The Senior Program Quality Coordinator is responsible for leading the programmatic quality and effective implementation of multi sector humanitarian activities within the IRC portfolio in Northwest Syria through direct implementation and Syrian partners. Under the supervision of the Deputy Director for Programs (DDP), the Senior Quality Coordinator participates in the Extended Senior Management Team and will drive program, implementation, which requires effective coordination with the all departments across the country program.
The position will also support programs in internal Ethics and Compliance Unit (ECU) investigations, including liaising with the ECU on specific programmatic cases, leading internal investigations, and collecting data.
1. KEY RESPONSIBILITIES:
• Manage technical program coordinators to ensure timely program delivery and implementation according to IRC’s Outcomes and Evidence Framework (OEF), Good and Great Standards and organizational global best practices.
• In collaboration with DDP and technical program coordinators, contribute to participatory and inclusive proposal design and development processes, ensuring that projects are data-driven and aligned with the IRC Syria Strategy Action Plan (SAP), IRC2020’s Global Strategy and IRC Theories of Change.
• Ensure budgeting is realistic and project implementation deliverables can be achieved to deadline.
• Liaise with the IRC Regional and HQ-based Technical Units to ensure regular and consistent engagement with the country program to provide technical oversight of programs.
• Ensure consistent collaboration with Field Management Team to ensure program implementation is collectively planned and coordinated
• Promote inclusive approaches to programming that promote women and girls, people with disability, and elderly people to ensure assistance reaches the most vulnerable populations
• In conjunction with the DDP and technical programcoordinators, develop learning and research initiatives that support the generation of new evidence.
• Actively participate in regular grants meetings, including all Budget vs Actuals Meetings, Grant Opening, Mid-Term, and Closing Meetings, ensuring follow up on action points.
• Ensure Technical Program Coordinators budget accurately and realistically, and consistently spend and implement in a timely fashion while meeting program targets.
• Develop close working relationship with Grants Coordinator to ensure IRC program implementation is compliant with the respective donor regulations.
• Coordinate with DDP, Technical Program Coordinators, Operations leads, and Grants Unit on all grant modifications, with a focus on identifying and troubleshooting potential issues well in advance.
• In coordination with Technical Program Coordinators and Grants Coordinator, ensure timely utilization of tracking of budget management tools such as spending and procurement plans per grant.
• Develop a close working relationship with the Partnership Coordinator to ensure that projects implemented by Syrian partners are provided with the necessary support and collaborative problem solving to meet program deliverables
• Work closely with M&E coordinator to ensure all the complaints and issues related to low quality programing is addressed and data-driven decisions are taken and implemented to assure consistent quality of programs.
2. Partnership Coordination and Capacity strengthening
• Champion robust partner relationship management characterized by the core partnership principles from IRC’s Partnership Excellence for Equality and Results System (PEERS) of responsibility, results-oriented approach, equality, transparency and complementarity
• Ensure appropriate proactive and reactive communications and engagement with IRC partners to implement sub-grant agreements and complete program deliverables through regularly scheduled partnership management meetings
• Design, lead, and/or participate in relevant workshops and meetings to support coordination and collaboration, including partner monitoring visits and training events
3. Staff Management and Development
• Coach staff with the aim of strengthening their technical and management capacity, exchanging knowledge within the team and providing professional development guidance.
• Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews.
• As part of succession plan and nationalization goals, ensure identification, training and capacity-development of national staff to successfully transition senior manager and coordinator roles and responsibilities to national staff within a reasonable timeframe.
• Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.
• Lead and model successful adherence to IRC’s Global HR Operating Policies and Procedures.
• Champion Staff and Clients safeguarding policies in the workplace at all levels
4. People Management and Development
• Maintain open and professional relations with team members across the Syria country program, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions
• Mentor direct reports and other staff on technical learning and partnership engagement
• Take responsibility for discussing job expectations, performance, and objectives on an informal, quarterly basis with IRC Syria program staff
• Ensure team members have clearly delineated function, work tasks and responsibilities to enforce accountability and clarity in role
• Overall responsibility for staff timesheets, work plans and vacation schedules
• With team members, identify individual training needs and ensure access to training and professional development resources appropriate to their skill gaps/needs
• Lead with commitment, integrity and accountability on the “IRC Way” – Global Standards for Professional Conduct
Key Working Relationships
Position Reports to: Deputy Director for Programs
Indirect/Technical Reporting: N/A
Position directly Supervises: Integrated Protection Coordinator, Health Coordinator, Early Childhood Development Coordinator, Economic Recovery and Development Coordinator, Senior E-learning Manager
Key Internal Contacts:
Country Program: Deputy Director for Operations, Partnership Coordinator, Grants Coordinator, MEAL Coordinator, Area Coordinator, Access Coordinator
Region/Global: Whole of Syria Health and Protection Coordinators, Regional Partnership Director, Global Inclusion Advisor
Key External Contacts: IRC Syria partner organizations and peer humanitarian agencies
• Experience in ensuring timely and quality implementation of large projects in unstable Environments.
• Successful experience writing and coordinating high-value proposals for major donors (USG, UN, DFID, EU,ECHO, SIDA etc.), including budgeting skills
• Program development experience mandatory, including development of key project documents such as logical frameworks and monitoring tools
• Experience directly managing and leading diverse teams and achieving positive results.
• Previous experience with remote management and/or implementation through partners a plus
• Experience in implementing systems and standards to enhance program quality and effective planning (ex: data-driven, client-based) highly desirable.Minimum of five years’ experience in an international NGO in similar role/with similar responsibilities.
• Excellent English writing and spoken skills are mandatory
• Arabic language skills a plus
• Ability to work under pressure and maintain professional poise while managing a large workload.
• Ability to independently organize work and prioritize tasks.
• Self-motivated, honest, highly responsible, and punctual.
• Ability to work both independently and as part of a team.
• Being a team player and builder is mandatory
Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Working Environment: The overall security situation in Jordan is relatively calm, especially in Amman. The Jordanian government is stable, and civil unrest is largely peaceful. However, Jordan’s generosity in hosting refugees from Palestine, Iraq and now Syria have created huge strains on the country’s economy and infrastructure. The IRC office is in a modern professional building.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.