HR Business and Data Analyst

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

This post is a limited-term fixed-term post.

1.     Organizational Context

a.    Organizational Setting

The position is located in the HR Data and Technology Unit of the Human Resources Operations Service, Human Resources Management Department. The HR Data and Technology Unit leads the digital transformation efforts of HRMD by leveraging the power of data and technology to deliver people-centric solutions that enable informed decisions, effective business processes that meet the HR-related needs of business, and facilitates the coordination, implementation and maintenance of HR-related data and IT-solutions.

b.    Purpose Statement

The Business Analyst is expected to develop effective reporting tools for HR data and analytics on talent management, to support redesigning and digitalization of HR-related business processes and to lead and coordinate the development of HR-related data and IT solutions, in close cooperation with the business owners and WIPO’s IT system delivery teams.

c.    Reporting Lines

The Business Analyst reports to the Manager, HR Data and Technology Unit.

d.    Work Relations

S/he works closely with colleagues from the Talent Management Service and HR Operations as well as other stakeholders across the Organization, especially with WIPO’s IT system delivery teams.

2.     Duties and Responsibilities

The incumbent will perform the following principal duties:

a.  Contribute to the development of a strategic vision and roadmap for people analytics to provide HRMD and business leaders with greater access and visibility to human capital data and analytics.

b.  Build awareness of analytics solutions and best practices to foster the creation of a data-driven culture, related competencies and data literacy across HRMD.

c.  Identify needs in relation to data collections, analyze talent management data, develop models, identify trends, generate insights and apply story-telling approaches, that contribute to the organizations capacity to make data-driven decisions on HR-related matters.

d.  Design, prototype, test and implement effective reporting and data-visualization tools in close cooperation with WIPO’s IT system delivery teams, that provide HRMD, WIPO business leaders and external stakeholders with the necessary insights on human capital data and analytics.

e.  Coordinate the development, production, automation, maintenance and delivery of regular people metrics and reports, to monitor KPIs and dashboards to help influence and drive strategy and take informed decisions.

f.   Analyze and document current HR-related business processes, IT solutions and user journeys, propose improvements and optimizations for streamlining those and identify indicators to measure benefits.

g.  Propose and implement suitable tools and techniques including further automation of employee and manager self-service processes to enhance employee experience.

h.  Identify and analyze evolving business needs, gather and document user requirements for HR-related IT tools, work in close cooperation with WIPO’s IT system delivery teams on drafting related technical specifications, prototyping, user testing and implementation of necessary changes to HR-related IT solutions to ensure that tools are built and enhanced according to business needs.

i.   Perform other duties as required.

3.     Requirements

Education (Essential)

First-level university degree in Business Administration, Computer Science, Information Management, Statistics, Mathematics or related field. Any other first-level university degree complemented by relevant experience may be considered.

Experience (Essential)

At least six years of relevant professional work experience, of which at least two years in working with HR data, in the business intelligence and/or people analytics fields.

Experience in analyzing a wide range of HR metrics and/or talent data, developing data models, identifying trends and generating insights.

Experience in analyzing and improving HR-IT systems and processes, in particular, in supporting an HR function in its digital transformation.

Experience in developing dashboards using data visualization tools such as Tableau or Power BI.

Experience (Desirable)

Experience with agile project methodologies.

Experience in using tools to document Use Case Diagrams, Data and Process Flow Diagrams etc.

Language (Essential)

Excellent knowledge of written and spoken English.

Language (Desirable)

Knowledge of other UN official languages, particularly French.

Job Related Competencies (Essential)

Solid HR domain knowledge and excellent understanding of challenges and opportunities related to application of people analytics.

Ability to analyze a wide range of HR data, to develop data models, identify trends, generate insights, and apply story-telling approaches.

Critical thinking to balance complex situations and think with a combination of set-in-stone processes and outside-the-box thinking.

Strong interpersonal, communication and collaboration skills. Ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.

Demonstrated ability to handle confidential and sensitive information in an appropriate manner.

Job Related Competencies (Desirable)

Knowledge of data science languages such as R, Python, SPARK, MATLAB etc..

4.     Organizational Competencies

1.    Communicating effectively.

2.