Job Information
Position Status: Permanent
Activity Rate: 100% (37.5 hours/week)
Location: Toronto, ON
Salary Grade: Level A on the MSF Canada Salary Grid, $45,102 per year
Status: Must be legally authorized to work in Canada; MSF Canada is not in the position to support a work permit process for any country outside of Canada
Benefits: Health Spending Account, Lifestyle Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.), 5% RRSP contributions (no matching required), starting 4 weeksโ vacation/year, flexible work hours, annual professional development budget, Employee and Family Assistance Program (EFAP), and a positive and innovative office culture grounded in our core values of humanity, integrity and results.
Impact Statement
Supporter Services Representatives build, nurture, and strengthen relationships with Doctors Without Borders (MSF) donors and prospective donors. They provide exceptional service to anyone engaging with MSF, primarily through phone and email communications, stewarding people and helping ensure a successful supporter journey that is an extension of the MSF brand.
Key Responsibilities
Exceeding donor expectations in their donor experience through both inbound and outbound phone and email communications Creating a sense of pride and comradery with donors and coworkers for contributing to the work MSF does as a movement Supporter service oriented, maintaining a high level of understanding of a donorโs situation and needs Extensive recordkeeping and database maintenanceJob Specific Responsibilities
Engagement - Demonstrated professionalism in verbal and written communication to engage with donors who have requested or have been identified as needing additional support via phone and email Administration - In-office mail and physical donation sorting; Support gift processing and fulfillment, stewardship, and recognition activities Fundraising Support - Escalated donor service queries; Support with special fundraising projects, community events and programs Quality Control and Solutioning - Collect and update information for reportingPlease CLICK HERE for complete description. (Coming soon!)
Core Competencies
A Commitment to MSFโs Principles; Proficiency level 1: Acts towards the fulfilment of MSFโs Social Mission Cross-cultural Awareness; Proficiency level 3: Demonstrates an integrating attitude Behavioural flexibility; Proficiency level 2: Adapts behaviours to the needs of the situation Service Orientation; Proficiency level 3: Anticipates clientsโ needsKnowledge and Experience
Experience in donor, customer, client services or similar interaction with the public Experience working with MS Office applications and e-mail programs Familiarity with the not-for-profit sector or experience with fundraising Experience working with Blackbaudโs Raiserโs Edge, Luminate Online, and/or ZenDesk, or similar databases and systemsEducation, Certifications, and Languages
Proficiency in verbal and written English Proficiency in verbal and written FrenchApplication Interested candidates are invited to apply by providing their resume and responding to the online application questions (in lieu of providing a cover letter). The deadline for applications is Thursday, 6 July 2023, 9:00am, EDT. Only electronic applications will be accepted.
NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org