Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
About MicroMentor
MicroMentor is the global market leader in digital business mentoring and has a proven impact on business survival and job creation. Today, MicroMentor is an inclusive and accessible social platform that enables the world's largest community of entrepreneurs and business mentors to create powerful connections, solve problems, and build businesses together.
To date, MicroMentor has built a community across geographies and cultures of over 300,000 entrepreneurs and more than 70,000 mentors globally, and has fostered more than 55,000 connections to support business growth around the globe.
MicroMentor is committed to reaching 1 million+ under-resourced entrepreneurs by 2025 with high-quality business mentoring to help mitigate the mid-term and long-term effects of the massive economic crisis they are facing through skills development, increased access to resources, business survival, and job retention and creation.
Driving this growth is the MicroMentor global team, which has quadrupled in size over the past 5 years, from just 6 staff in 2018 to more than 40 team members projected for FY24. The organization's revenue goals are projected to nearly double between 2023 and 2024 fiscal years, from $3.8 million to $6 million.
MicroMentorโs business model functions as part nonprofit and part social-enterprise, with revenue split between grants and earned income. MicroMentorโs goal is to shift the majority of its revenue generation to its commercial offerings over the next two years. In 2022 MicroMentor hired its first dedicated Business Development Manager, which brought strategic partnership management and revenue generation under one role. MicroMentorโs goal is to support its global community of users through free delivery of its online platform, while also providing a paid B2B mentoring solution to solve its clientโs mentoring needs. Our primary B2B offerings include:
MicroMentor is seeking a highly motivated Business Development Officer to drive lead generation and enterprise sales with oversight from the Business Development Manager. This role will lead key revenue functions to support meeting the enterprise's $6 million goal in FY24. The BDR will lead outbound and in-bound prospecting and lead qualification, and own relationships with at least two client/donors in the tier 3 category ($75k and under). They will be responsible for closing the equivalent of $100k in revenue within their first year, with a focus on new enterprise clients in the employee engagement space. They will take ownership of MircroMentorโs revenue processes with support from the Sales and Revenue and Finance and Administration team, such as tracking and vetting leads, managing revenue data entry and reporting in Salesforce, and scheduling and planning for MicroMentorโs sales conference calendar and revenue generation-related travel.
Essential Responsibilities
Revenue Generation Client Prospecting, Lead Generation and Qualification (40%) Generate new corporate and foundation leads, and use cold and warm outreach to move them through the pipeline Identify client needs, budget, and decision makers for the sale Address each customerโs and partnerโs unique inquiry, while providing them with the proper information and appropriate solution based on the customerโs specific needs and interests Assess client budget and find the appropriate decision makers for the sale Present offerings through decks, demos and and materials to qualify leads Understand/research the competition and drive feedback to Revenue and Programโs teams Lead client/donor research, coordination, tracking and submission of proposals, including creating initial copy for proposals and pitch decks Lead internal coordination of Mercy Corps funding approval and Go/No Go process Lead timeline, coordination, stewardship and compliance of donor and client contracts and agreements. Client Management Own relationships with up to two donor/partners in the tier 3 category ($75k and under) Accountable for raising up to $100k in revenue within the first year through closing new client deals, and/or securing unrestricted or strategically restricted grants, with the support of the revenue team. Support Partnerships and Innovations Team on client / customer service and reporting. Work with Business Development Manager and Communications team member to coordinate and implement material and themes for the quarterly newsletter to external partners and the annual impact report Work cross-functionally with the Communications and Growth team members to coordinate and streamline email lists as they relate to revenue communications Sales and Revenue Operations: Own data entry and tracking processes for sales process and grant proposals within Salesforce and Asana Manage monthly revenue reporting and tracking against quarterly Key Results Manage notes and action items for revenue-related meetings. Conference and Revenue Event Support Manage the MicroMentor sales and revenue generation conference planning, attendance and follow up. Track registration and speaker submission dates Draft speaker submission proposals Own coordination of panel and speaker participants and materials as they relate to revenue or revenue team member participation. Support Year-End-Appeal with Business Development Manager Draft messaging copy, manage email distribution and liaison with Mercy Corps teams to comply with appeal guidelinesSupervisory Responsibility None
Accountability
Reports Directly To: Business Development Manager
Works Directly With: Business Development Manager, Senior Director of Operations, Executive Director, Senior Director of Finance and Administration, Programs & Innovations Team, Impact and Insights Team
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills 3+ years experience in a B2B sales setting with mid to large sized corporate clients 3+ years experience using Salesforce to track lead generation, sales and fundraising efforts 3+ years experience with proposal development including support and writing with various clients and donors, including mid to large corporate clients, and private foundations. Must submit a writing sample of a successful proposal and perform a pitch upon request. Strong client-facing oral and written communications skills. Excellent time management, organizational and administrative skills. Proven ability to manage complex internal stakeholders and proposals, often with competing timelines. Excellent problem solving, and interpersonal skills, and ability to handle nuanced situations professionally. Ability to work across teams to develop processes for successful project management. Understanding of international development and/or social enterprises preferred.Success Factors
The successful Business Development Officer manages the nuances of complex revenue systems on a growing team, with grace and professionalism. They demonstrate self-starter drive to find new leads and get excited about closing deals, meeting client needs and managing sales processes. They are highly organized, and successfully create efficiencies in data management and revenue processes. They can track progress toward goals and gather data to support proposal development and grant reporting. They take up writing projects with alacrity, are comfortable with uncertainty and skillfully interact with cross-functional teams to complete tasks required to move projects forward. A successful Business Development Officer responds effectively to quick turn-around times and changing priorities in a fast-paced environment.
Living Conditions / Environmental Conditions
The position based in Portland, OR or US-based remote. If the candidate is remote, they must have at least 5 working hours per day overlapping with Pacific Standard work-day time zones.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.As a safeguarding measure, Mercy Corps screens all potential US-Based employees. Any offers of employment or continued employment are dependent on the successful completion of the screens which include, but are not limited to our Background Check and Interagency Misconduct Disclosure Scheme processes.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the worldโs most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Covid-19 Vaccine Policy for US-Based Employees
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status.This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.