Department:ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย Information, Counselling, Legal Assistanceย
Position: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ICLA Team Leader
Reports to: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ICLA project Coordinator
Supervision of: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ICLA Officers and ICLA Assistant
Duty station: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย Myitkyina
Grade: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย Garde 6, Step 1
Travel: ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย 60%
Duration and type of contract: ย ย ย ย Fixed term
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1. Roles and Responsibilities
The Team Leader at NRCโs Information, Counselling and Legal Assistance (ICLA) programme manages, supervises and supports a dynamic team of field staff that provide conflict and displacement-affected community members with information, counselling and legal assistance services on various topics (including legal identity documentation and housing, land and property rights).ย
Generic Responsibilitiesย
Coordinate the ICLA program activities according to strategy, proposals, budgets, and plansย Ensure adherence to NRC policies, tools, handbooks, guidelines and donor requirement.Involve and inform communities and community leaders about the activitiesย Break down the annual operational plans into weekly, monthly and quarterly implementation plansย Coordinates the teamโs activities internally within NRC and externally with local communities, stakeholders and partners.Supervise project staff at field office level and community base workers, train and develop team by ensuring capacity building of project staff and transfer key skillsPrepare periodic progress reports, statistics and other documents as requiredย Ensure that project activities target beneficiaries most in need and explore and assesโ new and better ways to assist.Promote and share ideas for technical improvement.Liaison and collaborate with relevant local authorities and stakeholders.Specific Responsibilitiesย
Lead the supervision ofย the implementation of ICLA programme guidelines and procedures in line with the strategy and the implementation of ICLA activities.Promote integration of ICLA in NRC area programmes, in collaboration with the coordinatorย Support overall budget spending in line with donors and internal regulation/policyLiaise with the M&E and the Community Consultation and Referral Teams to ensure a quality and context-appropriate response.Contribute to donor reports on project outputs and activities, according to specified internal timelines.Design the teamโs information and counselling activities, sets work plans in line with targets and oversees the quality of provided services.ย Responsible for tracking financial expenditures for activities of Information, counselling and legal assistance (ICLA) projects.Maintain full and accurate ICLA online and offline files, databases and other archives documenting ICLA programme progress.Assist ICLA Project Coordinator in extracting and analysing data for reports against project indicators as necessary.Ensure security of data collection and data in the course of implementation of ICLA activities in line with NRC policies.Work closely with field teams to ensure that the information from the field is quickly and accurately transferred to the ICLA database systems.Contribute to regular updating and maintenance of an effective ICLA case management system in line with NRC policies, guidance and/ or SOPsBuild the capacity of team members and provides ongoing case work support, including through the development of dedicated work tools and IEC materials.ย Monitor and document the implementation of project activities done by implementing partners plan of action activities, contracts, financial expenditures and project documentation).Conduct quality control and provide technical support to implementing partnersย Undertake any other duties, not listed above, assigned by Line Manager as requiredย
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Critical Interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
Relevant core competency implementation staffTarget communities and key external stakeholdersOther service providers and protection actorsICLA CoordinatorCC Teams in the geographical area of responsibilityEmergency Team in the geographical area of responsibilitySupport Team in the geographical area of responsibilityCommunity Consultation and Referral Officer in the area officeM&E Team in the area officeOthers:
ICLA Specialist Team and ICLA staff in other geographic locations.ยScale and Scope of Position
ย
Staff: ย ย ย ย ย ย ย ย ย ย ย ย ย 1 Officer, 4 Technical Assistantsย
Stakeholders: ย ย ย ย ย ย ย UN Agencies, INGOs, local NGOs, civil society, community leaders and representatives, ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย local authorities and other duty bearers in targeted
Budgets: ย ย ย ย ย ย ย ย ย ย N/A
Information: ย ย ย ย ย ย ย ย ICLA Database and Online Tools
Legal or Compliance:ย Term of Employment
2. Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
1. Professional Competencies
Generic professional competencies for this position:
Experience from working within technical expertise area in a humanitarian/recovery context.ย Previous experience from working in complex and volatile contexts.ย Core competency expertise.Documented results related to the positionโs responsibilities.ย Good knowledge in English, both written and verbal.Context/specific skills, knowledge and experience:
Qualification requirement: Bachelorโs degree or equivalent
Years of Experience: 3 years
Knowledge and experience related to counselling and/or paralegal empowerment, protection programmingExperience in case work/case managementGood written and spoken EnglishPrevious NGO work experienceKnowledge about own management and leadership skills and profileKnowledge about the displacement context in Kachin StateBasic knowledge about data managementExcellent knowledge about Housing, Land and Property and Legal Identity Documentation issues in Kachin State.ย2. Behavioural Competencies (max 6)
Planning and delivering resultsWorking with peopleAnalysingCommunicating with impact and respectCoping with ChangeStrategic thinking3. Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
The Job DescriptionThe work and Development PlanThe NRC Competency Framework The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.ย Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.ย At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.ย Together, we save lives and rebuild futures. Safeguarding is central to NRCโs work. We expect all employees to:ย โข treat everyone with respect and dignityย โข contribute to building a safe environment for allย โข never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)ย โข always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAHAt NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.