Only candidates who are not nationals of the country of assignment are eligible to apply to this position
Hardship LevelA (least hardship)
Family TypeFamily
Residential location (if applicable)
GradePR3
Staff Member / Affiliate TypeProfessional
* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff memberโs country of nationality.
In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2023-08-01
Job Posting End DateAugust 14, 2023
Standard Job DescriptionPSP Officer Organizational Setting and Work Relationships The Private Sector Partnerships Officer (PSP Officer) is a managerial position within a given PSP country or multi-country operation and is part of a larger Private Sector Partnerships (PSP) team expected to manage, advise and support PSP markets in their respective area of responsibility (AOR). The PSP Officer will be supervised by the senior PSP staff in the country, multi-country office or HQ. The PSP Officer is responsible for meeting the income targets within the given budget set by the senior PSP staff at HQ, MCO levels. The incumbent will prepare budget estimates for new markets in development, as well as for existing markets in the AOR under the supervision and agreement of the supervisor. On this level, the responsibilities correspond to a medium to large size AOR, with steady markets and corresponding stable growth in income. The incumbent has staffing and fundraising activities under the supervision. The PSP Officer is responsible for the development, planning and implementation of the fundraising programs related to both Individual Giving (IG) and Private Partnerships and Philanthropy (PPH). The incumbent oversees the PSP fundraising communications functions, as applicable. Following guidance from the supervisor, the incumbent will encourage and facilitate the engagement of senior UNHCR staff members in the AOR, Bureau and in relevant Divisions and Entities in HQs to support PSP activities and donors. In addition, the incumbent ensures that the PSP fundraising and related activities are well-integrated in the local context and fosters a solid working relationship with the country Representative and the Operation. The PSP Officer will develop and support actions aimed at strengthening the relationships and keeping UNHCR stakeholders aware of PSP activities. The PSP Officer will contribute to the overall management of PSP activities in the respective location by managing PSP staff under supervision and administering the PSP office efficiently. The position provides regular and timely information on developments in relation to administrative matters within the domain of its geographical area of responsibility to the supervisor. Subject to specific operational, socio-economic or security developments in the AOR, and in close alignment with the country Representative, the incumbent will direct and guide the PSP team in taking appropriate course of action. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCRยฟs core values of professionalism, integrity and respect for diversity. Duties - Develop and implement a strategic plan for Private Sector Partnership in the market, reflecting the country advocacy strategies and global PSP strategies. - Ensure coordination with programme, livelihoods, durable solutions and other key UNHCR staff in the AOR, as applicable, to identify programme areas for PSP to support; collaborate to structure donor proposals and secure donations from PPH partners. - If delegated, manage and/or oversee the PSP budget in the AOR, supervise PSP (UNHCR regular and affiliated staff) in order to ensure National Growth Fund (NGF) projects operate within approved budget. - Contribute in the effective implementation of the Organizationยฟs global private sector fundraising strategy within the AoR. - Oversee the development of an individual giving acquisition program which could include Face to Face, Direct Mail, print ad, Digital or DRTV in addition to other methods determined to be appropriate. - Oversee donor development, supporter experience and donor care programs to increase donor retention and improve life-time value of donors in the AOR. - In consultation with the supervisor, provide advice on PSP investments (NGF) on the different fundraising channels, bringing maximum return on investment to the Organization at minimum risk. - Cultivate and maintain cordial relations with relevant corporate donors and media partners when it is related for fundraising in order to seek their increased financial and other types of support for UNHCR. - Oversee the development and maintenance of a donor database, in which financial supporter's private information and donation history are saved. - Oversee the development, maintenance, updating and enhancement of all the fundraising communication messages and materials for print and internet-based online outlets in order to maximize the loyalty of the donors for UNHCR. - Provide regular and quarterly reports to the relevant internal recipients inside UNHCR (country, regional and HQ level). - Ensure the compliance with the relevant domestic law related to fundraising practice, fundraising licencing and data protection. - Manage PSP activities and staff in the AoR to ensure efficient fundraising operations meeting expected income growth targets. - If delegated by the supervisor, give approval to national and/or regional PSP implementation of activities within agreed budgets, staffing plans and annual plans. - Ensure the compliance with UNHCR corporate brand and its delivery for public engagement within the AoR and following PSP global guidelines. - Coordinate and work closely with Representative(s) and Communications team to integrate plans as it relates to events, public engagement initiatives, campaigns, communications and outreach. - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree Field(s) of Education business/marketing; social sciences; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified. (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential - Multiyear private sector fundraising experience in a not-for-profit organisation. - Proven and successful multi-year track record in private sector partnerships (fundraising). - Experience with developing and implementing private sector fundraising plans and budgets. - Proven ability to meet fundraising targets and to negotiate and secure corporate and foundation partnerships for a monetary value of the one noted in the Operational Context. - Proven experience in developing and implementing PSP plans and budgets. - Proven ability to meet fundraising targets. - Proven experience in managing high level meetings - Proven ability in understanding how to reconcile the needs of the Organization with those of the donor. - Experience with organizing workshops, trainings and coaching staff. - Proven ability to write, draft, and edit letters, proposals, appeals, reports, acknowledgements, briefings, and donor correspondence when appropriate and ability to explain complex issues to external donors and present the Organization and diverse operations in an appealing and concise manner. - Proven experience in managing growing teams; Excellent Leadership/Managerial skills and high emotional intelligence - Proven ability to work with a variety of stakeholders. Desirable - Experience of working within the UN system, either in headquarters, a field operation or in a fundraising position. - Experience in emergency fundraising for a humanitarian organisation. - Experience in handling ยฟCorporate Social Responsibilityยฟ programs and corporate recognition programs. - Experience with raising funds from large groups of individuals through direct marketing techniques. - Excellent computer skills with particular reference to word, excel and PowerPoint. - Ability to work independently and take initiative. - Ability to solve problems creatively and efficiently. Functional Skills MS-Drafting, Documentation, Data Presentation; CO-Drafting and Documentation CO-Strategic Communication PS-Fundraising - High Net Worth Individuals (HNWI) PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc. PS-Management of Private Sector Fundraising Investments in new markets PS-Middle donor programme development and management (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile Experience in the not-for-profit sector, ideally including experience in the UN system, and proven track record playing a key role in the successful delivery of a multi-year fundraising strategy, encompassing management responsibility of a fundraising team and program encompassing Individual Giving and Private Partnerships (Corporate, Foundations, Major donors) is mandatory, and familiarity with the one or several markets in the Asia region. Additional experience in the following areas are desirable and would be strong assets for the position: Implementation of a new donor database and CRM system; Fundraising communication strategy; Islamic Philanthropy. Working proficiency in Bahasa Malaysia, and/or Cantonese and/or Mandarin are desired.
Required languages (expected Overall ability is at least B2 level):
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Desired languages
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Operational context
Occupational Safety and Health Considerations:
Nature of Position:
The PSP Officer acts as the Head of PSP in Malaysia and engages with the private sector for the benefit of persons of concern. S/he plays a key role in defining and implementing PSP strategies and annual plans in Malaysia, based on the PSP Global Strategy, leading a dynamic team of specialists in Individual Giving (IG) and Private Partnerships and Philanthropy (PPH). Key responsibilities include the expansion of IG acquisition portfolio and donor development strategies, concluding new partnerships with the private sector, delivering a consistent PSP communication strategy and leading the implementation and users adoption of a donor database and CRM ecosystem. S/he actively engages with external stakeholders e.g. vendors, partners, donors, and is a focal point for any global partners with operations in Malaysia.
The incumbent reports to, and is under the functional supervision of, the Head of PSP Asia. S/he works closely with subject matter experts in the PSP Asia Regional team, and the PSP HQ team. S/he regularly consults and updates the Representative, and works in close consultation and cooperation with Heads of Units and technical experts in the UNHCR Representation in Malaysia, in particular to align PSPโs fundraising and training, communications, and stakeholder engagement activities with the overall advocacy and outreach strategy and plans of the relevant units in the Office. S/he will also consult and work closely with the Representative and technical experts to assess the implementation of PSP activities within the broader political sensitivities of the environment in which UNHCR operates, to mitigate any risks that may arise impacting UNHCRโs protection work.
Specifically, the incumbent will:
- Lead the long-term expansion of the F2F and digital acquisition programs, test and implement new acquisition programs, deliver a year-on-year net increase in the number of individual donors.
- Drive the delivery of an integrated donor development program across multiple channels, aiming at maximizing donor satisfaction, retention, and long-term net income per donor.
- Maximize new business development and manage private sector partnerships in Malaysia, with a focus on corporate, Islamic philanthropy, and foundation fundraising, working with the wider PSP team in the region and at headquarters.
- Support the development of โshared valueโ partnerships with corporations operating in Malaysia, in close coordination with the country operation and PSP Asia, under the spirit of the Global Compact on Refugees, recognizing that a sustainable solution to refugee situations requires a multistakeholder and partnership approach.
- Ensure that IG programs and PPH partnerships are developed and managed in accordance with UNHCR procedures as well as UN and industry best practices.
- Lead on the implementation and userโ adoption of a database managed package based on Salesforce service cloud and CRM ecosystem, with a focus on supporting private sector fundraising and supporter management.
Living and Working Conditions:
Additional Qualifications
Skills
EducationBachelor of Arts (BA): Business Marketing (Required), Bachelor of Arts (BA): Social Science (Required)
Certifications
Work Experience
CompetenciesAccountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Political awareness, Stakeholder management, Teamwork & collaboration
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Compendium Add. 4 to March 2023 Compendium - Part B
Additional Information
Functional clearanceThis position doesn't require a functional clearance