Quality Improvement Coordinator

JOB SUMMARY:

The Quality Improvement (QI) Coordinator will work under the supervision of the EQHA’s QI Manager. S/he will be responsible for the overall implementation of EQHA’s Objective 2 workplan plan with the support from QI consultants, including taking the lead and oversee the QI work activities in the six EQHA target provinces, monitoring, coaching, budgeting, coordinating, collaborating, and communicating with government agencies and all stakeholders (both public and private sector) at sub-national level. S/he will support particularly the hospitals to achievement the hospital wide QI/patient safety (PS) plan by working closely and collaboratively with provincial and district NQEM 2’s assessors, stakeholders, and providers to ensure the hospital wide QI/PS plan is created and smoothly implemented. S/he will work collaboratively with objective 1 and objective 3 of the EQHA project to ensures successful implementation of the provincial and district level quality improvement collaborative at public and private healthcare facilities. S/he will closely with NQEM’s assessors/coaches to support health facilities at the sub-national level in data management, data analysis and visualization with the technical support from FHI360’s EQHA monitoring, evaluation, learning (MEL)’s advisor and QI manager, and QI Technical Advisor.

KEY RESPONSIBILITIES AND CONTRIBUTIONS:

Technical activities:

• Apply creative shared learning approaches to engage public and private providers​ in QI effort over the course of program.
• Prepare training materials and equipment needed for the training/coaching visits addressing the need to improve healthcare processes and outcomes especially within hospital NQEM 2 scores.
• Support QI manager and PHD assessors to prioritize gaps found by self-assessment of NQEM-2 in public hospitals and develop plan for quality improvement/change.
• Together with coaches/assessors of PHD and/or OD QI team, conduct regular coaching visits and mentor the team of public and private providers to improve quality of services through the development of hospital-wide QI plan and implementation.
• Assess the performance/functionality of the QI team of public hospital in relation to QI effort.
• Support QI manager in continuing to build capacity of QI coaches who will continue the support t​o​ ​private and public providers to implement change ideas in the areas of MCH, TB, HIV, and FP through the Model for Improvement approach (including Plan-Do-Study-Act (PDSA) cycle for testing and implementing changes).
• Support EQHA activities at provincial and district level to roll out key activities such as the QI e-learning, minimum licensing standards, and accreditation process.
• Support the PPQI-FP and NMCHC with exchange visits on QIC-FP support between private health facilities.
• Together with coaches/assessors of PHD and/or OD QI team to ensure the functioning of Patient Satisfaction Feedback system at hospitals and to QI manager to gather the learnings on system for Department of Hospital Services.
• Work with the team of public and private providers to validate the data and analyze QI measures using run charts.

  Coordination activities:

  • Co-facilitate the QI methods and tools trainings, reflection meetings, and follow-on coaching visits to support Private Health Service Providers Association of Cambodia (PHSAC)’s members and other private hospital associations in the implementation of these tools and methods after training, as well as develop job aids for their training needs.
  • Support the NMCHC by building the connection between NMCHC, MCH at provincial and district level and Private providers Quality Improvement (PPQI) for FP team in application of digital FP competency assessment tool at private and public health facilities.
  • Document lessons learned and best practices of the interventions at private health facilities, make recommendations for future scale-up and present them to relevant stakeholders (NMCHC, DHS, etc.)
  • Support data entry​ support officer in collecting project indicators data and improving data validation, data analysis, data accessibility, data utilization, and QI dashboard.
  • Maintain regular communication on QI activities via meetings, emails, telegram App, or phone.
  • Participate in technical and clinical meetings and events at the sub-national level (provincial and district levels)
  • Help teams of public and private providers to prepare presentation of their results (storyboards or PowerPoint presentations) for sharing at particular events such as learning sessions, exchange visit and other relevant forums.

    Others:

    • Develop monthly/quarterly plan/schedule for training/coaching visits.
      • Performs any other jobs as requested by the senior management team, or the Chief of party (COP), or Deputy Chief of Party (DCOP).
      • Willing to learn on the job and work in flexible hours when necessary.
      • Represent USAID-EQHA at sub-national level, designated forums, meetings or workshop if needed.

        TYPE AND NATURE OF CONTACTS:

        • National Local Regular (NLR)

          SUPERVISORY AND BUDGET RESPONSIBILITY

          • N/A

            QUALIFICATION:

            📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

            ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

            • Bachelor's Degree in medicine, Public Health, Healthcare Management, and/or any other relevant fields.
            • Certificates in Quality improvement course, hospital accreditation standards (preferrable)

              EDUCATION/EXPERIENCE:

              • Bachelor's Degree in medicine, Public Health, Healthcare Management, and/or any other relevant fields.
              • At least 4 years work experience in a job which required project management responsibilities.
              • Experience working with MoH in some capacity with positive relationships, either at national or provincial level.
              • Understanding the HEQUIP II/National Quality Enhancing Monitoring program is an asset.
              • Experience working with private healthcare sector is an asset.
              • Program management skills –planning, monitoring, work plan development and management, budget management using excel.
              • Capacity building, offering feedback, coaching, and mentoring skills.
              • Facilitation and presentation skills, good coordination and interpersonal communication skills.
              • Able to understand and monitor project indicators.
              • Highly organized, comfortable working on multiple simultaneous projects and government agencies (national and sub-national); ability to complete reports for ontime submission and always meeting deadlines. Ability to bring concerns or adjustments needed to supervisor or SMT.
              • A desire to learn new skills.
              • Respectful and caring for the others.
              • Enthusiasm, open-minded, out of the box thinking, and a desire to make a positive impact as a team player.
              • Highly self-motivated, solution- and results-oriented personalities.
              • Demonstrated proficiency with using Microsoft Office (Word, Excel, PowerPoint, Teams SharePoint); digital communication platform (Zoom, Google meet)
              • Ability to work well with others and to develop and maintain positive working relationships that get results among project staff, consultants, and stakeholders.
              • Ability to take initiative and ownership, make data-driven decisions, work proactively and independently, manage activities, set realistic priorities and plan for the successful implementation of programs.
              • Adaptable and flexible in a variety of tasks contributing to work even outside of JD as required.
              • Well-developed written and oral communication skills in Khmer and English.

                TRAVEL REQUIREMENTS:

                • 60% - 70%

                  This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

                  This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

                  FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

                  Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

                  FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
                  
                  FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

                  Please click here to continue searching FHI 360's Career Portal.