Community & Clinical services Integration Coordinator

Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience, improve accountability, and strengthen knowledge and skills for sustainable social impact.

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Position Overview

Pact, a non-profit organization based in Washington, DC, is implementing the USAID Zambia Integrated Health Activity. The Activity supports USAID and PEPFAR objectives of 95/95/95 and provides service delivery and technical assistance to improve Maternal, Newborn, and Child Health (MNCH) services. USAID Zambia Integrated Health improves, sustains, and further integrates lifesaving HIV/AIDS and MNCH services at the health facility and community levels and ensure that client-centered, high-impact, high-quality services are available to all Zambians. The Community and Clinical Services Integration Coordinator contributes to realizing this purpose by:

Key Responsibilities

Work with DHO and facility teams to recruit volunteers with appropriate skills set for the USAID
Zambia Integrated Health Activity.
 Conduct capacity building, training, mentorship and support to the volunteers and ensure
provision of high-quality, client-centered HIV, TB/HIV, MNCH, and FP/RH services, products, and
information is integrated in target facilities and communities’ catchment areas.
 Coordinate CBVs to ensure that clients’ treatment and adherence is sustained, and retention
rates are above 90 percent.
 Day to day supervision of volunteers and setting of daily/weekly/monthly targets, trouble
shooting and timely resolution of any gaps to ensure that targets are met.
 Facilitate provision of logistics including tools, equipment and materials to volunteers to carry
out facility and community outreach integrated activities.
 Support in designing, implementing, and overseeing activities to create demand for integrated
HIV, TB/HIV, MNCH, and cervical cancer screening and referral services in the community and
ensure that key community stakeholders and structures are mapped and involved in advocacy
and community engagement activities.
 Support CBVs in tracking patients and ensuring that treatment schedules and testing regimens
(e.g. VL, EID) are adhered to, including linking patients to access appropriate integrated services
that are critical for their own health, as well as services to prevent HIV transmission to
uninfected sex partner(s) and children.
 Support CBVs to implement high yield strategies such as index testing, Partner Notification
Services (PNS) and Sexual Network Strategy (SNS).
 Support CBVs to ensure adolescent/youth friendly HIV services are available at the facilities and
in the communities.
 Ensure that the rules of confidentiality are adequately enforced in all Services.
 Work with the Strategic Information Assistant (SIA) and volunteer teams at facility level to
conduct triangulation of client data in registers i.e. ensure clients are linked to appropriate
services and are receiving services as per schedule.
 Assemble, organize, and submit data on priority interventions ensuring that all records are kept
up to date.
 Support mainstreaming of mental health among the target program population as part of the
integration health package.
 Conduct regular review meetings with the facility staff and volunteers and ensure quality
improvement plans are developed with appropriate interventions identified and implemented
to address any gaps identified.
 Use community led tools to monitor the implementation of SBC activities and all aspects of
demand creation and mobilization and delivery of community service activities in the target
communities ensuring that SBC objectives, targets, and deliverables are achieved on time.
 Contribute to the documentation of best practices, lessons learnt and human interest / success stories including project activity reports.

Basic Requirements

• Bachelor’s degree or diploma in Public Health, Nursing, Clinical Medicine, Social Work,
  Development Studies from an accredited University
• 3 to 5 years’ relevant experience at facility/District level in HIV, TB, MNCH, and or FP demand creation and service provision.

  Preferred Qualifications

  Demonstrated competencies in developing and implementing SBC activities and community
  engagement processes for demand generation and uptake of HIV, TB, MCNH, and/or FP services
  in large-scale, complex, international development assistance programs, preferably with USAID
  and PEPFAR- funded programs.
   Training in psycho-social counselling and Certificate in HIV Prevention, Treatment, Care and
  Support is a MUST.
   Demonstrated experience in capacity building/training using participatory tools including use of
  community led monitoring tools.
   Demonstrated experience in supervision, mentorship and coaching of volunteers to provide
  quality integrated services.
   Computer proficiency in Word, Excel and PowerPoint and internet required.
   Demonstrated skills in problem solving and consensus building. mature, innovative and a selfstarter
  who can work with minimum supervision.
   Demonstrated ability to work in complex environments, and work with and between different
  stakeholders.
   Ability to develop and maintain strong relationships with relevant stakeholders.
   Strong professional written and oral communications skills in English and ability to communicate
  in a local language of the given province.