Hardship Level (not applicable for home-based)H (no hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeInternship
Target Start Date2023-10-01
Job Posting End DateAugust 30, 2023
Terms of ReferenceBackground information/Organizational Context
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern.
Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR has developed a Private Sector Fundraising Strategy focusing on both Individual Giving and Private Sector Partnerships, identifying priority fundraising markets and regions.
Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and onetime donations from individuals using various channels and methods including direct mail, face to face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.
The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 (depending on local market conditions, as well as scope of responsibility) per year to UNHCR.
Duties and Responsibilities
Assist in the implementation of the Donor Development program and support in the development and retention of existing donors:
assist in research, preparation, editing and production of compelling donor content to show UNHCR's impact, create emotive storytelling to generate empathy and raise funds
assist with the preparation of all supportive assets for external providers such as briefs for call centers and DM creative agencies for special appeals, trainings and updates for TMK agents
provide frontline customer service for all inbound inquiries from donors, through the phone, email and mail and assist donor with gift acknowledgements, refunds, tax receipt requests, symbolic gift cards, and other donation related issues
deal with donorsโ requests and manage complaints
follow up donors by phone, post, email in relation to donation transactions issues and donor inquiries
support donor service toll free number activities
execute data entry needed by outbound and inbound campaigns
update UNHCR fundraising database with donorsโ data, gifts data, fundraising campaigns data when needed
support fulfilment operations for specific campaigns
prepare daily/weekly/monthly progress reports
perform any other duties as required.
Minimum qualifications required
Essential
Excellent computer skills and knowledge of MS Office applications.
Excellent drafting/writing skills.
Italian and English Level C1.
Experience in donor care/customer care environment.
Professional writing and editing skills.
Additional Information:
Candidates must be legally authorized to work in Italy.
English is the official working language of UNHCR in Italy. Only applications fully completed in English will be considered.
Only short-listed candidates will be contacted.
Assessment of short-listed candidates might comprise of both an interview and a written test.
UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer.
UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
All applications will be treated with the strictest confidentiality.
According to the UNHCR/AI/2022/01, recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme is subject to proof of vaccination against Covid-19. For this reason, you will be requested to provide a proof of full vaccination scheme during the recruitment process.
To be considered eligible for an internship, the applicant must: a. Be a recent graduate or current student in a graduate/undergraduate school programme from a university or higher education facility accredited by UNESCO; b. Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of the Organization; and c. Not have immediate relatives (father, mother, brother, or sister) working for UNHCR as a staff member on any contract type or as an affiliate at the time of application.
In case of any queries, please contact the Italy HR Team at itaropsphr@unhcr.org.
Standard Job Description
Required Languages
,
,
Desired Languages Italian
,English
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Additional Qualifications
Skills
Education
Certifications
Work Experience
Other informationThis position doesn't require a functional clearance