Only candidates who are not nationals of the country of assignment are eligible to apply to this position
Hardship LevelH (no hardship)
Family TypeFamily
Residential location (if applicable)
GradePR3
Staff Member / Affiliate TypeProfessional
* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff memberโs country of nationality.
In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2023-06-24
Job Posting End DateJuly 13, 2023
Standard Job DescriptionBusiness Analyst Organizational Setting and Work Relationships The Business Analyst is a leading professional who is expected to deliver new insight and lasting business value by leveraging the many systems, analytics and business opportunities offered by cutting edge technology. The incumbent contributes to end-to-end integration and proactively manages updates from a business transformation leadership perspective, utilizing skills and knowledge of the relevant area. The incumbent leads client-facing design sessions and related change management for the on-going renovation of work practices, their streamlining and simplification; to do so, liaises with all relevant stakeholders to document procedures, brings awareness of procedure changes, and supports process reconfiguration to help transform the Organization from a largely transactional model to a strategic business partner for field operations and senior management. S/he will be working closely with all relevant stakeholders to enhance the use of state of the art technology within the Area of Responsibility (AoR). All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCRยฟs core values of professionalism, integrity and respect for diversity. Duties - Recommend functional and technical solutions for new or amended technologic services, procedures or systems to meet the defined business use cases. - Ensure end-to-end integration of business processes across systems within the AoR. - Ensure continuous systemsยฟ support through UNHCRยฟs governance model, including managed service providers. - Undertake quality assurance of delivered work from a functional perspective (Functional testing, Integration testing, Business Process testing and User Acceptance Testing), managing Sandbox and Production environments in accordance with UNHCRยฟs governance model. - Build strong business relationship with all stakeholders with respect to applications within the AoR. - Conduct business analysis and make recommendations on how systems and analytics can be used to improve its value as a strategic partner for field operations and senior management. - Conduct quality funding analysis in a structured manner for expedited and more comprehensive outputs. - Identify and analyse funding gaps and surpluses in a systematic way so that necessary resource allocation decisions can be made by the senior management on time. - Coordinate business analysis and implementation of configuration proposals for systems within the AoR that minimize complexity, simplify processes and streamlines management procedures. - Advise on complex system design issues, including how system configuration and use of analytics can help achieve targets and key performance indicators and benchmarks, etc. - Contribute to enhanced analytics (AI, Machine Learning, etc.), reports to UNHCR senior management, e.g. on key business driver insights and performance indicators. - Coordinate change management for work practice renovation initiatives supported by the systems within the AoR. - Recommend and analyse benchmarks within the AoR with those of comparable humanitarian organizations. - Interface with the relevant counterparts and business process owners to prepare and test regular updates to the system within the AoR, including monitoring that all licensed capabilities are fully applied at all times. - Build capacity for relevant business process owners to be aware of and prepared to use new or updated system capabilities. - Build capacity, in liaison with GLDC, for relevant business process owners to develop and publish timely end-user training materials, e.g. short videos, for all future system updates and business innovation initiatives within the AoR. - Undertake and lead relevant system testing, coordinate and liaise with all levels of system support. - Prepare and develop user-friendly and cost-efficient technologic tools and business requirements within the AoR; document business requirements and later update related operating procedures and/or training materials. - Manage and provide advice on basic security features, system roles and responsibilities as well as audit reports. - Conduct report writing and report maintenance, set up actionable dashboards to meet the requirements of (regional) partners and their clients. - Negotiate business requirements with stakeholders. - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree Field(s) of Education International Relations; Information Technology; Business Administration; Economics; Social Science; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Business Analysis; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Minimum 4 years of relevant experience at the professional level as a business analyst or project manager in international organizations, public or private sectors, of which at least 3 years should be in an international capacity directly relevant to the functions of this position. Documented relevant work experiences as a business/system analyst. Involvement in systems integration, implementation and related management and organizational change management initiatives in an international or multinational environment, with specific ERP or similar complex system management experience in at least one recent deployment project, preferably within the UN system or international public organization. Good knowledge of procedures/processes and exposure to provision of support services in an International Organization, preferably specific to configuration and maintenance in a UN or international public organization. Involvement in the analysis, design development and testing of system configurations. Excellent communication, interpersonal and negotiating skills and the capacity to communicate complex technical issues in layman's terms. Very good working knowledge of standard desktop tools such as MS Office suite and proven capability to learn new software tools. Good knowledge of the UN rules/procedures and processes. Experience in learning/training activities. Desirable Extensive knowledge of ERP systems or other complex business applications, including formal training or certification. Experience in business processes analysis and streamlining in the UN using CM applications. Functional Skills CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting) DM-Data Collection and Analysis IT-IT Robotic Process Automation (RPA) MG-Business Process Innovation MG-Business Process Re-engineering (BPR) MG-Change Management MG-Project Management (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile 1. Skills
โข Qualitative and quantitative analysis, analytical thinking
โข communication and coordination skills
2. Behaviour:
โข Team player
โข Collaborative and open to innovation
โข Responsive, quick delivery of results
โข Connects the dots: understands the links between data and programme/operational implications
3. Talents
โข Consistent and coherent
โข Inter-personal skills
โข Persistently looking for solutions
โข Deals well with complex environments and multiple stakeholders
4. Core values
โข UNHCR core values
โข Open-minded, looking for new solutions
โข Ethical
โข Discreet, able to handle confidential, sensitive information
Required languages (expected Overall ability is at least B2 level):
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Desired languages
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Operational context
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
https://wwwnc.cdc.gov/travel
Nature of Position:
DSPR guides and supports strategic planning & multi-year planning; ensures annual planning & resource allocation processes are evidence-based & coherent; strengthens results-based management & reporting/analysis on impact, outcomes & resources allocated; and strengthens management & oversight of projects implemented directly or by partners. DSPR is composed of: (i) Strategic & Programme Planning Service (SPPS); (ii) Annual Review & Budget Analysis Service; and (iii) Implementation Management & Assurance Service. The incumbent will work within the Results Planning and Coordination Unit of SPPS, under the direct supervision of Head of Unit.
In support of DSPRโs priorities, and in close collaboration with Regional Bureaus and HQ Divisions and Entities, the incumbent will produce evidence-based analysis, credible analytics and reports on UNHCRโs results and impact, and make such analysis available for strategic and operational decision-making. The incumbent will collaborate closely with other Business Analysts in DSPR to prepare holistic analysis of UNHCRโs results-based management, encompassing multi-year strategic planning, budgeting, monitoring and reporting on results at the country, regional and corporate levels. This will include written analyses, information products, such as dashboards.
The incumbent should possess strong data management skills, analytical skills and excellent drafting skills. The incumbent should possess good technical skills and knowledge of advanced technologies to be able to adapt new tools and processes for programme analysis. The incumbent will be the SPPS focal point for UNHCRโs results-based management software, COMPASS. Knowledge of the results-based management is required.
Experience in conducting analysis in a humanitarian or development organization is an advantage. Experience in data collection, analysis, visualization and presentation and production of info-graphics is an asset. Experience as a practitioner in an operation is an asset.
The incumbent must have