Hardship Level (not applicable for home-based)H (no hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeCONTR Local Entry and Mid-Level Support
Target Start Date2023-09-01
Job Posting End DateAugust 30, 2023
Terms of ReferenceDESCRIPTION OF ASSIGNMENT:
Every organisation has a Digital Workplace. It encompasses all the digital tools and assets needed for workers to effectively carry out their business functions. However, in a mature digital workplace, platforms, tools, and capabilities are used to transform the user experience - creating an intelligent, relevant, and targeted experience to achieve the promised outcomes. UNHCR is in need of internal digital spaces that empower our workforce to engage and collaborate on business specific processes, issues and priorities at the unit, section, service, community and global layers of the organisation. The Digital Workplace and Knowledge Unit manages these spaces and one big project in 2023 โ 2025 is to replace the current intranet with a more dynamic personalised Digital workplace experience driven by SharePoint, Teams, Yammer and other Microsoft technologies. The contractor responsibility is to work with the units, regions to assist with
- Intranet presence and migration
- Raising awareness of internal engagement platforms
- Internal digital community engagement
- Architecture of Digital Workplace
- Reporting and analytics
WORKING ARRANGEMENT: 100%, full-time
CONTRACT DURATION: 4 months and possibility of extension of 2 months in 2024
OVERALL SCOPE OF ASSIGNMENT:
Concise and detailed description of activities, including measurable outputs and delivery dates, impact indicators (what qualitative and quantitative results would be achieved upon completion of individual contract), performance indicators (timelines, value of the service rendered in relation to the cost, timeliness) and work plan:
To support implementation of UNHCRโs Internal Engagement strategy โ in collaboration with divisions, bureaux and country operations โ and ensure alignment with defined objectives, internal engagement and communication values and brand guidelines, digital workplace & knowledge unit capacity, via an Individual Contractor, is sought to work on:
Internal Community Engagement Performance Monitoring
-Research and produce detailed 2023/2024 statistics for SharePoint & Yammer
communities;
-Track internal engagement activities on digital communities and products for
various quarters indicating priority pillar (essential/ valuable/ interesting), regions engaged, role of the Internal Engagement (driving/ supporting/ tracking), partners involved, engagement and sentiment.
-Collate and track feedback, identifying positive/ neutral/ negative sentiment and any follow up action required.
-Integrate both quantitative and qualitative feedback received into performance
reports.
Editorial:
-Research, write and edit a wide range of engaging intranet content, in
collaboration with and support of entities across UNHCR.
-Liaise with and assist colleagues in regional bureaux and operations to better
identify and develop content,
-Update and publish content on the UNHCR Intranet
-Monitor and assist with the Intranet functional email inbox, ensuring all
messages are acknowledged and responded to, including direct messages and
messages received via Intranet feedback forms,
Internal Engagement Awareness
-Support development of process to โtransferโ internal engagement to all
colleagues
-Support awareness sessions and production of guidance material of internal
engagement tools
Internal Engagement coordination:
-Support the production of meeting notes, and follow-up completion of action
points, for cross-divisional projects and coordination groups led by Digital
Workplace and Knowledge.
LEVEL OF RESPONSIBILITIES: Entry-level support
QUALIFICATION AND EXPERIENCE REQUIRED:
Undergraduate degree (equivalent of a BA/BS) in in a work related area or similar field plus minimum of 2 years of relevant experience.
- Excellent communication and presentation skills.
- Experience in internal engagement and Intranet content development.
- Excellent computer skills (MS Office 365, Word, Excel, PowerPoint, SharePoint, MS Forms essential).
- Experience in authoring with Adobe Experience Manager (AEM).
LANGUAGE SKILLS:
- Excellent command of English (written and oral), and knowledge of a second language.
- Communications experience with UNHCR and/ or another UN agency.
- Ability to telework efficiently
and effectively in a team environment as well as independently, and manage own work related to multiple tasks and activities.
- Be comfortable working in a fast-paced and reactive environment, delivering to a high standard with tight deadlines.
MONITORING AND PROGRESS CONTROLS:
The final product (e.g. survey completed, data collected, workshop conducted,
research documents produced specify):
- Internal Community Engagement Performance Monitoring
1) Statistics for SharePoint & Yammer communities produced
2) Internal engagement activities tracked and compiled
3) Collate and track feedback, identifying positive/ neutral/ negative sentiment and any follow up action required.
4) Quantitative and qualitative feedback collected and transformed into
performance reports.
-Editorial:
1) Intranet pages developed and published,
2) Intranet email messages properly acknowledged and responded to, including
direct messages and messages received via Intranet feedback forms,
-Internal Engagement Awareness
1) Guidance material, training material produced, describing internal engagement
-platforms and how to engage
Internal Engagement coordination:
meeting notes, and follow-up completion of action points completed
Standard Job Description
Required Languages
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Desired Languages
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Additional Qualifications
Skills
Education
Certifications
Work Experience
Other informationThis position doesn't require a functional clearance