Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience, improve accountability, and strengthen knowledge and skills for sustainable social impact.
Department Programs - Pact strives for a world where all people are heard, capable, and vibrant. The Programs Team helps realize this objective by bridging program management, technical support, and business development, enabling Pact to achieve its global strategy. We ensure program excellence through continuous learning, monitoring and evaluation and provide organizational and industry-wide thought leadership by leveraging a complementary set of cross-functional, multi-disciplinary skills, expertise, and experiences. The Programs team: influences progressive change through the development and implementation of global and regional strategies and business plans; supports advancement of innovative solutions; pursues new business opportunities; and drives effective internal and external engagement to maximize Pactโs impact across the globe. Across all aspects of its role, the Programs Department adheres to and promotes a culture of inclusion, accountability, and respect.
Position Overview
Pact, Inc. seeks a Provincial Hub Manager to work on the recently awarded, five-year USAID/Zambia Integrated HIV and Health Activity (ZIH) contract. ZIH will support the USAID and PEPFAR objectives of 95/95/95 and providing service delivery and technical assistance to improve Maternal, Newborn, and Child Health (MNCH) and Family Planning & Reproductive Health (FP/RH) services. ZIH will improve, sustain, and further integrate HIV/AIDS, MNCH and FP/RH services at the health facility and community levels and ensure that client-centered, high-impact, high-quality services are available to all Zambians.
The Provincial Hub Manager will manage a Provincial-level ZIH office and team of technical, monitoring and evaluation, finance, HR and logistics staff, including Pact and sub-partner staff. The Provincial Hub Manager will oversee planning, implementing, and monitoring of program activities in the assigned Province, and will oversee multiple District-level hub offices in the Province. The Provincial Hub Manager will serve as the senior-most representative of ZIH at Province level and will be the point of contact for GRZ, USAID, and other stakeholders at Province level.
This is a Zambia based local Position and open to Zambian nationals only.
Key Responsibilities
Provide strategic leadership, oversight and management for the Provincial Hub including management of Pact assets. Ensure bidirectional communication and feedback between the Provincial Hub team and the Lusaka and Technical Hub teams. In collaboration with technical advisors, provide technical guidance to ensure high quality integrated technical programing within the Province while ensuring full integration of all technical components. Be accountable for timely program implementation according to the workplan and budget, identifying proactive solutions to challenges, and achieving the Provinceโs high-frequency, monthly, quarterly and annual targets. In coordination with the Senior Program Manager and District Hub Coordinators, develop and maintain relationships with Provincial and District government, USAID regional office personnel, other USG implementing partners, and other stakeholders to plan, implement, and monitor program implementation. Lead Province team in developing annual workplans and budgets at Province level. Lead Province team in preparing high quality, timely progress reporting. Ensure that Pact has the necessary human resources for program implementation, including sourcing external consultants and working with subpartners as required. Monitor performance and deliverables of sub-partners. Productively partner and collaborate internally with other Pact departments, including program, technical, grants, finance, administration and procurement to ensure that portfolio-wide support is given. Collaborate with the Senior Program Manager and other teams to ensure Province and District ZIH staff receive all needed technical, operational, and administrative support to deliver quality and timely results in all project activities. Comply with Pact policies and requirements and enhance the same among Provincial Hub staff with respect to health and safety, child safeguarding, anti-fraud and other relevant policies and procedures. Oversee Provincial Hub budget including tracking spending, disallowed cost, review and approve staff travel requests, travel reports, partnersโ cash requests and liquidation reports, approve all Provincial Hub expenses, etc. Ensure that Pactโs internal control system is strongly functional within the Provincial Hub, and that Pact and subpartner staff comply with Pact policies and donor rules and regulations. Ensure proper implementation of Pactโs performance management systems for direct reports. This includes setting annual performance goals, conducting one to one meeting, proactively addressing performance issues through regular, constructive, and honest feedback, and coaching and identifying necessary staff development needs for direct reports. Ensure that all vacant positions at Province and District levels are filled in a timely way by working closely with the Senior Program Manager and HR department. Provide mentoring, guidance and training on Pact policies, procedures, tools, and methodologies, as needed to the team members and models best practices; advises and trains other team members. Coordinate joint supportive supervision visits including with USAID regional staff, Provincial government and other stakeholders to monitor project implementation progress, quality of services delivered to beneficiaries, and data quality. Promote collaboration with the Technical, Grants, Contracts & Compliance, Finance & Administration, HR, and M&E teams within Pact to ensure cross fertilization of ideas and information across and within the Provincial Hub. Represent ZIH in public events and meetings and coordinate with other donor funded programs. All other duties as assigned.
Employee complies with all company policies and procedures, including completing all compliance training topics by the deadline to satisfy each and receiving the corresponding acknowledgment statement that the training has been completed.