MWA - Association Engagement Officer

Location: Any MSF Office*

Contract: Fixed Term - 1 year at 100%

Starting date: ASAP

Closing date: 15th of September

Compensation and benefits: MSF practice is to offer the C&B package current in the MSF entity establishing the contract.

*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.

I. MSF INTERNATIONAL

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 24 sections, 28 associations and 19 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.

II. POSITION BACKGROUND

The Association Engagement Officer plays a central role in building dynamic, inclusive, and ongoing engagement between members of the MWA. The position is focused primarily on communications and member engagement, with a smaller share of time dedicated to administrative support. This role is instrumental in ensuring regular, creative, and meaningful two-way communication with members, supporting associative visibility, and helping to deliver on MWA’s strategic vision. The role also contributes to maintaining the MWA member database and assisting in logistical and organizational aspects of committee work. Reporting to the Association Coordinator, the officer will manage diverse responsibilities that enhance interaction with members and strengthen associative life across the movement.

III. KEY RESPONSIBILITIES

Member Engagement & Communication (Primary Focus – approx. 80%)

Lead and implement MWA’s communication and engagement strategy across platforms including development of creative material and presentation aimed connecting connect with members across diverse platforms and at promoting MWA.

Create and manage engaging, inclusive, and informative content for dissemination in the provided digital channels to support members’ information, listening, participation, and mobilization.

Ensure communications are consistent with MSF values and the associative spirit.

Facilitate storytelling, member profiles, and grassroots participation initiatives.

Monitor communication analytics and adjust strategies to optimize reach and impact.

Translate key documents or information into short, accessible formats, using AI tools or creative formats where appropriate.

Summarizing long and complex documents into simplified to improve content uptake and engagement

Developing short educational videos or explainer content about MWA and the MSF movement.

2. Support the Association Coordinator

In collaboration with the Association coordinator, work closely to support specific associative projects aligned with the MWA Strategic Plan.

Work closely with the Association coordinator in organizing and facilitating debates, including preparation, moderation, and producing concise written outputs.

Work closely with the Asso Coordinator to ensure members are informed and mobilized around key debates, elections, and thematic areas of interest.

3. MWA Member Database management

Support the registration and renewal process for MWA members.

Maintain and regularly update the member database for accuracy, usability, and security.

Ensure contact lists (e.g., for Mailchimp) are clean, compliant, and current.

Conduct analysis of membership trends and engagement data, proposing improvements where relevant.

Liaise with the association network on the latest best practices on CRM

4. Administrative & Logistical Support (Approx. 20%)

Assist with planning and logistics for MWA activities, including online or in-person meetings, workshops, and debates, travel arrangements and expense claims

Help prepare and circulate agendas, minutes, and action point tracking for internal meetings.

Maintain digital filing systems (e.g., SharePoint) for documents such as reports, plans, and communications.

Support coordination with MSF platforms, associative entities, and partners as required.