Business and Operation Management Associate - NPSA 6- Amman - Jordan

Background
  Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
  UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.  

UNDP is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.  UNDP does not tolerate sexual exploitation and abuse, or any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.  UNDP Jordan upholds a vision focusing on the achievements of Sustainable Human Development in Jordan, ending poverty and reducing inequalities. UNDP is at the heart of the UN’s work on sustainable development and a leader for the new Sustainable Development Goals (SDGs), also known as the Global Goals. 

UNDP Jordan's 2023-2027 country programme seeks to support national efforts in enhancing people’s resilience in Jordan through robust interventions that increase people's equal access to sustainable resources, enhance green growth opportunities, and advance democratic governance, implementing a portfolio approach cutting across three outcomes focused on systematic transformation in three priority areas: (a) prosperous and productive people; (b) green and safe future pathways for climate action; and (c) holistic and transformative systems/policies and capacities across all sectors. 

In 2020, UNDP in collaboration with the Ministry of Agriculture, Ministry of Environment/Badia Restoration Programme and the Jordan Cooperative Corporation explored the opportunity to establish a permanent platform in Amman to promote the natural and socio-economic values and exhibit the local products of Jordan Badia and its adjacent rural areas. Accordingly, Tripartite agreement was signed through which the Ministry of Agriculture donated 8 donums of land located at one of the most strategic commercial zones in Amman near the 7th circle, the Ministry of Environment/Badia Restoration Programme funded UNDP to design and establish the permanent exhibition. 

The project is being implemented on two interlinked phases; the first phase comprises setting up the hardware including the design and construction of approximately 5,000 m2 exhibiting facility in accordance with eco-friendly standards and codes, whilst phase two includes installing the software and the operating programmes. 

As the construction of the exhibition comes to its end by April 2024, UNDP in close collaboration with the project partners is preparing for the next phase that aims at operationalizing the exhibition and build its effective and sustainable business model. Accordingly, UNDP intends to recruit business and operation management associate to provide process delivery and support the overall functionality and diverse facets of the exhibition business and operations. 

More specifically, The Business and Operation Management Associate will be responsible for the following tasks:

Ensure the implementation of admin, finance, and operational plans for the exhibition.

Support the exhibition's business development and sustainability.

Support to knowledge building and sharing

Any other activity required by the supervisor

Perform any other tasks assigned by the supervisor, given the nature of the project. 

4.      Institutional Arrangement

The Business and Operation Management Associate will perform his/her tasks under the supervision of the Projects Coordination Specialist at the Sustainable Green Pathways and Inclusive Growth Portfolio at UNDP Jordan Country Office; he/she will be based at the Exhibition site and will be working closely with concerned teams of UNDP JO and partners. 

5. Competencies

          Core   Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements  Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

People Management: N/A. 

Cross-functional & Technical competencies 

Thematic AreaNameDefinition Administration & Operations Documents and records management Overall document (hard or electronic) management; registry and retention policy including storing and archiving. Administration & Operations Events management (including retrerats, trainings and meetings) Support office with event management including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc. Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns. Business management Digital Awareness and Literacy Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed. Business Management Communication

Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate Channels.

6.     Minimum Qualifications of the Successful NPSA Min. Education requirements

Completion of a secondary education is required, or

A university degree in Business, finance, administration, or an equivalent field will be given due consideration, but it is not a requirement.  

- Previous experience in administrating business, profit and cost centres is required. 

- Experience in budgeting and financial management.

-Excellent computer and word processing skills.

-Previous experience in dealing with costumer care and services.

-Previous Experience in marketing services.

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  UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  
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