Title of Assignment: Training Experience Consultant
Name of unit/sector: Internal Training Section, WIPO Academyย
Place of Assignment: Geneva
Expected duration of assignment: From September 15, 2024 to September 14, 2025
1. Objective of the assignment
The WIPO Academy plays a central role in WIPO's activities, adopting an interdisciplinary approach to IP education that focuses on its connections with trade, innovation, health, applied sciences, information technology and creative industries. The WIPO Academy offers courses targeting a wide range of beneficiaries, including inventors and creators, business managers and IP professionals, policymakers and government officials from IP institutions, diplomats, students and teachers of IP, civil society, and WIPO employees.ย
WIPOโs Internal Training Section is responsible for the implementation and delivery of training programs to WIPO employees. In collaboration with the Human Resources Management Department (HRMD), WIPO Academy is developing a training framework for WIPO, aligned with WIPOโs Medium Term Strategic Plan, HR Strategy, Program of Work and Budget, strategic workforce planning, and the Organizationโs competencies and values. Thus, the Internal Training Section focuses on a strategic approach to learning, emphasizing the need for improved organizational performance and continuous and deliberate digital learning in response to rapidly evolving business needs.
The Training Experience Consultant will support the training program officer and the Head of the Internal Training Section in effectively planning, designing and implementing the portfolio of training offered to WIPO staff. The training is structured around three pillars: mandatory training, technical and substantive knowledge and soft skills development.ย
These Terms of Reference (ToRs) outline the deliverables expected from the Training Experience Consultant and the skills set required to support the Internal Training Section effectively.
2. Deliverables / services
The Contractor will:
(a) Assist in the development of Training Needs Assessments (TNAs) within the context of training and skills support activities, and assist with the design of training programs according to specific learning and training requirements.ย
(b) Prepare comprehensive briefings for the planning, delivery and evaluation of training courses offered to WIPO employees, especially addressing the business needs of a group. Work closely with colleagues in the same section, as well as training subject matter experts and course administrators, to streamline training methodology and instructional content.
(c) Coordinate necessary arrangements for the delivery of various training programs, assist in maintaining a pool of training partners, and update networks for future cooperation in the training field.ย
(d) Support the business design for an eLearning platform to administer the interface between existing IT systems and the Learning Management System (LMS). Support the deployment of IT tools that facilitate evaluation, learning paths and learning record keeping.
(e) Research best practices for excellence in training evaluation and assessment. Develop a plan to ensure feedback is effectively incorporated into training design, thereby enhancing the impact of the training.ย
(f) Research and develop suggestions on addressing training issues through data-driven decisions. Provide insights to the team and identify trends related to data collection.
(g) Support the review and preparation of learning materials, reports and presentations, including analysis on the business case for investment in training. Develop impactful learning campaigns based on the needs collected from various departments within the organization.
(h) Support the Sectionโs activities in designing future-looking training solutions and propose action plans for new initiatives, considering best practices across WIPO.ย
(i) Perform other duties as required.
3. Reporting
The Contractor will be under the supervision of the Head of the Internal Training Section, within the overall WIPO Academy.
4. ย Profile
Essential
First-level university degree in Economics, Social Sciences, Organizational Development, Human Resources, Public or Business Administration, International Relations, IP, Communications or a related field. ย
At least six years of professional experience in the design and implementation of training projects, including planning, delivery, and evaluation of capacity building or development programs.ย
Experience in administering needs assessments, identifying skills shortages, and addressing these through tailored training programs with subsequent performance monitoring.
Experience working in data analytics applied to qualitative and quantitative analysis.ย
Proven experience working with trainees and trainers.
Excellent communication and interpersonal skills, with the ability to maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment, with sensitivity and respect for diversity.
Client-oriented, with the ability to deliver a high-quality client service, improving service execution, delivery and outcomes.
Excellent knowledge of written and spoken English.ย
Desirable
Certification in Analytics or Project Management.
Knowledge of other UN official languages.
5. Duration of contract and payment
The contract will start on September 15, 2024, and end on September 14, 2025, not exceeding 240 days over a 12-month period, upon delivery of the summary report of tasks and monthly invoice for each calendar month.
Applicants are requested to provide an indication of their remuneration expectations in Swiss francs (daily rate).