This is a hybrid position which requires 8 days per month in our office in Washington DC. Existing work authorization is required at the time of application submission as WRI is unable to sponsor any visa work sponsorship for this position. To be eligible for this position, you must be a resident of DC, Maryland or Virginia at the start of employment.
About the Program:
Now is the time to move from commitments to action on climate changeโWRI is at the forefront of this urgent transition. WRI's Global Development Department builds relationships and coordinates fundraising to help the Institute deliver results and bring about a more equitable and sustainable world. WRI's Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, and sharing knowledge across the sisterhood of WRI offices. This is done by targeting standards of performance and measuring efficiency and effectiveness across the sisterhood of offices.
Job Highlight:
Reporting to the CRM Solutions Architect along with a dotted line reporting to the Senior Manager, Development Operations, you will be responsible for database administration and maintenance, including data integrity, reporting needs, and training of development staff. You will liaise between Developmentโs end users and the CRM team. Serving as both a subject-matter expert and technical lead, you will ensure that Salesforce is fit for purpose and that all members of Developmentโs global network are incorporating Salesforce into their daily workflows to derive maximal benefit from the tool. You will develop user stories, verify requirements, and help maintain existing functionality and the building of new functionality. Your daily work will allow the Development department to perform the data analysis required for strategic decision-making and to develop metrics and reports critical to assessing the success of our fundraising. You will be the first-level support for the Development Directorateโs Salesforce users and will oversee Developmentโs processes and data flows. You will be supported by the CRM and Development Operations teams. Salesforce is a foundational tool for the Development team, and you will help drive the fundraising effectiveness and efficiency of the database.
What will you do:
CRM Administration (70%):
- Collaborate daily with the CRM Manager to support users, implement new system features, and build fixes while adhering to stated best practices Assist with the gathering of detailed functional requirements stating project scope and desired outcomes
- Support the design, development, and deployment of large-scale enterprise solutions globally
- Improve data quality through a combination of manual and bulk data cleanups working independently or together with data owners
- Monitor data quality and system usage indicators, raising concerns and trends to the attention of the CRM Solutions Architect and the Senior Manager, Development Operations
- Implement dashboards and reports and monitor integrations and connections within the CRM platform or other relevant reporting/analytics tools within Salesforce to support fundraising goals and improved collaboration across sectors
- Manage and provide ongoing support related to CRM integration/apps such as GeoPointe, Classy, wealth screening tools, etc
CRM Adoption and Engagement (30%):
- Provide new user onboarding and ongoing user training
- Interact daily with Development Salesforce users to drive increased adoption of and interest in Salesforce
- Document business processes, system interactions, and data flows and develop and update guidelines and training materials as needed
What will you need:
- Education: You have completed a bachelorโs degree in computers, information technology, management, marketing, operations or related area
- Experience: You have a minimum of 3 years full-time work experience in data analysis and process flows to include data analyst or operations analyst experience
- Experience using Salesforce or other customer relationship management tools (Monday.com, Blackbaud, Hubspot) to develop business solutions
- Above-average mastery of Excel
- Experience documenting business processes, system interactions, and data flows
- Experience working independently and proactively as it requires alternating between periods of intense collaboration and spells of solo/heads-down work
- Experience managing multiple projects and priorities
- Excellent troubleshooting, data analysis, and problem-solving skills
- Familiarity with fundraising processes helpful, but not required Salesforce Admin certificate is preferred, but not required
- Languages: Verbal and written English proficiency
- Requirements: Existing work authorization is required where this position is based. WRI is unable to authorize visa work authorization
Potential Salary: US salary range is between 69,000 and 73,000 USD. Salary is commensurate with experience and other compensable factors.
How to Apply: Please submit a resume with a required cover letter by the date of 15 Aug 2024. We are unable to consider your application without a cover letter.
You must apply through the WRI Careers portal to be considered.
What we offer:
- Access to the WRI global network with the opportunity to exchange with and learn from passionate colleagues working at the cutting edge of their fields across Asia, Africa, Europe, Latin America and the US
- The chance to have an impact and to develop your career within a mission driven organization with access to varied learning and training opportunities.
- A workplace that strives to put diversity and inclusion at the heart of our work
- The opportunity to join and get involved in different working groups and affinity groups to shape the future of WRI
- Commitment to hybrid working model with flexible working hours
- Generous leave days that increase with tenure
- Medical Coverage, Dental Coverage, Vision Coverage, retirement plan access and employer contribution, Paid Time Off
About Us:
Founded in 1982, World Resources Institute (WRI) is an independent, nonprofit global research organization that turns big ideas into action at the nexus of environment, economic opportunity, and human well-being. We are working to address seven critical challenges that the world must overcome this decade to secure a sustainable future for people and the planet: climate change, energy, food, forests, water, sustainable cities, and the ocean. WRI has a global staff of over 1,800 people with work spanning 60 countries. We have offices in Africa, Brazil, China, Europe, India, Indonesia, Mexico, Colombia and the United States, as well as a growing presence in other countries and regions.
The foundation of our work is delivering high-quality research, data, maps, and analysis to solve the worldโs greatest environment and international development challenges and improve peopleโs lives. We work with leaders in government, business, and civil society to drive ambitious action and create change on the ground. Equally important, we bring together partners to develop breakthrough ideas and scale-up solutions for far-reaching, enduring impact.
Our mission and values:
WRIโs mission is to move human society to live in ways that protect Earthโs environment and its capacity to provide for the needs and aspirations of current and future generations.
Our values are shared ideals that bind us together: Integrity, Innovation, Urgency, Independence and Respect.
Our culture:
WRI is committed to advancing gender and social equity for human well-being in our mission and applies this principle to our organizational and programmatic practices. We are committed to providing equal opportunities in employment;