Background Information - Job-specific
*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY*
*** THIS IS A LOCAL POSITION OPEN ONLY TO APPLICANTS WHO ARE NATIONALS OF LATIN AMERICAN COUNTRIES (MEXICO, COSTA RICA, COLUMBIA OR OTHERS) OR THOSE WHO HOLD A VALID RESIDENCE AND WORK PERMIT IN THOSE COUNTRIES.***
The candidate will need to be available to provide users support for 8 hours a day during New York, USA business hours.
UNOPS supports partners to build a better future by providing services that increase efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.
The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.
The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.
Our UN partner has requested the assistance of UNOPS in providing various ICT services. UNOPS has entered into a service-oriented agreement with the UN ICT partner to deliver support in various ICT domains. The objective of this function is to support our partner in executing the activities outlined in this TOR.
The incumbent of this position will be a UNOPS personnel and is under its full responsibility.
Functional Responsibilities
Under the overall supervision of UNOPS Programme Manager and the general guidance of partnerโs Information Systems Officer, the ICT Associate - Enterprise Content Management will be responsible for the following duties:
Perform system administration tasks for the following enterprise applications, including both application and infrastructure components:
Official Document System (ODS)
Enterprise Search
Digital Rights Management
Perform system administration tasks for the following departmental applications, including application and hosting components:
Host Country Reporting System (HCRS)
Web-based Tracking System (WBTS)
Provide 2nd and 3rd level technical support for responsible applications and services, including:
Troubleshooting operational issues
Resolving data and content issues
Support system upgrades in accordance with established change management procedures.
Complete service requests in a timely manner.
Implement the changes to the application and hosting infrastructure, adhering to the UN ICT Standards, including architecture and security guidelines.
Maintain up-to-date operating procedures and technical documentation for responsible applications and services.
Generate monthly statistics and reports on the ODS system.
Performs other duties as may be reasonably required and in line with the incumbentโs scope of services above.
Monitoring and Progress Controls
For technical administration and maintenance tasks within minimal supervision; independently resolves all responsible application issues reported by the organizationโs Service Desk. Complex issues should be reported timely and discussed with the reporting officer.
Education/Experience/Language requirements* FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY
* CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY
a. Education
A secondary school certification with 6 years of relevant experience; or A first-level university degree, preferably in computer science, information systems, mathematics, statistics or related field with 2 years of relevant experience; or Professional or technical diploma with 4 years of relevant experience.b. Work Experience
Required:
Relevant experience is defined as experience in planning, designing, developing, implementing, and maintaining computer information systems. Within the relevant experience, 2 years must have been in:
Working experience in JavaScript and Python scripting languages, application configuration management and hosting services, and cloud computing, preferably with Microsoft Azure service c. Language:
Fluency in English (read, write, speak) is required for this post.
Competencies
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. Contract type, level and duration
Contract type: Individual Contractor Agreement (ICA) Contract level: Local Individual Contractor Agreement (LICA 6) Contract duration: Open-ended (renewable subject to funds availability and satisfactory performance)
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Additional Information
Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
UNOPS evaluates all applications based on the skills, qualifications and experience requirements outlined in the vacancy announcement. We are committed to considering all candidates in a fair and transparent manner, and we value diverse perspectives and experiences, including those of women, indigenous and racialized communities, individuals with diverse gender identities and sexual orientations, and people with disabilities.We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Terms and Conditions
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.