Cash and Markets Officer (Information System Operations) Ukraine

All NRC employees are expected to work according to the organization’s values. To be dedicated, innovative, inclusive, and accountable are attitudes and beliefs that shall guide our actions and relationships.

1.1. Background:
The Norwegian Refugee Council has been present in Ukraine since 2014, helping more than 700,000 people with food, shelter, water, sanitation, and legal assistance. The rapid change of situation in February 2022 during which the whole of Ukraine became affected by the conflict required a significant scale-up of emergency programs. In response to the large-scale of displacement of refugees fleeing Ukraine, NRC has set up humanitarian operations for refugees arriving in Poland, Romania, and Moldova. NRC will respond, focusing on an integrated approach that combines our sectoral areas of expertise – education, protection, urban displacement outside camps, legal aid (ICLA), and shelter – working to a great extent through local partners.
The bulk of NRC’s response is through Multi-Purpose Cash Assistance, leading to the creation of a regional Cash and Markets team that supports the work carried out by the Ukraine Country Office Cash and Markets team. This regional team focuses on coherence (ensuring tools and approaches are standardized across the response), creativity (focusing on innovative thinking), collaboration (working with different departments and teams across NRC), accountability (being honest and transparent about challenges and successes) and creating an enabling environment whereby tools and skills are shared across NRC.c

1.2. Role and responsibilities
1. Adherence to NRC policies, guidance, and procedures.
2. Participate in the development of relevant cash projects.
3. Support Cash project implementation (activities, and project documentation) in line with proposals, strategies, donor requirements, and officials' SOPs (System Operation processes).
4. Give technical support and ensure high technical quality of projects.
5. Promote the rights of IDPs/returnees in line with the advocacy strategy.
6. Elaborate the requests from the CFM Team (complaints, feedback, questions).
7. An ability to work under pressure and minimal supervision.
8. Support in the development of SOPs as requested.
9. Ensure proper filing of all support documents.
10. Prepare and develop status reports as required by management.

1.3. Specific responsibilities:
1. Verification and preparation of lists of individuals for financial assistance by internal NRC’s norms and processes (Excel and PDF formats).
2. Close collaboration with the CFM (Community Feedback Mechanism Team) department regarding any requests, applications, feedback, complaints, specific situations, or payment statuses related to our financial assistance project.
3. Processing of the list of individuals requiring deduplication/removal through the WFP BuildingBlocks system.
4. Working with the RedRose financial platform: tracking successful and rejected payments and sharing the results with the CFM (Community Feedback Mechanism Team) and reporting to the Cash and Markets Coordinator (Information Systems).
5. Send notifications through the NRC Reach platform or alternatives for the list of individuals registered for financial assistance.
6. Assistance in conducting emergency MPCA (rapid Multi-purpose Cash Assistance) applications for the receiving of financial assistance (preparing presentations, training sessions, occasional visits in the field of emergency).
7. Ensure paper and electronic cash records are maintained systematically on SharePoint and provide a clear auditable trail in line with NRC’s standard procedures.
8. Maintaining a mapping table to track the successful/declined transactions of financial assistance and all other related information needed for finance.
9. Support the implementation of cash assistance to ensure implementation according to plans and agreed standards.
10. Conduct Quality assurance of the digital products when required to ensure the proper functioning of project participant-facing tools and other processes.
a. Critical interfaces
 

II. Competencies
Competencies are important in order for the employee and the organization to deliver desired results. Competencies are relevant for all staff and are divided into the following categories:

2.1 Professional competencies
 

a. Generic professional competencies:
- University degree (Bachelor’s degree) in Information management, Business administration, IT, or in Development studies.
- Minimum 2 years of proven experience in information systems operation in NGO or development agencies.
- Ability to coordinate tasks and work with short deadlines
- Documented results related to the position’s responsibilities
- Experience with facilitating and leading internal organizational processes
- Fluency in English, both written and verbal
- Experience working with RedRose platform or with Multi-Purpose cash assistance is highly desirable.
 

b. Context-related skills, knowledge, and experience:
- Knowledge and adherence to EU (European Union) GDPR (General Data Protection Regulation), and data privacy mechanisms.
- Knowledge and understanding of operating business information systems.
- Knowledge of humanitarian information management functions and coordination mechanisms.
- Field experience and understanding of cash-based programming initiatives and software such as Red Rose,
- ODK, Kobo Application, or other form builders.
- Familiarity with Digital Communication Cloud Based tools such as Twilio, and Telerivet or other ‘s similar systems

2.2 Behavioural competencies
These are personal qualities that influence how successful people are in their jobs. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position:
- Strategic thinking
- Planning and delivering results
- Initiate action (be pro-active)
- Empowering and building trust
- Analyzing
- Coordinating and communicating effectively
- Influencing and consensus-building
- Communication with impact and respect
- Working with people The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.