Background
The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with over 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the sectors of shelter, education, protection, emergency response, food security, information, counselling, and legal assistance (ICLA), and water, sanitation, and hygiene (WASH).ย
NRC has operated in DRC since 2001. From our three Area Offices in North Kivu, Ituri, and Tanganyika, NRC strives to meet the basic needs of people affected by natural disasters, epidemics, armed conflict, and displacement. We provide education, shelter, and food security, respond to protection needs, and give people legal assistance pertinent to civil documentation, land, housing, and property rights. We also have a dedicated emergency response mechanism that provides a quick response to the multisector needs of people affected by displacement.ย
NRC is a key responder to the humanitarian crisis in the DRC, with several first-line response initiatives ongoing in 2023. NRC is part of the SAFER Consortium with four other organizations: ACTED, Concern Worldwide, Mercy Corps, and Solidaritรฉ International. The Consortium is providing Multi-Purpose Cash Assistance (MPCA) first-line response to new displacements in Eastern Congo, with a strong emphasis on complementary analyses (market research, protection, and Do No Harm analyses) to justify the choice of the modality and the amount allocated to the response.ย
The purpose of the Head of Operations position is to manage and oversee programme implementation, focusing on national-level programmes, Emergency Response, multi-area programmes, and supporting Area Managers (AMs) to ensure high-quality and timely implementation at the area level. The Head of Operations will also ensure that effective monitoring and evaluation processes are in place to support programme implementation.
Role and responsibilities
In collaboration with the AMs, MAPMs and ERT submit monthly project updates (project tracker) to Head of Programme (HoP), Head of Support (HoS) and CD, ensuring that forecasts are updated to take account of actual implementation. Ensure that data collection tools are being used and that beneficiary data is recorded in Global Output & Outcome Reporting Systems (GORS) on a timely basis. Ensure area-level Grant Review Meetings (GRM) are held on a monthly basis and facilitate bi-monthly national GRMs. Alert CD and HoS to possible delays/challenges to implementation and/or budget utilisation. Act as the primary link between AOs and other members of the Country Management Group (CMG). Close cooperation with HoP and HoS to HoO, on clear & transparent information sharing in order to ensure smooth and efficient operations. Accountable for cost efficiency in Area Offices to ensure maximum impact through programmatic delivery. Support the development in Area Offices of emergency response and contingency plans. Ensure synergy/consistency with and between Area Offices and the Country Office. Act for the CD when needed, with delegated responsibility (incl. all mandates, responsibilities, and decision rights).Professional competencies
Access the full job description here: JD-Head of Operations DRC_2023_final.docx
What we offer;
24-monthย contract duration with the possibility of extension. Grade 11ย in NRCโs Salary Scale. NRC offers a competitive compensation and benefits package. NRC is an equal opportunities employer. In selecting our staff, we are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.Deadline for applications: 3rd July 2023
Female candidates are strongly encouraged to join our workย culture that empowersย every employee to share ideas and take responsibility:ย At NRC, we think outside the box. We encourage ideas andย give responsibility to all employees at all levels, to help solve the complex issues we face.ย You will have many opportunities to be heard and take the initiative
To apply as an internal candidate, click on the suitcase iconย โI am an employeeโย on the top right of the page to be redirected to NRCโs internal career site
Kindly send any questions that you may have in relation to the application process to:ย cwa.recruitment@nrc.no.ย Applications sent via email will not be accepted. Please check your application status on your NRC application profile The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.