HR Pension and Insurance Coordinator

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1.     Organizational Context

a.    Organizational Setting

The position is located in the Human Resources Operations Service of the Human Resources Management Department. The Human Resources Operations Service provides a center of excellence for the delivery of efficient services relating to operational HR management within a culture of customer service and continuous business improvement, knowledge sharing and innovation. The Service contributes to the Human Resources Management Department's ability to support the effective achievement of WIPO's program results.

b.    Purpose Statement

The incumbent is responsible for overseeing the work of the HR Pension and Insurances Unit, which entails accurate and timely administration of, and provision of advisory services on, the Organization's pension schemes through the United Nations Joint Staff Pension Fund (UNJSPF) and the WIPO (closed) Pension Fund and insurance policies to staff members, retirees and their dependents.

c.    Reporting Lines

The incumbent works under the direct supervision of the Head of the HR Operations Service.

2.      Duties and Responsibilities

The incumbent will perform the following principal duties:

a.   Plan, monitor, control and report on the work of the unit; assists the Head of HR Operations Service in managing financial, human and other resources of the unit in accordance with the results-based management framework; evaluate and monitor individual and team operational performance levels and follow up as appropriate.

b.   Develop, monitor and provide authoritative advice on the implementation and interpretation of staff collective insurance terms, as well as the WIPO, the WIPO (closed) Pension Fund and the UNJSPF Regulations and Rules, and the respective derived policies and procedures.

c.   Provide proactive advice in sensitive staff litigation cases in relation to medico- legal issues, liaise and manage correspondence with the medical service, the insurers, the legal Office, the staff member and/or their lawyers; recommend appropriate action to senior management.

d.   Represent HRMD in internal working groups and meetings; prepare and present technical papers; participate in the inter-agency meetings and other bodies focusing on pension and insurance issues, procedures and policies; maintain and enhance collaboration at the common system level in the area of pension and insurance.

e.   Supervise reporting documents for the UNJSPF, the WIPO (closed) Pension Fund Board, the General Assembly and the WIPO Insurance Committee; certify payments for monthly pension complements for the WIPO (closed) Pension Fund; provide data and clarifications for actuarial studies and undertake joint verification with external consultants; provide information to financial auditors for the annual audit to review processes and calculations.

f.    Analyze existing staff insurances and recommend enhancements for insurance coverage; organize the tender process in accordance with established policy; negotiate contract terms and ensure corresponding implementation in the regulatory framework, work procedures and internal systems.

g.   Perform other job-related duties as required.

3.      Requirements

Education (Essential)

First-level university degree in human resources management, finance, legal, business or public administration, or related field.

Experience (Essential)

At least six years of relevant professional experience in human resources management, administration, pension, insurance or related area, of which at least three at the international level.

Professional experience in the field of pension or staff insurance is required.

Experience in managing and analyzing large samples of HR, financial and customer data.

Experience in analyzing, defining and improving of business processes and related technical specifications for Enterprise systems and tools.

Experience (Desirable)

Relevant experience in a UN or other international organization.

Experience in Human Resources Management.

Managerial experience.

Language (Essential)

Excellent knowledge of English or French and good knowledge of the other language.

Language (Desirable)

Knowledge of other UN official languages.

Job Related Competencies (Essential)

Excellent knowledge of pension & insurance benefits, and current HR management practices, procedures & best practices.

Good knowledge of HR policies; objectivity & commitment to the fair & consistent application of rules & procedures.

Strong understanding of the collection & application of HR, financial & customer data to improve critical business outcomes.

Sense of discretion and high degree of professionalism.

Client oriented with the ability to deliver high quality service, improving service execution, delivery & outcomes.

Strong analytical skills to produce accurate & clear financial and management reporting.

Problem-solving skills; initiative in resolving complex & sensitive issues; judgment, tact & discretion.

Excellent oral & written communication skills; ability to present & promote WIPO's position on HR matters in a clear, concise and accurate manner.

Ability to lead & motivate staff, including through change processes. Excellent organizational & time management skills. Ability to manage competing priorities.

Excellent interpersonal skills. Ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity & respect for diversity.

Knowledge of HCM (e.g. Workday, Oracle, Success Factors) and Case Management Applications (e.g. Service Now, Salesforce).

Highly computer literate, very good command of Office suite applications (Word, Excel, Outlook, PowerPoint) and related business and communications tools.

Job Related Competencies (Desirable)

Good knowledge of pension and insurance benefits in UN common system organizations.

4.      Organizational Competencies