Assistant PSP IG Officer

Tags: Covid-19 English language Environment
  • Added Date: Thursday, 18 May 2023
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Hardship LevelA (least hardship)

Family TypeFamily

Family TypeFamily

Residential location (if applicable)

GradeNOA

Staff Member / Affiliate TypeNational Professional Officer

ReasonRegular > Regular Assignment

Remote work acceptedNo

Target Start Date2023-06-13

Job Posting End DateJune 3, 2023

Standard Job DescriptionAssistant PSP IG Officer Organizational Setting and Work Relationships The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern. Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions. Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value. The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCRยฟs core values of professionalism, integrity and respect for diversity. Duties - Contribute to the overall development and implementation of the Private Sector fundraising programme. - Contribute to embedding digital transformation and supporter experience across all Individual Giving activity in line with the global strategy. - Effectively manage the donor acquisition programme through several channels, potentially including face-to-face fundraising using both outsourced and in-house methods, digital fundraising, cold direct mail, direct response television and printed media. - Effectively manage the donor retention and donor development programme through several channels including direct mail, email telemarketing and SMS. - Co-ordinate fundraising communications and donor acquisition activities during emergency fundraising situations as fast and as effectively as possible and maintain accurate emergency response procedures. - Contribute to the evolution of the Individual Giving fundraising programme by looking for opportunities to appropriately grow, diversify and utilise new technology. - Co-ordinate integrated fundraising projects across different departments. - Work closely with the major donor team to identify and migrate potential major donors. - Co-ordinate and/or manage relations with partners, media, contractors and suppliers for PSP programmes. - Co-ordinate and/or manage the PSP donor database ensuring that donor records are kept up to date. Produce ongoing analysis and monitor PSP campaign results. - Contribute to donor understanding through ongoing research and analysis, and to implementing segmentation strategies for `one to manyยฟ marketing activities. - Monitor all key performance indicators and analysis to support and inform the Individual Giving strategy and its implantation. - Contribute to the development of National Growth Fund submissions for Individual Giving fundraising to secure funding to increase and develop the donor base. - Manage and/or oversee the Individual Giving budgets and complete quarterly reports including forecasts, and progress reports as required. - Keep abreast of UNHCRยฟs work globally and communicate relevant information to existing and prospective audiences. - Perform other related duties that may be required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree Field(s) of Education Business administration Marketing Political or Social Sciences or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Qualifications in fundraising, marketing. (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential - Minimum of one year of professional experience in Private Sector Fundraising and in particular Individual Giving. - Expertise and up-to-date knowledge of donor acquisition channels (Face-to-Face, Digital, Mail and DRTV desirable), donor retention and donor development methods. - Proven project management skills for integrated fundraising or communications campaigns. - Proven ability to meet fundraising targets. - Experience in relationship management with Suppliers and Supporters. - Proficiency in, and experience working with Microsoft Office. - Proven ability to deal with multiple tasks/projects. Desirable - Knowledge of the United Nations and working within the United Nations. - Experience emergency fundraising, monthly giving, middle level giving and legacy marketing. - Analytical and creative thinking ability. Functional Skills CO-Cross-cultural communication CO-Drafting and Documentation PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc. PS-Private sector fundraising and partnerships PS-Digital fundraising PS-Direct Marketing and Direct Response Fundraising (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile IMPORTANT INFORMATION:

โ€ข This position is advertised to internal and external applicants. Candidates must be legally present in Mรฉxico at the time of application, recruitment and hire. Only Mexicans or candidates holding a valid work permit in Mรฉxico will be considered eligible.

โ€ข Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern, is subject to proof of full vaccination against COVID-19, independently of contract type and duration. The selected candidate(s) will be required to provide the proof of vaccination prior to recruitment.

โ€ข Only short-listed candidates will be notified. The recruitment process might include written test and/or oral interview for this job opening. No late applications will be accepted.

โ€ข UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

PSP Mexico efforts are being focus on committed donors that will bring sustainable, predictable, scalable and non-conditioned income to UNHCR Mexico. In order to accelerate our engagement with committed givers our focus for the next years will be over the acquisition channels (F2F, Digital, Multichannel and DRTV among others) and donor care & supporter experience.

The Assistant PSP Individual Giving Officer will closely work with the PSP Officer in Mexico, as well as other teams: Global, Regional, PSP Mexico and Public Information Units. This position is key for the development of private sector fundraising for UNHCR in Mexico. This person is expected to promote and enable cross-functional coordination and collaboration with other areas.

Reporting directly to the PSP Officer in Mexico, we are seeking a dynamic, proactive and creative team player with proven leadership skills able to work under pressure. The incumbent will be responsible for lead the IG team and follow up each acquisition channel, donor retention and ensure a Data-driven decision-making unit, handling the different aspects of the donorsโ€™ engagement strategy which implies different key performance indicators according to each channel. The monitoring of an increased numbers of activities with different timelines, decision taking to ensure an optimum implementation and gathering of different sources of information to compile a unified view of the acquisition, collection, optimization and donor care strategies to achieve results. Basically, the donor engagement strategy end-to-end.

Finally, it is expected for any candidate to understand the Mexican fundraising market, vendors, payment gateways and effectively implements and coordinates the individual giving area.

Required languages (expected Overall ability is at least B2 level): Spanish

,English

๐Ÿ“š ๐——๐—ถ๐˜€๐—ฐ๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐—›๐—ผ๐˜„ ๐˜๐—ผ ๐—š๐—ฒ๐˜ ๐—ฎ ๐—๐—ผ๐—ฏ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—จ๐—ก ๐—ถ๐—ป ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฏ! ๐ŸŒ๐Ÿค ๐—ฅ๐—ฒ๐—ฎ๐—ฑ ๐—ผ๐˜‚๐—ฟ ๐—ก๐—˜๐—ช ๐—ฅ๐—ฒ๐—ฐ๐—ฟ๐˜‚๐—ถ๐˜๐—บ๐—ฒ๐—ป๐˜ ๐—š๐˜‚๐—ถ๐—ฑ๐—ฒ ๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐—จ๐—ก ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฏ ๐˜„๐—ถ๐˜๐—ต ๐˜๐—ฒ๐˜€๐˜ ๐˜€๐—ฎ๐—บ๐—ฝ๐—น๐—ฒ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐—จ๐—ก๐—›๐—–๐—ฅ, ๐—ช๐—™๐—ฃ, ๐—จ๐—ก๐—œ๐—–๐—˜๐—™, ๐—จ๐—ก๐——๐—ฆ๐—ฆ, ๐—จ๐—ก๐—™๐—ฃ๐—”, ๐—œ๐—ข๐—  ๐—ฎ๐—ป๐—ฑ ๐—ผ๐˜๐—ต๐—ฒ๐—ฟ๐˜€! ๐ŸŒ

โš ๏ธ ๐‚๐ก๐š๐ง๐ ๐ž ๐˜๐จ๐ฎ๐ซ ๐‹๐ข๐Ÿ๐ž ๐๐จ๐ฐ: ๐๐จ๐ฐ๐ž๐ซ๐Ÿ๐ฎ๐ฅ ๐“๐ž๐œ๐ก๐ง๐ข๐ช๐ฎ๐ž๐ฌ ๐ก๐จ๐ฐ ๐ญ๐จ ๐ ๐ž๐ญ ๐š ๐ฃ๐จ๐› ๐ข๐ง ๐ญ๐ก๐ž ๐”๐ง๐ข๐ญ๐ž๐ ๐๐š๐ญ๐ข๐จ๐ง๐ฌ ๐๐Ž๐–!

Desired languages

,

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:


Additional Qualifications

SkillsCO-Cross-cultural communication, CO-Drafting and Documentation, PS-Digital fundraising, PS-Direct Marketing and Direct Response Fundraising, PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc., PS-Private sector fundraising and partnerships

EducationBA (Required)

CertificationsFundraising - Other, Marketing - Other

Work Experience

CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration

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Compendium

Additional Information

Functional clearanceThis position doesn't require a functional clearance

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