Hardship LevelH (no hardship)
Family TypeFamily
Family TypeFamily
Residential location (if applicable)
GradeGS7
Staff Member / Affiliate TypeGeneral Service
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2024-02-12
Job Posting End DateFebruary 15, 2024
Standard Job Description
Senior Learning Development Associate
Organizational Setting and Work Relationships
This job contributes to talent development approaches and activities The role contributes to and provides administrative support to any relevant corporate learning and development strategies and designing and delivering customized solutions for colleagues in functional areas, managers and leaders in order to improve performance and contribute to career pathways. In doing so this will contribute towards building a positive UNHCR learning culture. In addition, the incumbent might support the design and deliver of learning and development activities related to Bureaux and operational priorities.
The incumbent also may supervise staff and supports the submission for the budget and activities under her/his responsibility. The job requires the incumbent to work both internally with the Divisions and Bureaux and in coordination with regional and field offices and external partners concerning capacity building and awareness raising activities to ensure appropriate cross-linkages of all UNHCR learning and development programmes with functional and management/leadership component.
The incumbent may interact with external service providers - consultants, printing and e-learning development companies, and other training providers and subject matter experts, in support of the unit's activities. Additionally, the incumbent will contribute to the maintenance of learning materials and records, by supporting the work of other staff and consultants in order to maintain the quality and relevance of materials.
S/he will be responsible for supporting the preparation of consultancy documents, internship contracts, and requests for acquiring goods and services in relation to delivering learning activities and programmes.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Support the training needs analysis, design and delivery, and evaluation of the Unit's learning programmes and events, including distance learning, e-learning, face-to-face workshop, Webinar sessions and other approaches. This includes administrative support in the selection of participants, managing the recording system for feedback on the work submitted, gathering permission for use of articles or book excerpts in learning materials, workshop logistics, etc.
- Support the effective coordination of training activities, jointly with key stakeholders.
- Contribute to the development of written materials, guides, job aides, manuals, and on-line courses to be used for training/learning/staff development purposes. This can range from drafting and reviewing content for specific learning areas to quality review of the e-course developed by external vendors to liaising with the business counterparts to obtain the input or the approval for the new learning materials.
- Advise the Unit on technological aspects of learning initiatives using the available IT infrastructure.
- Contribute input on systems and procedure development.
- Co-facilitate/Manage workshops and webinars implemented by the Unit.
- Assist in the preparation of the unit's budget, monitoring of expenditure and processes the day-to-day transactions under the approved budget.
- Prepare consultancy contracts and/or internship documents, reports as required.
- Enter data into ERP, liaise with UNHCR sections to facilitate payments and prepare periodic unit expenditure reports and any other ad-hoc reports, as needed; compile statistics on the training activities, when required.
- Oversee and support the interactions of the Unit with external service providers and consultants, printing and production companies. (Offers, Request for Proposals/Quotes, Requisitions, Purchase Orders, Receipts, Reporting).
- Support travel and hotel reservations, travel authorization forms and assemble and dispatch information and training material required for the purpose of workshops and other learning activities.
- Ensure learning materials and programme information's are uploaded into the Learning Management System and communication tools including UNHCR's Intranet.
- May supervise general service category staff and/or interns.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
Administration; Adult Education; Business Administration;
Communication; Project Management; Human Resources;
Human Rights; Information Management; International Development;
International Law; Journalism; Logistics;
Management; Organizational Development; Social Work;
Politics; or other relevant field.
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Minimum 4 years of relevant professional experience in progressively responsible administrative functions, preferably related to administration, pedagogical activities and/or provision of training. Experience with an Enterprise Resource Management system.
Desirable
Prior exposure to functions related to office administration. Experience with distance learning and learning management software. Exposure to UNHCR specific learning/training activities. Familiarity with humanitarian operations, procedures and refugee issues.
Functional Skills
*CO-Cross-cultural communication
*CO-Drafting and Documentation
*IT-Computer Literacy
*IT-Microsoft Office Productivity Software
*RC-ISAD(G) cataloguing systems
ED-Adult education and training
TR-Assessment of Learning Needs
TR-Capacity Buidling
TR-Design & development of learning solutions including for e-learning & distance learning
TR-Evaluation of Learning Activities
TR-Implementation of Learning Management Systems
TR-Training - Virtual and face to face
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile The Senior Learning & Development Associate has the skills and competencies to play a pivotal role in overseeing virtual learning initiatives targeting senior stakeholders, managing external vendors, coordinating procurement aspects of partnerships, and providing insightful reporting based on data analysis within the Leadership Development Portfolio.
Additional information:
Candidates must be legally present in Hungary at the time of application, recruitment and hire.
Remuneration:
In case of appointment, a competitive compensation and benefits package is offered.
Benefits:
Annual leave: UNHCR staff members holding a fixed-term appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).
Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).
Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.
Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
Required languages (expected Overall ability is at least B2 level): English
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Desired languages
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Operational context
Nature of Position:
The Senior Learning & Development Associate will play a crucial role in the effective management of and support of learning experiences within the Leadership Development Portfolio. The primary focus will be supporting development initiatives, and programs targeting senior stakeholders at the P5, D1, and D2 levels.
The incumbent would be expected to support the management, coordination and overseeing of initiatives and programmes, including but not limited to inductions, thematic sessions, conferences and webinars. The vast majority of these deliverables are expected to be delivered virtually. Additionally, the selected individual will be responsible for managing external vendors to support the design and delivery of leadership development programs, as well as coordinating partnerships, including but not limited to the procurement aspects. The incumbent will also be expected to manage the reporting and leveraging data to provide insights to management, such as participants list, surveys and feedback.
Additional Qualifications
SkillsCO-Cross-cultural communication, CO-Drafting and Documentation, ED-Adult education and training, IT-Microsoft Office Productivity Software, Leadership Training and Development, Learning Management, Learning Materials Development, TR-Assessment of Learning Needs, TR-Capacity Buidling, TR-Design & development of learning solutions including for e-learning & distance learning, TR-Evaluation of Learning Activities, TR-Implementation of Learning Management Systems, TR-Training - Virtual and face to face
Education
CertificationsAdministration - Other, Adult Education Certification - Other, Business Administration - Other, Communication - Other, Community Development/Social Work - Other, Development Studies - Other, Human Resources - Other, Human Rights - Other, Information Management - Other, International Law - Other, Journalism - Other, Logistics - Other, Management - Other, Organization Psychology/Development - Other, Political Science - Other, Project Management - Other
Work Experience
CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness
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Compendium
Additional Information
Functional clearanceThis position doesn't require a functional clearance