Protection Social Work Team Leader

  • Added Date: Tuesday, 27 October 2020
  • Deadline Date: Monday, 09 November 2020


The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and โ€“ whenever possible โ€“ for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.


The Danish Refugee Council initiated its activities in the island of Lesvos in November 2015 due to the unprecedented influx of asylum seekers. Following new political developments and displacement dynamics in early 2016, DRC expanded its activities to the mainland to support the people living in several sites across the country. With offices in Athens, Larissa and Thessaloniki, it currently implements a wide range of activities, including Site Management Support, legal assistance, identification of individual needs and protection of highly vulnerable persons, access to services within and outside the hosting sites through cultural mediation, and non-formal education. DRC works closely with the refugee communities, the Greek authorities and other humanitarian actors to ensure a protective environment for refugees and asylum seekers in Greece.


Under supervision of the Field Protection Manager and in close coordination with other DRC field units, the Protection Social Work Team Leader will be field-based and will support the implementation of social work activities under DRC projects in the refugee hosting sites and line manage the DRC team of protection social workers. S/he will develop and maintain good relations with the persons of concern (PoC), relevant stakeholders and other humanitarian actors, to support adequate implementation and coordination of DRCโ€™s Protection activities

Duties & Responsibilities


Programme Oversight & Team Supervision

  • Help recruit, manage and capacity build the protection social work team.
  • Ensure that DRCโ€™s social work activities are delivered in a timely manner and according to quality standards.
  • Provide technical support, supervision and guidance to the social work teams at the field level (incl. development of tailored capacity building plans, training and on-the-job coaching and mentoring).
  • Ensure relevant programme databases are up to date and that staff under their supervision complete and submit required documentation on time.
  • Ensure the quality of data and required documentation and follow up with staff when remedial action is required.
  • Participate in the implementation of general social work activities in accordance with agreed objectives.
  • Encourage a positive, innovative and mutually supportive team spirit amongst the team under her/his responsibility.
  • Undertake planning and provide feedback to the manager on procurement and logistics needs, or any issues relating to staffing.

Technical Responsibilities

  • Contribute to the development and design of DRC Northโ€™s protection program and activities.
  • In coordination with the Field Protection Manager and Protection Advisor develop protection social work tools and guidance and regularly review and adapt according to need.
  • Conduct local service mapping, and network with other actors to ensure a mapping of relevant services and referral pathways is maintained and up to date.
  • Support programme review and development by continuously monitoring the provision of services and other trends in the protection situation in sites and reporting on findings.
  • Raise issues to management which require local or higher-level advocacy to resolve.
  • Help ensure that protection social work activities are flexible and responsive by participating in (joint) assessments, identifying protection concerns and reporting for follow-up.
  • Encourage, support and monitor community-based protection networks in the emergency reception sites.
  • Prepare case reports when necessary.

Protection Information/Data Management

  • Ensure to apply and comply with the information management systems and regulations applicable in the area of deployment.
  • Ensure files and MOVs are maintained to agreed standards to ensure donor compliance and accountability.


  • Ensure compliance with internal reporting system and participate in the DRC internal coordination mechanisms as required.
  • Ensure that indicators measuring results, impact and performance on delivery of relevant protection activities are tracked and met.
  • Prepare narrative internal and external reports and periodic analyses as required by the programme.
  • Draft protection monitoring reports, provide input in designing protection monitoring tools and formats.
  • Regularly monitor the progress of protection activities against project plans and timelines.
  • Support and undertake program monitoring and evaluation activities, including regular activity monitoring, documentation of case studies, best practices and lessons learned, as agreed with the Field Protection Manager.
  • Ensure sound financial management and expenditure tracking, and the preparation, delivery and filing of agreed financial documentation.
  • Provide inputs for the review of DRC SOPs and other work processes and identify gaps and challenges and make recommendations for improvements.
  • Contribute to continual improvements in DRC protection programming and ways of working, through identification and communication of challenges, gaps, recommendations for improvements and lessons learnt.

Coordination and Representation:

  • Participate in and/or organize & lead internal and external coordination at site-level where needed.
  • Liaise with local authorities, service providers and humanitarian actors to support mapping of services and development of effective referral pathways.
  • Represent DRC and act as a focal point for protection issues with external stakeholders when required & develop and maintain effective working relationships with external stakeholders, including government authorities, other humanitarian actors and service providers, as well as persons of concern in the area of deployment.
  • Act as a focal point between DRC protection management, other DRC North protection team members (e.g. Protection Monitoring Team Leader, RCMs, Legal Aid team, Protection Manager, other DRC protection officers in other sites, etc.), between the DRC protection team in the area of deployment and other DRC units, and with other agencies in the area of deployment.


  • Guided by the DRC Programme Handbook, continuously monitor and suggest relevant accountability initiatives in the field as well as strengthening the effort to document the impact of DRC activities in the area.
  • Ensure that protection social workers adhere to general protection, child protection and GBV best-practices, professional standards and principles through capacity-building and on-the-job support.
  • Document case studies, best practices and lessons learned from each of the activities implemented.


  • Any other duties as may be assigned by the Field Protection Manager, relevant to the achievement of Protection objectives.

Required Skills & Qualities

  • Core Competencies of DRC:
    • Striving for excellence
    • Collaboration
    • Taking the lead
    • Communication
    • Demonstrating Integrity
  • Ability to work in a multinational and multicultural environment
  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics
  • Excellent communication skills, as well as patience and politeness, are needed
  • Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required
  • Multi-tasking and organizational skills is a must, and a good sense of humor

Terms & Conditions

  • The contract will be under the Greek Labor Law (this is a national position)
  • All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)
  • DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff membersโ€™ professional and personal development.
  • The position will be based in Thessaloniki (Greece) and national terms and conditions apply.

This vacancy is archived.

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