Hardship LevelA (least hardship)
Family TypeFamily
Family TypeFamily
Residential location (if applicable)
GradeNOA
Staff Member / Affiliate TypeGeneral Service
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2023-07-01
Job Posting End DateJune 11, 2023
Standard Job Description
Assistant IT Officer
Organizational Setting and Work Relationships
Under the technical supervision of IT Officer, Administrative Officer, or a Bureau IT Lead, the Assistant IT Officer implements the IT operational plan in a well-defined geographical area. The incumbent provides technical supervision and guidance to locally recruited staff and ensures that IT equipment is always fully operational. S/he receives technical support and guidance from their supervisor.
Internally, the incumbent liaises directly with own IT Service Delivery Team daily as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional, and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
- Oversee daily Business-As-Usual operational IT matters, including incident, problem, change, service request, and asset management – following ITIL principles and DIST Standard Operating Procedures and guidelines.
- Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).
- Support the implementation of the IT operations plan and thereafter ensures that all equipment is always in good working conditions as to meet the IT needs of the office(s).
- Discuss infrastructure needs with the IT Officer and Head of office in the AOR and provide input for the budget submission.
- Monitor and coordinate the work of local IT staff as directed by the IT Officer or Head of Offices in accordance with the standards set by DIST/HQ.
- Maintain accurate inventory of all IT equipment for the AOR and ensure relevant Asset Management policies and guidelines are followed and the ITSM databases are up to date.
- Provide coaching and training to local IT staff and users. Draft procedures and instructions to promote a better understanding of the use of the IT equipment – using shared resources on the Intranet, when available.
- Participate in the assessment of security related projects in coordination with the Field Security Officer and assist in the formulation of recommendations on security communications.
- Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
- Provide accurate and timely information on operational status and reports to management,
- Liaise with Registration and Information Management colleagues to ensure their IT needs are met.
- Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are granted.
- Actively participate in IT related meetings to ensure that all decisions taken meet UNHCR’s operational and security requirements.
- Liaise directly with end users to clarify, analyse, and resolve reported issues, delivering high standards of customer service.
- Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree
Field(s) of Education
Information Technology; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
*ITIL Certification
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Hands on experience working with current versions of IT products and services used in UNHCR offices – including a good understanding of network and telephony infrastructure; MS Office productivity software (Windows, Office 365); and Cloud collaboration services (MS Teams, SharePoint, etc.). Experience working with external managed service providers for IT infrastructure maintenance and support.
Desirable
For offices with satellite connectivity: experience in VSAT technologies. For offices with Security Comms (Radio room); experience in HF/VHF radio technologies. Practical experience working in the deep field.
Functional Skills
IT-IT Systems and Standards
IT-IT Network Monitoring & Alerting Tools
IT-IT Collaboration & Communications Tools
IT-Microsoft Office Productivity Software
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Competency Requirements
All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.
Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies
Empowering and Building Trust
Cross-Functional Competencies
Analytical Thinking
Innovation and Creativity
Technological Awareness
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile UNHCR Mexico is looking for a dynamic and skilled Assistant ICT Officer with proven experience in developing/upgrading office infrastructures, telecommunication systems, assessment of ICT needs in relation to facilities, equipment and IT infrastructure. In addition, the ideal candidate should be proactive, has leadership skills, analytical thinking, strong communication abilities as well as diplomatic skills as the work includes coordinating with governmental institutions, service providers and UNHCR partners throughout the country.
A good understanding of networking technologies is required, specifically with the use of CISCO & Maraki routers, switches, access points etc., to be able to troubleshoot and resolve network issues where possible and to report/escalate issues as required in order to minimize service outage periods. Knowledge of IP Telephony and Video Conferencing using both SIP and SCCP technologies, Webex, MS Teams, Cisco Call Management applications as well as diagnostic and fault-finding capabilities will be considered an asset.IMPORTANT INFORMATION:
• This position is advertised to internal and external applicants. National Professional Officers must be nationals of and be locally recruited within the country of their employment. Only the primary nationality of the candidate will be considered for this purpose (nationality recognized by UNHCR as per Staff Rule 4.3).
• Internal Candidates: comprises current National Professional Officer (NPO) staff members holding an indefinite or fixed-term appointment who, at the date of the deadline for application, are serving in the NPO category at the grade of the position or one grade below or above, as well as any candidates serving at higher grades who fulfill the criteria as per the job advertisement. Staff members must serve for a minimum of one year following assignment before being considered eligible to apply for another position within the same category.
• Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern, is subject to proof of full vaccination against COVID-19, independently of contract type and duration. The selected candidate(s) will be required to provide the proof of vaccination prior to recruitment.
• Only short-listed candidates will be notified. The recruitment process might include written test and/or oral interview for this job advertisement. No late applications will be accepted.
• UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
• Remuneration: A competitive compensation and benefits package is offered depending on relevant experience as per the requirements of the job advertisement. For information on UN salaries, allowances and benefits, please visit the portal of the Office of HR Management of United Nations.Required languages (expected Overall ability is at least B2 level): English
,Spanish
Desired languages
,
Operational context
Occupational Safety and Health Considerations:
N/A
Nature of Position:
At UNHCR, the UN Refugee Agency we are constantly looking for talented professionals, who are passionate about our mission and inspire others with their dedication and work ethic. UNHCR’s workforce consists of many diverse nationalities, cultures, languages and opinions. We seek to sustain and strengthen this diversity and to ensure equal opportunities, as well as an inclusive working environment, for our entire workforce. This diversity, will allow us continue building better futures for the people forced to flee.
Together with the IT Officer and the rest of the team, the Assistant IT Officer will ensure that the Unit responds in a timely manner to the constantly growing and fast-changing needs, providing adequate guidance, advice and support to users.
Living and Working Conditions:
Mexico City (also known as CDMX) is the capital of the United States of Mexico. It is category A, family duty station and has a high-level infrastructure:
- Health: Mexico City has a highly ranked medical infrastructure with many internationally acclaimed hospitals.
- Education: There is plenty of Govt and private schools. Most of the private schools are bilingual (English-Spanish), and there are US, British, German, Japanese and French schools.
- Housing: Apartments can be rented both furnished and unfurnished, and services of real estate agents are widely available. All international staff members must present their residential places for UN security inspection BEFORE signing lease contract. There is a large seismic area in Mexico City which is restricted for selection of residences by UN staff.
- Weather and earthquakes: Mexico City has a pleasant climate, yet there are frequent weather changes. Heavy rains sometimes cause flooding in some colonies. Mexico City is situated in one of the most active seismic regions in the world, interlocked inside the area known as the Circum-
Pacific Seismic Belt, the area with the highest seismic activity in the planet. Earthquakes are frequent and sometimes cause major damage to the urban infrastructure.
- Currency and exchange: Mexican Peso. Dollars, Euros and traveler's checks can be exchanged at a currency Exchange office.
- Communications: Internet is available everywhere, but in houses and offices, a contract has to be made in order to access to this service.
- Transportation: There are public buses, subway, and if taxis are to be taken, it is recommended to take \"taxis de sitio\". Uber is also available.
Mexico City belongs to Security Risk Management area 01, Capital with the current General Threat Level 02, LOW. There are no known direct threats to UNHCR, yet UNHCR personnel may be affected by crime. Mexico City has high rates of crime, among them: robbery to passersby with or
without violence, vehicle theft; burglary and business robbery, telephone extortions, frauds, kidnapping and homicides. Also, gender violence is high.
Additional Qualifications
SkillsIT-Business analysis industry best practices (methodologies, techniques and tools), IT-IT Collaboration & Communications Tools, IT-IT Support, IT-IT Wireless Communications Technology, IT-Local Area Networks (LAN)
EducationBA: Information Technology
CertificationsITIL V3 Foundation Level - AXELOS Ltd
Work ExperienceNumber of Persons of Concern Served, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees
CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness
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Additional Information
Functional clearanceThis position doesn't require a functional clearance