Description
PIH JOB DESCRIPTION ( OPERATIONS MANAGER )- Liberian Only
Position Title:
Operations Manager
Reports to:
Director of Operations
Department:
Operations
Liaises with
Supervises:
Transport Team
Work Location:
Monrovia
Employment Type:
Full Time
Position Overview:
With guidance from the Director of Operations, the Operations Manager - Monrovia ensures that county wide operations are executed effectively and efficiently to help support the organization in achieving its goals. The Operations Manager oversees county level operations functions: Supply Chain including Procurement, Warehouse and Distribution, Maintenance, Staff Operations, Administration and close collaboration with Safety & Security. The Operations Manager works with Operations Leadership and coordinates with colleagues to design, implement and execute operational systems that streamline operating processes, accountability and compliance while responsibly using organizational resources. This position is based in Monrovia and works closely with the Operation Manager in Maryland.
Essential Duties and Responsibilities:
Governance & Strategy
· Works closely with Operation Manager Monrovia on any shared activities in procurement, warehousing, staff & cargo transport; cross-sharing information as well as standardization of processes towards improvement of systems.
· Works closely with the other Operational Departments in Harper to ensure harmonized efforts to facilitate programmed activities.
· Make all efforts to reach yearly Operational Goals, effective usage of expenses and continuously analyses systems and procedures to make recommendations for operational decision-making towards accountability, effectiveness and compliance.
· Establishing and/or reviewing of Operational Policies & Procedures and monitor the implementation of these.
Operational - Management
Oversees the smooth running and trouble-shooting of day-to-day activities in the Operational Scope of Work through the respective Department Heads: Supply Chain department from Procurement, warehouse to distribution, Maintenance department and Staff Operations
· Continuously analyze procedures and systems and make recommendations for improvements.
· Continuously collaborate with other Operational Departments such as Transport, Infrastructure, IT, Safety & Security, Pharmacy to allow a comprehensive operational approach.
· Assist Program Managers/Directors in day-to-day coordination and management of program operational activities to reach organizational goals.
· Ensure continued implementation, compliance and administration of procedures & policies.
· General oversight of Clinical Operations Centre (COC) management in collaboration with Department Heads and Pharmacy.
· Run an effective asset & inventory management system.
· Supervise maintenance department
· Ensure tracking of operational data and documentation to be used for compliance purposes, report writing and decision-making.
Safety & Security
Assist the Director of Operations and Safety & Security Department in the implementation of Safety & Security procedures and continuously make risk assessments and recommendations in operational activities.
Ensure safekeeping of staff’s assets and property.
Human Resources
· Manage Operations Staff on a day-to-day base ensuring regular communication, sharing of information, learning processes and building of individual and departmental capacity.
· Ensure all Operations Staff are compliant with organizational standards and procedures and also ensure staff grievances are attended to together with the HR Department.
· Evaluate current operational performance including staff and provide a strategic plan for improvements.
Financial & Compliance Management
Support the Director of Operations in monitoring expenses of respective budget lines in accordance with rules and regulations.
· Assist with budget planning activities and forecasting and make recommendations.
· Ensure accurate data collection and documentation for compliance and reporting as required.
External Communication and Relationships
· Closely liaise with relevant partners such as Ministry of Health, County Authorities, Communities, Suppliers and Service Providers.
· Perform other tasks as may be requested by the overall Operation Department and PIH.
Qualifications:
· Bachelor's degree required.
· Minimum five years’ work experience in operations, logistics, supply chain management.
· Minimum five years of experience on a management level.
· Proven ability to manage people and projects.
· Proactive, clear, and compassionate communicator.
· Strong ability to understand and manage data and prepare report.
· Excellent attention to detail.
· Adaptability to work in a rapidly changing environment and flexibility with schedules.
· High proficiency with Microsoft Office.
· A commitment to health equity and social justice
Organizational Profile:
Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health Care system strengthening.
PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.
Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.
Prevention of Sexual Exploitation and Abuse:
At Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members –as well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partner In Health’s PSEAH policy. Partners In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.