Hardship LevelH (no hardship)
Family TypeFamily
Family TypeFamily
Residential location (if applicable)
GradeGS5
Staff Member / Affiliate TypeGeneral Service
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2023-11-01
Job Posting End DateSeptember 13, 2023
Standard Job DescriptionSenior Communications Assistant Organizational Setting and Work Relationships The Senior Communications Assistant is normally supervised by a Communication Officer or other position as decided by the senior management in the area of responsibility. The supervisor provides the incumbent with regular guidance. The incumbent will have frequent contacts involving the exchange of a wide range of information with colleagues within UNHCR as well as media, international organizations, academic institutions and private individuals. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCRยฟs core values of professionalism, integrity and respect for diversity. Duties - Regularly monitor media and local situation regarding UNHCR. - Follow-up on administrative and logistical arrangements to organise press briefings and other events, such as workshop and conferences. - Contribute to the production of information materials for public awareness campaigns and for the preparation of in-house bulletins, newsletters and information kits by contributing to articles, reports and other information gathered from various sources. - Liaise with printers concerning brochures and publications published by the office. - Draft routine correspondence and texts for the office's website and maintain information databases. - Compile and distribute a daily news clipping service. - Distribute press statements and similar information to media, to other offices locally as well as to Headquarters. - Maintain up-to-date filing system and appointments diary. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable. Certificates and/or Licenses International Relations; Journalism; Political Science; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Some work experience relevant to the position. Communication and computer skills. Excellent drafting skills as well as translation and interpreting skills. Desirable Completion of UNHCR learning programmes or specific training relevant to functions of position. Functional Skills CO-Journalism (incl. print, broadcast, photography, video, layout & graphics) CO-Drafting and Documentation IT-Web Content Management CO-Digital content production CO-Social Media Publishing/Monitoring/Marketing tools IT-Web publishing (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile In addition to the standard job description the desirable candidate should have the following requisites:
Work Experience
- Minimum 3 years of job experience in digital and social media and website management
- Experience in SEM, SEO, and web analytics tools (Raven, Google Analytics) desirable;
- Experience in Content Management Systems for website online publishing (Wordpress) desirable;
- Experience in creating editorial plans for including, but not limited to, Facebook, LinkedIn, Google+, Google Communities, Twitter, Instagram, Flickr, YouTube and Pinterest platforms;
- Previous UN Experience in similar functions is an asset.
Key Competencies
- Excellent translating ability in Italian and English are essential;
- Excellent verbal and writing communication skills;
- Excellent organization and analytical skills as well as ability to adapt to a variable workload and function in a deadline-oriented environment;
- Knowledge of social media and analytics software (Hootsuite, Julius, Facebook Insights, etc.);
- Working knowledge of graphic design programs such as Adobe Photoshop, InDesign, Canva.
Additional Information:
Candidates must be legally authorized to work in Italy.
English is the official working language of UNHCR in Italy. Only applications fully completed in English will be considered.
Only short-listed candidates will be contacted.
Assessment of short-listed candidates might comprise of both an interview and a written test.
UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer.
UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
All applications will be treated with the strictest confidentiality.
According to the UNHCR/AI/2022/01, recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme is subject to proof of vaccination against Covid-19. For this reason, you will be requested to provide a proof of full vaccination scheme during the recruitment process.
In case of any queries, please contact the Italy HR Team at itarovacancies@unhcr.org.
Required languages (expected Overall ability is at least B2 level): Italian
,English
,
Desired languages
,
,
Operational context
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
https://wwwnc.cdc.gov/travel
Nature of Position:
The public debate on asylum and migration in Italy is drastically affected by an increasing attitude of demonizing migrants, rescuers (i.e., NGOs and civil society at large) and even asylum-seekers and refugees. The country is divided and defending the rights of refugees has become more complex than ever. The scenario is extremely sensitive and highly polarized, and it is vital for UNHCR to continue owning the refugee space and enhance its presence in an increasingly competitive, complex and hostile environment.
In this tense scenario, MCO Italy operation needs to prioritize social media and digital communication activities for UNHCRโs voice on refugee issues to be able to lead the narrative and further advocacy messages, also in line with the Global Communication Strategy and Italyโs Joint Communication Strategy.
The Senior Communications Assistant will work under the direct supervision of the Communication Associate, G-6, with the overall coordination of the Senior Communication Officer and within MCOโs Communication team mainly on website, digital and social media management activities, including ensuring cross-platform functionality between the digital identities of MCO and PSP.
Social media related tasks:
- Create, manage and promote a social media plan with content for Facebook, Twitter, Instagram, Linkedin and Youtube.
- Moderate community interaction, including comments and direct messages. Identify threats and opportunities in user generated contents and report notable threats to appropriate management.
- Liaise with social media team at UNHCR HQ and RBE to strengthen consistency of content and messaging.
- Create content for social media (cards, videos etc.) and oversee graphic designers work, bearing in mind UNHCRโs global social media guidelines.
- Design, create and manage promotions and social ad campaigns.
- Compile timely results reports (ROA โreturn on attention-, engagement and community growth).
- Map out social media strategy measurable by tests and metrics.
Digital media identity related tasks:
- Provide input, direction and execution of design and development aspects of the websites for increased visibility, usability and traffic via โsearch engine optimizationโ best practices and link building campaigns.
- Analyse and execute online campaigns to drive web traffic.
- Analyse and improve website published contents in order to improve the search engine ranking through keywords optimization.
- Monitor and analyze best performing websites and online channels used to push contents and drive interest (i.t: blogs, email, social media).
- Engage in joint digital campaigns and activities in conjunction with PSP.
- Support in Identifying and managing digital influencers.
Other required tasks:
- Translate from English into Italian relevant UNHCR information and materials for further dissemination.
- Support the organization of activities and/or events organized by MCO.
- Update and maintain the communication and external relations databases and stock of materials.
- Support any other tasks and activities as required.
Additional Qualifications
Skills
Education
CertificationsInternational Relations - Other, Journalism - Other, Political Science - Other
Work Experience
CompetenciesAccountability, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Organizational awareness, Political awareness, Teamwork & collaboration, Technological awareness
UNHCR Salary Calculator
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Compendium
Additional Information
Functional clearanceThis position doesn't require a functional clearance