Background Information - Job-specific
The UNOPS Information Technology Group (ITG) unit is focused on innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.
Working with UNOPS IT Group is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby help people build better lives and countries achieve peace and sustainable development.
ITGโs goal is to provide greater effectiveness, efficiency, and differentiation to UNOPS products and services. UNOPS IT Group is responsible for architecting, designing, delivering, and managing all UNOPS IT infrastructure and business applications. The unit includes Enterprise Architects, Business Analysts, Solutions Designers, Developers and QA Testers from all around the world who are based primarily in Denmark and Thailand.
In order to increase its impact in the world, UNOPS is embarking on a Process Innovation and Digitalisation journey. The PID Programme is expected to last four years. Working closely with the UNOPS Information Technology Group (ITG), it will simplify the processes through which UNOPS delivers support in more than 80 countries, and introduce digital technologies and solutions to support the work of frontline teams and partners. It will also improve UNOPSโ collection and use of data, capacity for foresight, capacity for planning, knowledge management, and reporting.
Under the supervision of the Team Lead/Product Manager, the Systems Analyst is responsible for analyzing, designing, and implementing information systems that meet the business needs of the organization. The Systems analyst is expected to have a strong background in information technology, as well as knowledge of business processes and systems.
Functional Responsibilities
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Systems analysis
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Systems, Data Analysis and design
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Systems Maintenance and high level Support
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Documentation and Training 1. Gathers and documents requirements and performs system analysis to identify key system needs
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Analyzes business processes and workflows to identify opportunities for automation and improvement.
Works closely with business stakeholders to understand their requirements and translate them into technical specifications.
2. Collaborates with business functions to perform systems, data analysis and designAssesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes)
Creates system designs that meet business requirements, taking into account technical feasibility.
Produces process and data flow design in close collaboration with the system functions that may be impacted by the change in the process
Negotiates with business functions to drive the potential realization of tangible benefits from changes to business processes by utilizing technical expertise in collaboration with Business Analysts, Product Managers, Solution Designers and Developers.
Helps business functions to understand the possible technologies that are available and feasible to address the requirements
Conduct unit testing and quality assurance activities to ensure that information systems are reliable, secure, and user-friendly.
Develops acceptance criteria, test scenarios and test cases for unit/integration testing of solutions delivered by ITG
Provides inputs to the Solutions Designers and Developers to assist in the development of appropriate solutions.
Provides technical support in the development and review of design activities for system improvements, changes, enhancements and upgrades.
3. Provides high-level (level 2) support to end users. Level 2 support are cases originating from the ITG Systems Support Team that require a greater degree of system analysis / diagnosis
Identifies, analyses and resolves system technical issues escalated by the ITG System Support team
Provides solutions to inquiries about system functionalities and issues by utilizing technical expertise in collaboration with Business Analysts and Product Managers.
Liaises with technology vendors to obtain third level support as required when the issues are technical in nature.
Monitors and analyzes system performance, and recommends technical improvements to ensure that systems are functioning optimally, efficiently and effectively.
4. Creates system training materials and delivers training to technical experts within business functions
Identifies training needs for technical focal points within software functionalities
Develops and facilitates and/or conducts training sessions for technical focal points / experts / trainers within the business function (workshops, webinars, webcasts, one-to-one, online)
Maintains and updates software technical documentations to ensure that it is current and relevant
CompetenciesDevelops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. Education/Experience/Language requirements
Education:
Masterโs Degree, preferably in Computer Science, Information Technology, Systems Engineering, Business Administration or other relevant discipline is required. A Bachelorโs degree in combination with additional two years of experience may be accepted in lieu of masterโs degree. Secondary education in combination with additional six years of experience may be accepted in lieu of a master's degree Experience:
Minimum 3 years of system analysis experience is required in the area of Finance and Accounting, Procurement, Project Management or Human Resource Management systems.
Experience with developing requirements and solutions for ERP or Business Information Management systems is required
Experience with performing high-level system support function is required
Strong analytical skills is required
Good knowledge in working with SQL is required.
Hands on proficiency in the .Net framework, C#, ASP.Net and JavaScript is desirable
Good knowledge and understanding of Web Service APIโs especially in regard to integration is desirable.
Experience in agile project management methodology is a distinct advantage
Experience in quality assurance and technical documentation is desirable
Experience with managing stakeholders is desirable
Knowledge of the ExtJS framework would be an advantage
Experience in Mulesoft ESB/API and Salesforce will be an advantage Language requirements:
Full working knowledge of English is required
Knowledge of another official UNOPS language is an added advantage.
Contract type, level and duration
Contract type: Individual Contractor Agreement - ICA
Contract level: I-ICA1
Contract duration: Ongoing ICA โ โOpen-ended, subject to organizational requirements, availability of funds and satisfactory performance.โ
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx