Generic responsibilities:
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
Adhere to NRC policies, tools, handbooks and guidelines Assist with the implementation of the support function portfolio according to plan of action Prepare and develop status reports as required by management Ensure proper filing of documents Promote and share ideas for improvement of the support function.Specific Responsibilities:
Receive and record information (Complaints, Feedback or Suggestions) Inย coordinationย withย theย M&E staff and Head of Office, escalate complaints to the relevant person (head of department) and together formulate a response plan. Give feedback to the complainants on the progress of addressing their complaints. Ensure that all complaints are followed through to conclusion and the process documented. Address beneficiary Complaints promptly in order of urgency be aware of any target timelines for resolving complaints. Identify sources of data collection methods and resources needed and related beneficiary complaints. Highlight any trends or other issues that should be raised to senior management based on the information received through the CFRM. Provide appropriate and facilitative administrative follow-up actions to ensure effective application of Complaint Response Feedback and Mechanism and reporting tools. Assist in the establishment and management of a CRFM database and monitoring system for Jubaland area NRC programs. Produce bi weekly reports on the CRFM and its progress. Carry out field visits and identify challenges and inconsistencies relevant to monitoring exercises. Build and maintain good working relations with NRC staff. In charge of maintaining and updating the Monitoring and Evaluation database, ensuring correct and swift data processing entry. Ensure accurate data collection, data entry and upload as well as basic analysis of information. Support in note-taking at FGDs/interviews and transcribing any recordings. Ensure timely reporting on monitoring activities in line with work plans and project timeline. Actively participate to project implementation & internal and external meetings. Assist with the record of the GPS coordinates of program activities. Assist with the productions of maps & other geographic information products. Prepare daily/weekly field visit schedule of monitoring and evaluation related to activities. Carry out any other relevant tasks to the position as requested by the line supervisor.Critical interfaces:
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons.
Relevant interfaces for this position are:
M&E Coordinator M&E Officer Areaย Manager Programย staff Implementingย partnersOur Ideal Candidate:
We are looking for a university degree graduate preferably in IT, statistics and knowledge management, international relations and/or development or other relevant discipline with at least 2-3 years' experience in an international NGO preferably in an emergency or post-conflict setting including in M&E design and implementation.
Previous experience from working in complex and volatile contexts
Documented results related to the positionโs responsibilities.ย Fluency in English, both written and verbal.
We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.
In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people
What We Offer:
Contract period:ย 1year, with possible extensionย
Salary/benefits:ย According to NRCโs salary scale and terms and conditions
Duty station:ย Kismayo
NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.
Additional Information:
Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.
Incomplete, email and paper applications will not be considered.
Qualified female candidates are strongly encouraged to apply. The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.