well as disease outbreak/crisis.
The incumbent will improve access to health care providers implementing medical evidence-based interventions, training, prevention to ensure the physical and mental health of UN/UNHCR staff. Improve compliance to and maintenance of health care service delivery based on UN Healthcare Quality and Patient Safety (HQPS) standards.
S/he will develop and maintain coordination mechanisms between UNHCR Medical Section and the country operation, as well as other stakeholders for prevention of health hazards and health promotion, as well as maintenance of health care service delivery compliant with UN Healthcare Quality and Patient Safety (HQPS) standards.
Work implies frequent interaction with the following:
UNHCR personnel in the country
Staff within work unit
Staff counsellors of the UN system
Senior management throughout the Organization
Security personnel
All specialized agencies
Senior/Regional Medical Officers of various UN agencies
Humanitarian agencies working with the UN
Health care providers including UN Clinic, UN designated or examining physicians and public, private, governmental and NGO โ administered medical facilities
Physicians and representatives of Laboratories, Pharmaceutical Companies, Medical Associations and Societies
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCRโs core values of professionalism, integrity and respect for diversity.
Duties
Coordination with Medical Section
As in-country focal point for all medical emergency or medevac questions and requests
Facilitate in-country medical referrals and coordination of medical care for personnel and dependents requiring acute, life-threatening, or specialized care.
Under supervision of RMO:
Manage communication with health care providers/specialists on the ground to ensure clinical management of cases among UN/UNHCR personnel and contact tracing of workplace exposures, based on protocols agreed with Medical Section.
Monitor number of personnel seeking occupational health services in the UNHCR recommended health facilities such as entry medical, periodic medical examinations, travel-related medical procedures, and immunization.
Organize health education and health promotion activities, as per Medical Section strategic priorities.
Health Support to Operations
Under the supervision of the S/RMO:
Coordinate, facilitate and monitor implementation of the Health Support Plan (HSP) project for the duty station(s) based on UNMD Mandatory Health Support Elements (MHSE) and Health Risk Assessment (HRA).
Update the MHSE Status and the Health Support Plan for duty stations in the country of assignment.
Conduct assessment of health care facilities, medical services and ambulance providers then develop or update medical referral pathways for the duty stations.
Develop and update standard operating procedures (SOPs) for medical evacuation plans in all duty stations
Collaborate with Field Security colleagues and UNDSS by participating in drills, review and providing context-specific medical referral pathways into casevac, medevac and MCI plans.
Provide medical input into business continuity and crises preparedness plans for the duty station/country.
Prepare situational updates and reports, based on subjects and frequency agreed between Medical Section and the operation, to relevant stakeholders.
Collaborate with Procurement/Supply Unit on drafting terms of reference (TORs) and technical assessment, monitor delivery timelines as required for contracts related to health services or equipment. Closely work with UNHCR functional units, particularly Administration, Human Resources, and Supply/Logistics team, in handling all matters related to the contracts, MOUs or agreements with health care providers in case of MHSE requirements. Monitor compliance of vendors (medical/health providers) to patient safety and quality standards for commodities and services.
Where applicable (in duty stations where UNHCR directly implements a Health Support Project such as a clinic):
Monitor service delivery and performance of health care providers within the country and recommend specific actions to improve performance.
coordinate with the health care providers in undertaking necessary verification/ monitoring and evaluation before release of funds/payment by UNHCR.
Where applicable, and if in line with Medical Section priorities, coordinate vaccination campaigns with health care providers.
Perform any other task as agreed between technical supervisor (Medical Section) and line manager.
Coordinate with Stakeholders
Closely collaborate with UNHCR Senior/Regional Medical Officers or Medical Advisers of UN entities, with corporate OHS/Medical Services, on the clinical management and medevac and follow-up care of personnel and eligible dependents within the country.
Attend SHWS/Medical Section meetings or briefing sessions.
Participate in Health Sector Coordination meetings.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.
Minimum QualificationsEducation & Professional Work Experience
Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
Field(s) of Education
Nursing, Health Care Management, Doctor of Medicine or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
First Aid Training , Nursing, Project Management, NEBOSH for Occ Hlth & Sfty
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
A minimum of 6 yearsโ work experience in the humanitarian sector either in Occupational Health and Public Health with Clinical and Project Management experience. Experience in health care management, supervision and coordination of medical teams is essential. Experience seeing projects through the full life cycle
Desirable
UN field experience in the occupational health care sector is desirable. Previous experience in humanitarian crisis and infectious diseases is highly desirable
Project Management Professional (PMP) certification will be an asset.
Functional Skills
MD-UN-wide health care policies and protocols (e.g. medical evacuation procedures, etc.)
MD-Assessment of quality standards of health facilities
MD - Conduct health risk assessments
PH-Public Health Surveillance, Outbreak Investigation and Response
LE-Data protection laws & procedures for sectoral practices (employment, health, security)
OS-Occupational Health and Safety critical risk control methods
OS-Occupational Health and Safety statistical reporting
MD-UN Medical Service standards and practices
MD-Medical Evacuation route planning and operationalization with MOU
PM-Project monitoring and evaluation
PM-Project lifecycle management
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Competency RequirementsAll jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.
Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies
Empowering and Building Trust
Judgement and Decision Making
Managing Performance
Managing Resources
Cross-Functional Competencies
Planning and Organizing
Change Capability and Adaptability
Stakeholder Management
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate ProfileGeneral description of responsibility:
Person in charge of/responsible for day-to-day implementation, monitoring, reporting and evaluation of health support initiatives/projects in the country of assignment or duty station.
Coordination with various functional teams on the ground.
Reporting Line / Accountability:
Head Of Sub Office
Regional Medical Officer
Supervisees:
Serves a project manager on the ground and supervises clinicians and support personnel in the project clinics. Although not the supervisor of Admin, Finance or Procurement/Supply personnel involved in the project, s/he is required to ensure they carry out their assigned project-related tasks.
Planning:
In consultation with RMO in the region and HQ Projects Support, directly engage with Finance / Admin or Supply colleagues in country operation and contractor to ensure MS technical input is included in the procurement, contractual, monitoring and evaluation processes.
input is included in the procurement, contractual, monitoring and evaluation processes.
Implementation:
Direct involvement in set-up of health care facility and supervision of contractor / medical staff on the ground, including induction, orientation, evaluation of performance and monitoring of clinical service delivery.
Ensure clinical protocols, algorithms and SOPs are communicated to medical staff and complied with.
Organize clinical and admin coordination meetings based on timeframes agreed with stakeholders, document meeting minutes, highlight action points / time frames and follow-up on progress or execution.
Monitoring:
Monitor assets and inventory. Initiate procurement process with Supply Section.
Track project deliverables against the agreed timelines and outputs (recruitment, travel of personnel, rotations, delivery of equipment, inventory items, etc.) and resetting time frames or expectations depending on the context.
Verify / monitor project expenditures against project budget allocation.
In consultation with RMO/ HQ Projects Support, work with Admin / Finance on possible reallocation, budget review or other measures required to ensure service delivery is maintained throughout project cycle.
Accountable for clinical governance including HQPS in medical facilities set up in the duty stations.
Observe compliance to procedures,
Evaluation:
In consultation with RMO, provide feedback (positive or negative) on performance of individual clinicians to health care provider medical director.
Reporting:
Compile and summarize key achievements then draft his/her situational reports and submit to MS HQ and senior leadership in the operation/other stakeholders.
Keep country senior leadership, direct supervisor and Medical Section apprised of project activities, progress, challenges or gaps.
Ensure challenges / gaps are addressed in a timely manner.Functional ClearanceThis position requires Functional Clearance
Required languages (expected Overall ability is at least B2 level)
,
,
Desired languages
,
,
Additional Qualifications
SkillsLE-Data protection laws, standards, and procedures related to international instruments, MD-Assessment of quality standards of health facilities, MD - Conduct health risk assessments, MD-Medical Evacuation route planning and operationalization with MOU, MD-UN Medical Service standards and practices, MD-UN-wide health care policies and protocols (e.g. medical evacuation procedures, etc.), OS-Occupational Health and Safety critical risk control methods, OS - Occupational Health and Safety statistical reporting, PH-Public Health Surveillance, Outbreak Investigation and Response, PM-Project lifecycle management, PM-Project monitoring and evaluation
EducationBachelor of Arts (BA): Healthcare, Bachelor of Arts (BA): Medical Doctor, Bachelor of Arts (BA): Nursing
CertificationsFirst Aid Training - Other, NEBOSH IGC for Occupational Health and Safety - Other, Nursing - Other, Project Management - Other
Work Experience
UNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Other information