The Digital Coordinator position is responsible for the line management and supervision of the Digital Community Hub (DCH) team. The DCH project is a multi-channel platform for two-way communications with displacement-affected communities (via calls and bulk SMS). This position will supervise daily and weekly operations of the team, including donor reporting, stakeholder engagement, and relationship management.
Generic responsibilities
Ensure adherence to NRC policies, guidance, procedures, and awareness of NRC global and regional strategies. Supervise progress of the DCH team activities, ensure project targets are met and make recommendations for improvement. Line management of the DCH team and provide direction, motivation and monitor the DCH teamโs progress including staff performance management. Prepare and develop progress reports. Capacity building of staff and transfer key skills. Liaise and collaborate with internal and external stakeholders.Specific responsibilitiesย
Coordinate and implement Digital projects and activities as delegated by the Digital PDMย in line with proposals, log frames, budgets and donor requirements, ensuring high technical quality. Contribute to project proposals and narrative donor reports and provide inputs on needs and gaps. Support the Digital PDM in the design and roll out of digital projects.ย Provide regular progress reports to the Digital PDM. Manage engagement with service providers on software utilised by the DCH. Manage, maintain and improve the flow and script for information provision via calls or messages (including bulk messaging). Oversee daily consolidation of feedback received and shared appropriately internally (to correct offices or individuals) for follow up, and monitor follow-up. Ensure high quality, timely, and relevant data collection, analysis, visualization, and dissemination from two-way communications with affected people. Oversee a ticketing system for internal (and, eventually, external) requests. Establish and monitor service provision through key performance indicators (e.g. response time, satisfaction). Closely coordinate with all Core Competencies and Area Offices to maximize on integrated programming and apply DCH and digital mode of assistance as a cross-thematic aspect. Performance management of all direct reports, including regular 1:1 meetings and completion of work and development plans;ย Ensure timely and accurate development of spending, procurement, recruitment plans per project and ensure the same is shared with relevant support colleagues;ย Ensure appropriate Financial and Logistical NRC systems/ procedures are adhered to within the DCH team.Professional competenciesย
These are skills, knowledge and experience that are important for effective performance.ย
Generic professional competencies for this position:ย
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At least 3 years' experience in a supervisory role.ย Excellent communication skills; both written and spoken. Fluency in English and Arabic, both written and verbalย Ability to work independently. Ability to multitask with tight deadlines Highly organized and detail oriented. Above average computer skills, particularly in MS Word, Excel and Outlook. Willingness to travel outside of Kosti and work in difficult environment according to travel requirements.ยContext related skills, knowledge and experience:ย
University and/or advanced Degree. Experience and ability to produce high quality narrative reports in English and familiarity with budgets. Strong leadership skills and experience in supervising a diverse and high-performance team. Knowledge of digital technologies and mobile communications would be an advantage. Interpersonal skills, and experience in stakeholder engagement Experience of training, mentoring, coaching, and supervising staffยBehavioral competencies
These are personal qualities that influence how successful people are in their job. NRCโs Competency Framework states 12 behavioural competencies, and the following are essential for this position:
Managing resources to optimize results Working with peopleย Managing performance and development Planning and delivering results The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.