Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.
MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.
The MSF movement is built around five operational directorates supported by MSF’s 21 sections, 24 associations and other offices together worldwide. MSF OCBA is one of those directorates. The operations are implemented by field teams and the mission coordination teams; together with the organizational units based in Barcelona, Athens and decentralised in Nairobi, Dakar and Amman. The field operations are guided and supported by 5 Operational Cells, the Emergency Unit and other departments supporting operations, including the Medical Department.
Decentralized models of care (DMC) are health services implemented outside medical facilities and delivered closer to patients in the community, in order to make curative and preventive medical activities more accessible.
GENERAL OBJECTIVE OF THE POST
The Decentralized Models of Care (DMC) Mobile Support Technician (MST) will provide practical technical support to DMC managers and other relevant functions in MSF missions in the DMC area. She/he will contribute to capacity building of field staff through the application and transfer of technical know-how according to MSF DMC protocols, standards and procedures in order to ensure the delivery of quality medical care for patients and their communities as well as to improve the health condition of the target population.
The MST-DMC will visit the priority missions according to 2020 Annual Plan. Visits planning and specific visit Terms of Reference (ToR) will be done in conjunction with Head of Operational Medical Unit, DMC Referent, TESACO and Mission Coordination Team of the Mission.
The field visits should normally not exceed 6-8 weeks. It has to be noted that this is a field position; the larger proportion of the time (minimum 80%) will be spent in the field, with HQ tasks in between the missions. Visit planning could always be modified according to prioritized needs.
Placement within the Organisational Chart:
The Mobile Support Technician Decentralized Models of Care is hierarchically accountable to the Head of Medical Operational Unit (HOMU). S/he is functionally linked to the DMC Advisor of the Medical Department.
S/he works closely with the correspondent Operational Cell-based Health Adviser (TESACO) when implementing work for/in specific missions. While in the field, s/he works under hierarchical and functional structures of the missions in close cooperation with the community team. While in mission in the field, he/she works under the regular hierarchical and functional structures of the missions in cooperation with the community team, by keeping its communication with the Medical Department as explained above.
In collaboration with the Medical Coordinator and under the supervision of the DMC referent provide practical support in the DMC area to activity managers in accordance with Terms of Reference agreed for each assignment, normally comprising the following responsibilities:
Supporting the activity manager(s) in the practical implementation of DMC program activities, including the formulation of DMC protocols and/or orders, strategies, planning, interaction with external actors (e.g. community authorities, community groups, etc), the correct sizing and composition of the HR set-up, etc.
Carrying out a functional evaluation in the specific DMC area, assessing quality of care, practices and organisation in order to identify the main areas for improvement in the provision of care in the communities.
Initiating and overseeing the implementation of the improvement plan based on the recommendations arising from the assessment previously done in the field visit of the DMC advisor (including objectives, priorities, strategies and tools to realise the strategy).
Supporting and guiding the field community teams with the implementation of (new or revised) protocols, DMC devices/materials and/or best practices in line with MSF OCBA DMC framework.
Upon request of the hierarchical manager and in coordination with the DMC referent in HQ, develop new policies, tools, protocols and SOPs related to his/her area of expertise (with a local, regional or even global approach).
Surveillance & monitoring:
o Assisting the field team with ensuring an adequate set up for data management (data collection), monitoring and analysis, including the implementation, monitoring and analysis of qualitative and quantitative indicators for the DMC activities.
Monitoring and ensuring compliance with MSF protocols and standards for the DMC area and provide guidance and advice when necessary.
Contributing to capacity building by:
o Identifying training needs and contributing to the definition of training content for the DMC area.
o Coaching the activity manager(s) or other relevant functions, facilitating team training and providing on-the-job training to clinical/(para)medical officers/community workers on fundamentals related to the DMC area according to MSF standards to ensure best practice is delivered.
Contributing to the continuous learning and development of the DMC area in order to improve health care practices through:
Drafting reports and action plans following field visits to capture experiences, “lessons learnt” and the quality and status of the integration of the DMC component into the mission.
Contributing to the research & development of field tools, practices, guidelines and policies based on insights gained in the job.
Developing and maintaining knowledge of practices and approaches within the DMC area, and to share this knowledge with others to enhance operational effectiveness.
Providing direct field intervention:
Perform together with key field members, DMC assessments in the communities: organization of the community components (revising previous assessment preformed in the community, mapping of the areas of
intervention, rationality of the packages to implement according to the resources, functionality of the referral-counter referral system, etc.)
Upon request, participate in emergency operations.
Upon request participate in needs assessments
Participate in meetings at the medical department and service level as well as in other in- house discussion forums.
Provide direct field support to teams in the identification/recruitment of national DMC supervisors in the projects
Upon request from the Hierarchical Manager, participate in congresses, workshops, seminars, etc.
Education and experience
Medical or paramedical degree
Qualification in public health, community health, management and analysis of health systems are an asset
Previous professional experience 2 years
Previous experience in DMC/iCCM or community projects in MSF or other NGOs
Experience providing training to adult learners
Fluent in English and French
Spanish, Portuguese and Arabic are an asset
Good computer skills (Microsoft Office: Word and Excel)
Good reporting skills
Commitment to MSF’s Principles
Results and Quality Orientation
Initiative and Innovation
Teamwork and Cooperation
Willingness to travel at short notice to whatever context MSF is working in, for missions in principle not exceeding 2 months
Based at home country with frequent travelling and supervisions to the projects (80% of his/her working time)
Contract: determined period 12 months with possible extension depending on the evolution of the assigned portfolio
Full time work
Annual gross salary: L5 (divided into 12 monthly payments) + secondary benefits based on MSF OCBA Reward Policy.
Practical working conditions while in the field are as per the MSF-OCBA guideline
Starting date: September 2020
MSF OCBA is a people-focused humanitarian organization that offers a diverse, collaborative, and inclusive work environment. We believe this approach enhances our work and we are committed to equity in employment. We embrace diverse backgrounds of people working together to exhibit their passion in action for the social mission of MSF.
Médecins Sans Frontieres, as a responsible employer, under article 38 of “Ley de Integración Social del Minusválido de 1982 (LISMI)” invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position