ICT Technical Assistant Myanmar Maungdaw

Position:                                   ICT Technical Assistant (asset focal) 

Reports to:                                Field Office Coordinator

Category and Level:                   Grade 4, Step 1

Supervision of:                           Nil

Duty station:                             Maungdaw, Rakhine Area

Duration and type of contract:     Up to December 2024

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1. Role and responsibilities

   The following is a brief description of the role.

   Generic responsibilities

   These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

2. Implement NRC’s ICT policies & guidelines at area and field office level
3. Ensure data and network system security
4. Ensure that network access privileges, applications, data storage and regular backups are configured and maintained
5. Implement and update a data disaster recovery plan (back up)
6. Schedule computer related services, maintenance and license renewals
7. Ensure installation and maintenance of protection services (anti-viruses and firewalls) 
8. Plan network upgrades, expansions and replacements 
9. Provide ICT support and trainings to staff
10. Ensure assets / inventories are registered and regular update in monthly report 
11. Participate in the procurement processes of ICT equipment with technical support

    Specific responsibilities

    These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

    ICT equipment control & maintenance

    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

    ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

12. To ensure all ICT equipment and related devices are work properly
13. Overall responsible for the office’s asset and inventory management, in line with NRC policies and local SOPs, responsible for recording all assets in the Unit4 asset (including data and supporting documents for each asset). 
14. In charge of monthly reporting of the asset register and prepare reporting and follow-up of all assets-related incidents (loss, damages, misuse).
15. verify the handover and transfer of assets are properly registered in the system, with all necessary supporting documents.
16. Work with logistics focal to follow up asset or inventory items registration process
17. To perform assets and inventories count check in every six months.
18. To submit monthly asset report every first week of the month to Country Office
19. Proper monitoring and maintenance procedures for ICT equipment including Internet Service Provider (ISP) agreement for office.  
20. Construct regular data backup system and provide technical knowledge for NRC staff if needed
21. Regular follow up for NRC’s standard antivirus data updating and license renewal
22. Ensure data storage system is protect well and always updated in second storage device

    Other ICT related supports

23. To create NRC email for new staff members as per HR department requested. 
24. To provide ICT orientation for new staff members to aware of NRC’s ICT rules and regulations.
25. Identify and advice on IT and equipment needs, including obtaining quotations and recommendation for procurement
26. Coordinate with ICT officer from AO/CO for technical related issue and monthly asset report 
27. Perform any other operational need that might be requested by line manager

    Critical interfaces

    By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: 

28. Finance Department, Support Service Departments in CO/Field/Area Office
29. External Suppliers
30. Respective Program Departments
31. Competencies 

    Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

    1. Professional competencies 

    These are skills, knowledge and experience that are important for effective performance.

    Generic professional competencies for this position:

32. Experience in working at ICT field in a humanitarian/recovery context
33. Diploma in related field and / or related practical experience, including any training courses relevant to the post 
34. Previous experience from working in complex and volatile contexts desirable but not essential 
35. Documented results related to the position’s responsibilities
36. Working knowledge of English both written and spoken 

    Context related skills, knowledge and experience (shall be adapted to the specific position): 

37. Timely delivery of ICT service upon request
38. Ability to priority task and respond to urgent request 
39. Ability to work under pressure, independently and with limited supervision 
40. Ability and willingness to work and travel (occasionally) under difficult circumstances.
41. Security, political and cultural awareness 

     2. Behavioral competencies 

    These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

42. Planning and delivering results
43. Coping with change 
44. Working with people
45. Handling insecure environments
46. Performance Management

    The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: 

47. The Job Description
48. The Work and Development Plan
49. End-of-trial Period Performance Review Template
50. The Competency Framework The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.