Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Program / Department Summary
The People and Strategy Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.
General Position Summary
The Senior Coordinator Total Rewards, Billing and Payroll is responsible for supporting the administrative responsibilities of Mercy Corpsโ global Total Rewards portfolio, ensuring Mercy Corps Total Rewards meet the unique support needs of team members in 40+ global locations.
The Senior Coordinator Total Rewards, Billing and Payroll supports all compensation, benefits, and wellness programs for US-based and international expatriate staff. This individual will support the Director - Global Total Rewards by administering Total Rewards strategies and programs that are aligned and integrated with business plans, which will enhance our talent attraction, retention, performance, and development initiatives globally. This position will also support Mercy Corpsโ compensation and benefit programs through consistently applying and administering internal policies and government regulations with a strong diversity and equity lens. A key element of this role focuses on building, maintaining, and strengthening relationships as well as an integrated and strong service delivery model.
Essential Job Responsibilities
PERSONAL LEADERSHIP
Consistently demonstrates flexibility, resilience, and ability to maintain positive relationships and composure, even under difficult circumstances. Promote Mercy Corpsโ culture by promoting the development and advancement of ideas which allows for innovative approaches to problem-solving within existing policy and procedural requirements. Maintain high ethical standards and treat people with respect and dignity. Demonstrate an awareness of oneโs personal strengths and development needs.PAYROLL
Provide advanced level administrative support for US and Expat payroll processes. Provide advanced planning support to prepare for payroll processing. Contribute to Affirmative Action plan activities.GLOBAL BENEFITS
Financial reconciliation and processing of all benefits related invoices for approval and payment. Ensures timely payment to vendors, initiates monthly financial reconciliation of benefit plan deductions by validating/correcting inaccuracies between HRIS and vendor systems. Administer and support all US based and international expatriate team member benefits programs, including medical, dental, vision, life, short- and long-term disability, retirement, expatriate benefits, and voluntary benefits. Provide first-level support concerning benefits to managers and employees in an effective, efficient, and engaging manner. Update, maintain and or monitor benefit changes (self-service and manual) within the HRIS system. Liaise or assist team members with challenges as they relate to accessing benefits vendor systems. Process leaves of absence including assisting team members with questions on eligibility, track leave time, send notices, escalate complex leave questions, and coordinate payroll and disability pay processing. Data collection and reporting, provide census and audit support on a quarterly and annual basis. Assist HR Officers with COBRA processing and questions. Process insurance enrollments and changes for all assigned benefits. Process and track all workers compensation, short-term disability, and long-term disability claims. Liaise between team members and provider to facilitate timely and accurate adjudication. Contribute to and provide coordination and support for the annual Benefits Fair and any other benefits related events. Support the annual benefit renewal process with Mercy Corpsโ insurance brokers and the larger People Team. Escalate team member benefit issues with Mercy Corpsโ insurance vendors as needed. Coordinate appropriate follow-up with department leadership. Provide responses to state unemployment inquiries.Supervisory Responsibility
The Senior Coordinator Total Rewards, Billing and Payroll has no supervisory responsibility.
Accountability
Reports Directly To: Director โ Global Total Rewards
Works Directly With: Global Human Resources, Global Talent and other People, Strategy and Technology team members; Corporate Finance; Global Regional Directors and Teams, etc.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications & Transferable Skills
Minimum of 3 years of accounting, payroll or finance administration experience; focus on human resources operations or total rewards and benefits programs is a big plus. Strong IT skills including macros in Excel and working within different IT systems. Strong attention to detail, analytical and problem-solving skills, excellent time management and prioritization, high level of attention to detail, sense of urgency, ability to handle interruption and switch tasks easily and effectively. Advanced level administrative support. Strong written and verbal communication with highly evolved interpersonal skills. Demonstrated history of superior customer service, sensitivity to team membersโ personal situations, and the ability to maintain confidential information. Demonstrated ability to effectively manage complex, multi-step projects and procedures consistently. Ability to work independently and take initiative. Ability to exercise sound judgment and maintain composure in stressful situations. Proven ability to originate, maintain and audit records. Familiarity with employee benefit/wellness/compensation program designs, as well as U.S. labor/benefit laws and employer compliance requirements, is highly beneficial. Proven experience and intermediate skills in Microsoft Word, Excel, and Google Suites. HIPAA compliance training or certification preferred. Multilingual is a significant plus; especially French, Spanish or Arabic proficiency.Success Factors
The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions, and shift priorities, exhibit superior customer service skills and work effectively with a wide variety of individuals including team members based overseas. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase their responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability, and the ability to be flexible and ensure that effective communication is a priority in all situations.
Living Conditions / Environmental Conditions
The position is based in United States.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the worldโs most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment. Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.
Covid-19 Vaccine Policy for US-Based Employees
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.
For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.