IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:ย please note that the deadline for applications is indicated in local time as per the time zone of the applicantโs location.
ย
This post is a limited-term fixed-term post.
ย
ย
1. ย ย ย Organizational Context
ย
a.ย ย ย ย ย ย ย ย Organizational Setting
ย
The post is located in the PCT Operations Division, PCT Services Department, Patents and Technology Sector. The PCT Operations Division is responsible for the receipt, formalities examination, publication and communication of applications and related documents filed under the PCT and delivering high-quality customer services to PCT users in all 10 official PCT publication languages.
ย
b.ย ย ย ย ย ย ย ย Purpose Statement
ย
The incumbent is required to carry out processing and formalities examination duties in at least two languages for international patent applications, and provide customer services to applicants and offices.
ย
c.ย ย ย ย ย ย ย ย Reporting Lines
ย
As a member of a PCT Operations Team, the incumbent works under the supervision of the Team Coordinator.
ย
ย
2.ย ย ย ย ย Duties and Responsibilities
ย
The incumbent will perform the following principal duties:
ย
a.ย ย Examine in at least two languages formality requirements of standard international applications, ensuring conformity with set standards; process, carry out data entry and check international applications and related documents for completeness, acknowledge receipt, and follow-up as required; forward more complex examination formalities issues to the Examiner/Team Coordinator for follow-up.
ย
b.ย ย Ensure high level of customer services to users and reply to queries in a timely manner. Liaise with PCT users and authorities and provide follow-up as required.
ย
c.ย ย Carry out publication preparation and review work; ensure publication and republication work assignments are in final format for international publication within established deadlines; and inform Team Coordinator of delays or other issues.
ย
d.ย ย Participate in team meetings and provide input towards improving internal work processes and workflows.
ย
e.ย ย On request, participate in customer support on PCT electronic services.
ย
f.ย ย ย On request, participate in testing PCT electronic systems and tools.
ย
g.ย ย Keep abreast of and work in line with established work processes.
ย
h.ย ย Perform other related tasks as required.
ย
3.ย ย ย ย ย Requirements
ย
Education (Essential)
Completed secondary education.
ย
Experience (Essential)
At least five years of related work experience.
ย
Experience (Desirable)
Experience in formalities processing of patent/trademark/industrial design applications.
ย
Experience in customer service.
ย
Language (Essential)
Mother tongue level of written and spoken German and good knowledge of English.
ย
Language (Desirable)
Knowledge of other PCT publication languages.
ย
Job Related Competencies (Essential)
Good IT skills for document processing, data management and data search.
ย
Ability to work within the rules, regulations and procedures governing the area of work.
ย
Client orientation, with ability to deliver high-quality client services.