Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
.
The People Development Team
The People Development team designs and implements programs and systems that increase engagement and elevate learning for all Mercy Corps team members globally. Within the People Development team, the Learning & Leadership team delivers leadership development programs and supports professional development opportunities and resources for all Mercy Corps team members globally.
The Position
The Global Leadership Program Manager will be an integral member of the Learning & Leadership team, focused on supporting the leadership development programs. They will have primary responsibility for implementation of the Next Generation Leadership Program, as well as overseeing the Women in Leadership program. They will provide targeted management and leadership coordination across our three leadership programs, including budgeting, program design, and engaging with leadership program alums.
Essential Responsibilities
Leadership Programs Management
- Manage the Next Generation Leadership Program including design, participant selection, program implementation, monitoring, and program evaluation.
- Collaborate with instructional partners, participants, and key stakeholders for Next Generation and Women in Leadership programs.
- Oversee all logistical and administrative components of Next Generation.
- Support curriculum development and delivery for Next Generation and Women in Leadership.
- Provide ongoing support to participants focused on access, engagement, and wellbeing.
- Ensure effective monitoring and evaluation of leadership programs.
- Provide program follow-up support to alums. Operational Coordination
- Ensure consistency and quality across all Leadership Development programs.
- Provide overall operational management to the Learning & Leadership team, including using appropriate and future-thinking technology and platforms to propel programming forward.
- Support coordination and facilitation of Learning & Leadership portfolio planning meetings, program sessions, and partnership meetings, including support around scheduling, agenda tracking, and communications.
- Manage application and review process for all leadership development programs. Communication & Partnerships
- Maintain valuable relationships with key stakeholders and external partners in collaboration with program leads. Prepare drafts and outlines for internal and external reporting and proposals.
- Organize the communication outreach plans for the leadership portfolios including email, globe articles, Workplace, presentations, and other channels and tools.
- Maintain and update SharePoint and intranet pages, and other channels as appropriate.
- Work collaboratively with key stakeholders in support of Leadership & Learning at Mercy Corps.
Supervisory Responsibility
None
Accountability
Reports Directly To: Director of Learning & Leadership
Works Directly With: Senior Director of People Development, Program Officers for People Development, leadership programs cohort members, senior leaders and stakeholders
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum Qualifications & Transferable Skills- BA, MA or comparable experience in relevant field โ learning background preferred.
- Mercy Corps Leadership Program Alum preferred.
- 5-7 years relevant professional experience including outstanding project management experience.
- Knowledge and experience in training and professional & leadership development opportunities preferred.
- Strong communication and story-telling skills, ability to facilitate collaboration between different teams.
- Demonstrated capacity to utilize analytics and technology and manage learning platforms in order to support learning and development programs.
- Ability to communicate and problem-solve effectively across diverse cultures and geography with sensitivity.
- Experience managing and hosting virtual trainings, webinars, and interactive discussions.
- 2-4 years' experience working in a global environment strongly preferred. Success Factors
The successful Programs Manager will have a passion for learning and leadership development and will enjoy working in team environments and enjoy cross-team collaboration. They are pro-active in developing productive professional relationships with a broad spectrum of stakeholders within the organization. They will possess the ability to prioritize and manage multiple tasks simultaneously, while remaining focused on the quality of relationships. They will be able to work effectively and collaboratively, as a member of a highly visible team, whose performance is key to the enduring success of Mercy Corps, while being flexible, resilient, always possessing sound judgment, and maintaining a good sense of humor.
Living Conditions / Environmental Conditions
This position can be in any Mercy Corps Location, with a preference for Jordan, Kenya, or the UK. Should international travel be required, Mercy Corps team members represent the organization both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corpsโ policies, procedures, and values at all times and in all in-country venues.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the worldโs most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.