Business Analysis Associate

Hardship LevelH (no hardship)

Family TypeFamily

Family TypeFamily

Residential location (if applicable)

GradeGS6

Staff Member / Affiliate TypeGeneral Service

ReasonRegular > Regular Assignment

Remote work acceptedNo

Target Start Date2023-08-01

Job Posting End DateJuly 18, 2023

Standard Job DescriptionBusiness Analysis Associate Organizational Setting and Work Relationships The Business Analysis Associate normally functions under the direct supervision of a (Senior) Business Analyst or (Senior) IT Officer. The incumbent helps ensuring the ongoing and overall end-to-end integration in the MSRP modules within the Area of Responsibility (AoR). System change requests are often in relation to policy changes or the re-engineering of procedures, or key initiatives. Tasks will include translation of business requirements into specifications for IT developers inside and/or outside of UNHCR. The incumbent will work closely with the supervisor and with colleagues from the respective Division towards enhancement and automation of business processes through the use of technology. As needed, the incumbent will also assist the supervisor in analysis and testing of MSRP functionality changes within the AoR which may result from technical/image upgrades. S/he will assist the supervisor with day-to-day support to the users as needed. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Assist in gathering requirements for MSRP change requests within the AoR and in solutions and design for business process challenges, through the use of technology. - Assist in re-engineering/enhancement of business processes or current MSRP module/functionality within the AoR, to ensure compliance with policies and administrative instructions, with the goal of improved efficiency for users through self-service/process automation. - Interface with system design and development counterparts to finalize enhancement/change request specifications. - If requested, provide quality assurance (pre UAT testing) of developed solutions. - Assist in coordination of User Acceptance testing (UAT) and perform UAT as needed on behalf of the future system user. - Assist in process improvement discussions within the AoR, looking for streamlining opportunities with a view of standardizing and simplifying processes and services. - Prepare end-user training materials and assist in formulating training approaches aligned with the functionality being deployed. - Assist in the implementation of new functions, coaching/training resources as related to the deployment of new MSRP functions within the AoR. - Provide post-change follow-up and user support to ensure successful stabilisation. - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Business Administration; International Relations; Information Technology; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Work experience with IT systems and in business analysis. Prior experience with ERP. Experience in finding technical solutions and efficiencies for business process challenges. Involvement in change management initiatives in an international or multinational environment. Proven ability to deal with multiple tasks in a courteous and service-oriented manner in demanding working conditions that often have short deadlines. Desirable Working knowledge of standard desktop tools such as MS Office suite, advanced SharePoint, advanced Excel skills, and basic knowledge of Oracle SQL is an asset. Demonstrated ability to learn new software tools and methods of supporting business processes. Experience with Power BI and Artificial Intelligence is an asset. Demonstrated ability to manage tasks to a target timeline. Experience with UN or International Organization rules/procedures and processes. Experience with UNHCR business functions and/or policies and practices. Functional Skills CO-Drafting and Documentation IT-Business Analysis (BA) IT-Computer Literacy MG-Business Process Re-engineering (BPR) MG-Change Management MG-Project Management TR-Training - Virtual and face to face (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

Desired Candidate Profile 1. Skills

• Understanding of the principles of ITIL, especially incident management
• Knowledge and experience working with ServiceNow and provision of user support
• Proficient in use of COMPASS RBM software
• Experience with systems administration
• Knowledge of Results-Based Management and programme management, UNHCR Operation Management Cycle and key business processes in the plan-get-show phases
• Advanced computer skills, including Excel pivot tables
• Data management and analysis

Desirable
• Completion of UNHCR Learning Programmes or specific training relevant to function of the position including “Managing for Results – An Introduction to UNHCR’s Results Based Management Approach,” etc.

Behaviour:
• Collaborative and open to innovation
• Responsive, quick delivery of results
• Connects the dots: able to identify trends in different user queries/incidents; understands the links between data and programme/operational implications in the context of business milestones.

2. Talents
• Consistent and coherent
• Has strong inter-personal skills and provides timely feedback to end users in a friendly manner
• Persistently looking for solutions
• Deals well with complex environments and multiple stakeholders
• Can work under pressure

3. Core values
• UNHCR core values
• Open-minded, seeks new solutions
• Ethical
• Discreet, able to handle confidential, sensitive information

Additional information:
Candidates must be legally present in Hungary at the time of application, recruitment and hire.

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.

For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher.
NOTE: A completed and relevant minimum first level university degree (equivalent to BA or higher) shall count in full (100%) towards the required years of work experience. Priority will be given to eligible applicants meeting the full requirements

Remuneration:
In case of appointment, a competitive compensation and benefits package is offered.
G6 - Salary range: NET 558,082 HUF- NET 654,280 HUF.

Benefits:
Annual leave: UNHCR staff members holding a fixed-term appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).

Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).

Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.

Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

Required languages (expected Overall ability is at least B2 level):

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Desired languages

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Operational context

Occupational Safety and Health Considerations:

Nature of Position:

DSPR guides strategic planning and multi-year planning; ensures that planning and resource allocation processes are simplified, evidence-based, and coherent; strengthens results-based management and reporting on impact and outcomes and resources allocated; strengthens management and oversight of projects implemented directly or by partners. DSPR has three services: Strategic and Programme Planning (SPPS); Annual Review and Budget Analysis (ARBAS); Implementation Management and Assurance (IMAS).

IMAS guides and supports implementation and programmatic management of UNHCR’s activities and outputs in country operations, implemented directly or with partners. Service ensures that systems, structures, policies, procedures, and teams are in place for effective implementation and operational delivery.

IMAS has two Units: Operational and Partnership Management, and Quality Assurance and Systems Coordination, responsible for ensuring tools and technologies for partner and project management are simple and effective. IMAS is responsible for matters related to the Framework for Implementing with Partners organisation wide, including setting policies, designing procedures, implementing strategies, coordination, implementation of strategies and regulations, and oversight.

QASCU focuses on supporting systems, processes, and capacities for all aspects of programme implementation, including planning, budgeting, monitoring and reporting. QASCU’s responsibilities include “business as usual” user support to comply with business milestones; identification and prioritization of potential enhancements; and liaison/coordination between DIST and various business units for testing and troubleshooting. Among the systems within QASCU’s portfolio are the Results-Based Management System (COMPASS) and the forthcoming Project Reporting, Oversight and Monitoring Solution (PROMS).

Supervised by senior staff member, the incumbent will provide support to users in making use of corporate systems in compliance with applicable policies, financial rules and regulations. S/he will collaborate with staff in IMAS and other units in UNHCR within the area of responsibility.

Incumbent will support practical application of UNHCR policy and procedures in the results-based management areas of “plan,” “get” and “show”. Key users supported by the incumbent include Programme, Project Control/Assurance functions, multi-functional teams and results managers. The incumbent will assist the team in testing developed enhancements and fixes, including integrations between the various systems that are part of the Business Transformation Project as they relate to DSPR’s portfolio.

Incumbent will have working experience in the area of work, strong analytical skills, good oral and written communication skills, and good knowledge of UN financial rules and procedures.

Living and Working Conditions:

Additional Qualifications

SkillsCO-Drafting and Documentation, IT-Business Analysis (BA), IT-Computer Literacy, MG-Business Process Re-engineering (BPR), MG-Change Management, MG-Project Management, TR-Training - Virtual and face to face

Education

CertificationsBusiness Administration - Other, Information Technology - Other, International Relations - Other

Work Experience

CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

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Compendium

Additional InformationRequest to advertise PN 33014931, Business Analysis Associate (G6) in QASCU/IMAS, DSPR Budapest.

Functional clearanceThis position doesn't require a functional clearance