Program Manager - Peace and Conflict - Maiduguri, Nigeria

  • Added Date: Friday, 20 March 2020
  • Deadline Date: Sunday, 19 April 2020

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

Program / Department Summary

The peacebuilding and conflict management portfolio in Northeast Nigeria currently consists of two distinct, but interconnected programs, representing a major pillar of Mercy Corps' country strategy. The Northeast Conflict Management Stabilization (NE-CMS) program is funded by the UK Department for International Development (DFID) to improve security and reduce support for violence in Borno State. Following two previous phases of the program starting in August 2016, the NE-CMS program entered Phase III in August 2019 for an additional two-year implementation period, which is expected to result in:

  1. Citizens are more civically engaged, and civilian government are more transparent and inclusive in addressing community needs around service delivery
  2. Communities demonstrate improved trust and social cohesion within and between actors at the local level
  3. Local decision-making spaces and peacebuilding processes are equitable and inclusive of marginalized social groups, especially youth and women.

The program is implemented in a consortium of international and national partners, with Mercy Corps being the lead. The program aims to achieve these outcomes through a range of activities: engaging government stakeholders in capacity building and mentorship, while supporting traditional leaders and communities to conduct advocacy and accountability activities; encouraging community-based dialogue and psychological trauma healing among diverse stakeholders to generate trusting relationships, nurture reconciliation, and mitigate potential future crises; and establishing parallel safe spaces for women and youth to ensure that they can effectively learn, build confidence, and contribute to peacebuilding.

The Using the Airwaves for Stability in the Lake Chad Basin (UAS-LCB) program is funded by the US Department of State, Trans-Saharan Counterterrorism Partnership (TSCTP) and is implemented directly by Mercy Corps in partnership with a local, indigenous radio state. Starting in September 2017 and ending in September 2020, the program seeks to use radio as a means to generate constructive public dialogue and debate in order to inform more participatory and effective policies, practices, and communications channels related to reintegration and reconciliation for communities in northeast Nigeria. The program seeks to achieve this result through capacity building of its radio partner, engagement with local Radio Listening Groups, and radio-based and in-person peace messaging.

General Position Summary

The Program Manager (PM) will provide overall leadership, technical oversight, management and strategic vision of the peacebuilding and conflict management programs, while managing staff and resources to ensure that the programs meet their targets and deliverables on-time, on-scope and within budget. The PM will supervise key program staff and ensure high program quality. The PM will be responsible for ensuring strict adherence to internal Mercy Corps policies and procedures as well as donor rules and regulations. The PM will represent the programs to donors, relevant government entities, partners, other implementers and external stakeholders with support from the Field Director. The PM will work closely with the program team and support departments to ensure effective program coordination and implementation, monitoring and evaluation, quality assurance and accountability.

Essential Job Functions:

STRATEGY AND VISION

  • Contribute to Mercy Corps Nigeria countrywide and regional conflict management, peacebuilding, and governance strategy development.
  • Contribute to collective vision and direction for the peacebuilding and conflict management programs to achieve highest level of impact.
  • Ensure high quality of the programs through innovation, active pursuit of lessons learned, adaptability to changing dynamics, and integration of related programming for increased impact.
  • Collaborate with other internal agency units to drive forward quality and innovation of Mercy Corps Nigeria's peacebuilding, conflict management and governance programming in Northeast Nigeria.

PROGRAM MANAGEMENT

  • Ensure program is on-time, on-scope and within budget.
  • Structure his/her team to ensure that all program aspects meet the highest programmatic standards and adhere to industry norms/regulations.
  • Maintain regular communication and coordination with international and local consortium partners and external organizations to ensure leveraging each organization's technical expertise and connections in Northeast Nigeria.
  • Work with HQ and field experts to design robust implementation strategies for each component of the program.
  • Ensure the monitoring of all grant agreements for compliance with Mercy Corps policies and procedures as well as donor/government/external rules and regulations.
  • Oversee the performance of sub-grantees, consultants and contractors.
  • Set up and maintain a strong monitoring, evaluation and learning system to ensure that all program aspects are documented and archived according to internal/donor requirements.
  • Ensure the program is in alignment with Mercy Corps' principles, values and the program's strategic plan.
  • Ensure all program management minimum standards are met (including risk management, issues management).
  • Ensure optimal integration of all program components for maximum impact.
  • Coordinate the implementation of program activities in all locations; ensure implementation of activities is on-time, on-scope and on-budget using effective management systems to reach desired impacts.
  • Create and maintain systems ensuring effective and transparent use of financial resources for timely reporting according to Mercy Corps and donor policies and procedures.
  • Identify and manage links with existing and planned donor interventions that promote governance and peacebuilding in target communities in Borno State.
  • Ensure that program implementation is responsive to communities and partners, and aligned with Mercy Corps principles, values and strategic plan.
  • Ensure effective technical oversight and collaboration with local NGO partners to implement program activities.
  • Support the design and implementation of relevant surveys, need assessments, data and information collection for on-going monitoring and learning.
  • Organize and conduct monitoring visits to the project sites and host visitors and donors, as needed.

TEAM MANAGEMENT

  • Create a work atmosphere of mutual respect conducive to professional growth and development of excellent personnel at all levels.
  • Implement, and ensure all staff members are effectively using, the performance planning and management system, establishing performance expectations and regularly providing constructive feedback.
  • Promote accountability by conducting staff annual performance reviews with direct supervisees and ensuring that supervisory staff personnel do the same.
  • Recruit new program staff as necessary, and ensure that program staff receive necessary inductions and training (including program management certification where required).
  • Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
  • Draft and/or review scopes of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.**FINANCE & COMPLIANCE MANAGEMENT**

  • Ensure all internal control procedures are adhered to and that necessary measures are put in place to ensure high standards of accountability and compliance.

  • Proactively develop and implement budget scenarios at key program implementation stages to ensure timely spending of funds in accordance with donor requirements.

  • Ensure all internal and external reports are produced to donor and Mercy Corps standards.

PROGRAMME SUPPORT

  • Coordinate with program, finance and administration staff to ensure operational systems are in place to support field activities (including logistics, procurement, security, administration and human resources).

INFLUENCE & REPRESENTATION

  • Represent Mercy Corps to government, donors, NGOs and other relevant events at national and regional level.
  • Coordinate activities with partners, sub-grantees, government and other implementers, as well as with other Mercy Corps global staff.
  • Communicate effectively to ensure overall project targets and donor obligations are met.
  • Design and pursue research initiatives designed to increase the evidence base around Mercy Corps conflict management, peacebuilding, and governance programming, and other related areas.

ORGANIZATIONAL LEARNING

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

SECURITY

  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.
  • Work closely with Mercy Corps Nigeria country team's security focal point to develop and maintain systems that ensure the safety and security of the team in all aspects of its implementation process.

ACCOUNTABILITY TO BENEFICIARIES

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility: Deputy Program Managers, Partnership Manager, Governance & Advocacy Coordinator, Senior Program Officer for Conflict Management, Program Officer for Social Inclusion

Accountability

Reports Directly to: Field Director

Works Directly With: Program teams, Finance Department, MEL, Operations, Security, Program Quality

Knowledge and Experience

  • MA/MSc or equivalent experience in international relations, development, management, economics or other relevant field.
  • Strong management skills, with good knowledge of relevant cross-cultural issues.
  • Five years of management experience in progressively responsible positions, preferably in conflict management, peacebuilding and/or governance technical areas.
  • Experience leading the implementation of multi-sector integrated programs, with particular expertise in dialogue, women's and youth empowerment, advocacy, and trauma healing approaches.
  • Ability to work independently in the field and show initiative. Demonstrated attention to detail, ability to follow procedures, meet deadlines and work cooperatively with team members.
  • Strong interpersonal and communication skills; ability to develop good relationships with a wide range of actors required.
  • Experience representing the organization and its interests to a diverse range of local stakeholders, host government officials, and local and international partners.

Success Factors

A successful Program Manager will combine exceptional management skills and technical peacebuilding expertise. S/he will be able to develop, implement and manage a large, multi-sector program and. S/he will have a strong spirit of participatory management and mentorship, with a strong ability to interact effectively with international and national personnel and build the capacity of individual staff and teams. The PM will have a demonstrated ability to multi-task, meet deadlines, and process information for effective adaptive management simultaneously across multiple programs. . The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Living Conditions / Environmental Conditions

The position will be based in Maiduguri, Borno State, Nigeria and requires frequent travel to other field locations as well as Abuja. Considering the frequent travel from/to different field locations, this position will require flexibility in terms of accommodation and logistics. Housing in the field will be in hotels or guesthouses where available. Security in the field locations require additional vigilance and accessibility will be reassessed continuously. Access to good medical services in the field is limited. Phone communication, internet, electricity and water is available but might be erratic.

The location is eligible for hardship and R&R benefits. Given the nature of the response, working hours require flexibility and working through weekends/evenings might be necessary.

  • MA/MSc or equivalent experience in international relations, development, management, economics or other relevant field.
  • Strong management skills, with good knowledge of relevant cross-cultural issues.
  • Five years of management experience in progressively responsible positions, preferably in conflict management, peacebuilding and/or governance technical areas.
  • Experience leading the implementation of multi-sector integrated programs, with particular expertise in dialogue, women's and youth empowerment, advocacy, and trauma healing approaches.
  • Ability to work independently in the field and show initiative. Demonstrated attention to detail, ability to follow procedures, meet deadlines and work cooperatively with team members.
  • Strong interpersonal and communication skills; ability to develop good relationships with a wide range of actors required.
  • Experience representing the organization and its interests to a diverse range of local stakeholders, host government officials, and local and international partners.

PI119189893

Apply Here

This vacancy is archived.