Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Team
The Fundraising Development team drives and supports Mercy Corpsโ strategies for restricted funding, unrestricted funds and brand profile raising. Our Fundraising Operations (FundOps) team is the โEngineโ of the Fundraising Development team, managing internal processes and procedures to ensure the smooth running of our fundraising activities. The FundOps team does not fundraise directly, rather we process income from donors and work with Finance and reconcile our voluntary income on a daily and monthly basis.
The Position
We are looking for an enthusiastic Fundraising Operations Assistant to support the Fundraising Operations team with efficient and effective processing of gifts and accurate recording and updating of supportersโ data and to provide excellent supporter care to those who contact Mercy Corps. The role supports the wider Fundraising Development team to enhance donor stewardship pieces.
Essential Job Responsibilities
PROCESSING
Accountability
Reports Directly To: Senior Manager, Fundraising Operations Europe
Works Directly With: Fundraising Operations Officers, wider fundraising team membersAccountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Knowledge and Experience
Experience of working with a fundraising or similar CRM or relational database (with substantial volume of records and variety of interactions) for marketing, engagement and/or fundraising to input data, extract reports and conduct analysis. Experience of Raiserโs Edge would be an advantage but is not essential.Experience / exposure to donor care or a customer service roleExperience in processing giftsKnowledge and experience of using MS ExcelSuccess Factors
Strong administration and organisation skills, especially the ability to deal with changing priorities, often at short notice and able to work well under pressureConfident communicator to provide a positive experience for volunteers, donors and partnersHighly focused team playerExcellent attention to detailSkilled in anticipating and solving problems and communicating issues, involving others as neededAn exposure to and interest in international development issues is important, along with empathy for MC's mission.Living ConditionsThe position is based in Edinburgh, with the post holder expected to be in the office at least one day a week, with more regular visits needed as and when supporter communications/appeals are posted out. There may be requirements for some very occasional travel.
MCE team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all Mercy Corps locations.
Fostering a diverse and open workplace is an important part of Mercy Corpsโ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
Candidates must have the right to work in the UK at the time of appointment.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the worldโs most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.