Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program / Department / Team (Program / Department Summary)
The People Team ensures that Mercy Corps has the people who will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.
The Position (General Position Summary)
The Senior Global Benefits Analyst is a functional analyst reporting to the Director of Total Rewards and is responsible for data analysis to measure the effectiveness of Health, Welfare and Retirement plans, plan administration, and benefit policies. In addition to data analytics and plan administration, this role supports plan administration, communication, education, vendor management and benefits compliance.
The Senior Global Benefits Analyst provides subject matter expertise on all benefits plans to effectively manage plans, troubleshoot, and resolve issues as they arise. The successful candidate will support Open Enrollment and have an essential understanding of benefits data process flows, identifying gaps, and executing process efficiencies. The Senior Global Benefits Analyst must also manage priorities in a timely and accurate manner, provide tactical support to HR colleagues, interface with employees on escalated benefit issues, and demonstrate the ability to utilize benefits-related statistics and information to improve service delivery and resolution of complex issues.
Essential Responsibilities
โ Responsible for the tactical support of US and non-US benefits programs, policies, and initiatives.
โ Responsible for the evaluation of the organizationโs benefits and current programs and their alignment to the philosophy, budget, and external value.
โ Facilitate the carrier/vendor marketing process (including preparing the Request for Proposal, working with the carriers/vendors to gather and negotiate quotes; compiling the analysis of the responses) and assist with the implementation of new vendors and/or carriers,
โ Complete accurate financial reports in a timely manner.
โ Supports with escalated HR request in a timely manner
โ Prepare benchmarking reports, benefits dashboards and summarize findings.
โ Prepare and/or review plans and other compliance documents.
โ Monitors market and internal analytic and research.
โ Supports the introduction of benefit initiatives in new countries and manages and reviews current programs in existing countries.
โ Identifies and leads innovation and process improvements that support the organizationโs growth, efficiencies, and capability enhancement.
โ Assists with vendor relations and service levels and builds trust.
โ Ensures HR compliance of benefit plans with the Affordable Care Act (ACA).
โ Provides oversight on the administration of the organizationโs benefits program including health and welfare, 403(b), leaves of absence, wellness program, workersโ compensation, executive benefits, and others.
โ Monitors the organizationโs Wellness program and advocates for a culture of health.
โ Ensures that there is a connection and integration between the wellness program and other benefit programs.
โ Develops and communicates success criteria for the global wellness program.
โ Supports HR with the annual benefit renewals and US open enrollment process and ensures that plan design changes are aligned with budget, applicable mandates such as the ACA and the Mercy Corps benefit philosophy.
โ Evaluates and compares existing company benefits with the market surveys and other sources of information to maintain Mercy Corpsโ position as employer of choice in the market.
โ Participates in area and industry surveys as needed.
โ To support global wellbeing, analyze country specific culture and programs, policies and trends to identify frameworks for employee health and wellbeing that will attract, retain and reward employees.
โ Drives and analyzes internal and external data analytics to support and shape business decision-making.
โ Handles HR escalation of benefit inquiries and complaints to ensure quick, equitable, courteous resolution.
โ Partners with Finance to ensure accurate reporting of benefit costs for budgeting purposes.
โ Works with counsel to review, prepare and execute all benefit plans and processes to ensure compliance with Department of Labor, ERISA, IRS, etc.
โ Provides specialized support, ongoing training, and direction to team members.
โ Mentors and contributes to the development of junior team members.
โ Participates in other duties as assigned by supervisor.
Supervisory Responsibility
No direct supervisory responsibilities.
Accountability
Reports Directly To: Director, Total Rewards
Works Directly With: People Team, Finance
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
โ Bachelorโs degree in human resources, HR Management, or Business with 5+ years of benefits or relevant experience
โ 4+ years of comprehensive technical knowledge of benefits programs and plans.
โ Previous experience with management of multiple vendors.
โ Experience managing a Leave of Absence process and vendor.
โ Excellent written and verbal skills.
โ Strong customer service orientation and the ability to interface with all levels of employees.
โ Strong project management skills
โ Ability to create compelling and informative presentations and reports
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